It is not a hotel, it is a private room rental which is not made clear The floor was dirty. The reception staff were incredibly unhelpful You are right on the main road so you will hear every loud car that goes past

Location was amazing. Can hear the ocean. Walking distance to shops and restaurants

Stayed in March 2024

This is one of the nicer rooms at the Inn. I have stayed here many times over the past 16 years.

Location was perfect and the room was just right for our needs.

Stayed in March 2024

Didn't like that we were not given a room number or code to get in and a phone number in the one email was wrong, so we couldn't get in the first night and if it hadn't been for a staff member we found in the morning, we might not have gotten in for the second night either. The staff member was very helpful and we appreciated her help.

Love the location. Stayed here in a different room years ago and knew we loved the location which was the main reason for staying here again. Hot tub was nice. The grounds are well maintained. Would stay here again, but would use a different method of booking.

Stayed in February 2024

Lots of street noise because the windows are old and do not provide almost any isolation. Upon arrival, we had to agree with about 10 property rules and sign each individually, which felt a bit condescending. Of course, we would agree with property rules, such as non-smoking policy and quiet hours, but this was a bit strange.

We had a beach/ocean view from our unit which was amazing. The apartment was clean and well-equipped. It was easy to go to the town. The garden and plants around the property are beautiful.

Stayed in January 2024

The receptionist was not very welcoming and the carparking situation was best in best dressed which is unsuitable. We were blessed that this did not become an issue for us personally though and were lucky to jag a carpark when needed.

The room location within the Hotel Complex and the Hotel Complex location within the Kona township. The veranda overlooked the beach, and it was an easy walk into Kona for restaurants, pubs and shopping.

Stayed in December 2022

there was a gap between the front door and the floor and we had a cockroach and a little gecko in our room.

location and price

Stayed in October 2022

Traffic noise from road

Location of unit and resort. Modern appliances.

Stayed in September 2022

The room was a little outdated. Shower pressure was not good. We had a little bit of an ant issue in the bathroom near the shower.

Location was great! Restaurants within walking distance. Everything else was great!

Stayed in May 2022

we felt like we were an inconvenience when we checked in

location was perfect. so close to everything. easy parking. fully set up for a stay. shared laundry. pool and hot tub excellent

Stayed in May 2022

Although some toiletries were provided and appreciated, body wash and shampoo / conditioner probably would have been more useful instead (and a bathmat)! Very hard to obtain car parking.

Location was very central to shops etc and we had a room with a waterfront view. Pretty well equipped kitchen and additional beach items. Nice to have the use of a pool and spa too.

Stayed in April 2022

- desk staff a little abrupt & unhelpful when we asked for a kettle. Was told as "it is a condo & you need to contact the owner on the number provided"! - to then be unable to contact the owner, & there was no message facility, with a request to extend our stay for a few more hours until our flight. - kitchen & bathroom in our apartment are tiny & needs updating, but manageable for a few days.

- quaint heritage buildings - location - pool - the outlook from our apartment (248) onto the lawn & across the road to the beach

Stayed in February 2022

friendliness, less rigidity regarding the 4 pm sharp check in time, cleaner room, less toxic chemical use.

A poor Aloha greeting. The man at the reception desk was polite. The property was RIGID regarding check in time even though we have email that stated they would "try to accommodate us for an earlier check in"...they wouldn't. We were their 43 minutes before 4 pm and tired. We were told the "cleaner" was in the room. We went to the room no one was in it. When we were able at 4 pm and not a second sooner to get in the room the smell of cleaning product was so strong we had to air out the room before we could be in there. Whoops they don't clean under the bed and the spilled potato chips from previous tenants was a bit icky. Under the sink in the kitchenette it was dirty and gross. The bed was comfortable and it is very close to restaurants and shops but we would look for something friendlier and cleaner next time we are on the big island.

Stayed in February 2022

The kitchen had no means of cooking other than the microwave. A hot plate would have been helpful.

The location was very good.

Stayed in February 2022

There was no wifi (or at least, there was no information about password) the front desk staff did not know anything as the apartment is privately owned.

Location was perfect!

Stayed in December 2021

Be warned - if you arrive at the property prior to your scheduled check in time, there will not be anyone there who knows anything about your reservation, and will not even be able to confirm that you have one! This is a condominium complex, all of the units are rented out by independent entities. They will not answer questions or requests sent to Booking prior to your arrival, and no usable contact information will be printed on your confirmation email - and it is pay in advance! If you try to obtain additional information (such as 'do you have a record of my reservation'), the 'front desk' staff will become openly hostile and mocking. It took me an hour on the line with Booking's customer service in Spain (who were as helpful as they could be), then with multiple property managers, before my reservation was even found, and finally multiple phone calls to the property ultimately ordering the clerk to give me the keys - only for her then to become begrudgingly cooperative and check me in. I do think that Booking should require reservations of this type to be clearly stated as such, and require the property managers to provide transparent contact information to avoid such issues.

The location is right at the water in the heart of Kailua-Kona - and our balcony had a view of the ocean. The unit was clean and comfortable and well-decorated. There is parking on-site, and a pool and barbecues available for use.

Stayed in November 2021

Room was on a very busy street with lots of noisy traffic. Could not use the lanai for this reason.

Room rate was reasonable for the area.

Stayed in October 2021

Noisy part of town.

The location is right in the middle of the tourist area. Beach across the street. Our balcony looked out on the ocean but most of the units face the pool and garden. The room was large and nicely decorated.

Stayed in June 2021

Lack of internet

Location

Stayed in April 2024

That we couldn't stay longer

Everything was perfect! We felt comfortable and safe. It was amazing.

Stayed in April 2024

Not to my expectations no hot plate, had a couple huge cockroaches and towel rack fell off when grabbing towel after shower. Laundry facilities were not available as stated checked out early to stay elsewhere for second night.

Stayed in April 2024

Everything

Nothing

Stayed in April 2024

The room was musty smelling. The couch was stained, used it for our suitcases. Found two live roaches during the stay. Advertised as a "kitchenette" however there was only a microwave, fridge and sink so in our opinion not a "kitchenette".

Convenient location.

Stayed in February 2024

Customer Service! We paid in full our bill in full & had the confirmation & pin # and we were told we weren’t in the system. My husband has a disability & we arrived @ 9pm & had to make reservations with the Marriott Hotel that cost us $1,800 & had to get Lyft to take us to 1hr away. We were exhausted from it all.

Nothing, terrible service!

Stayed in February 2024

Run down, needs repair, the balcony door won’t open, the kitchen smells curry powder and no parking.

Location

Stayed in January 2024

HI! I stayed in 2 different condos, as that was what was available. I was in 206 first: It was fine, but not special. Clearly gets a lot of visitors! Some parts are worn. I borrowed a mop and worked on the floor and balcony, but my feet were still discolored with dirt after I walked around the condo. Those floors need a serious scrub! The sheets, when I stripped the bed to leave, were badly stained and worn. I saw a lot of bugs. I know it's the tropics, and they live there, but a lid for the garbage can would make a big difference. Then I moved to 241: Much better! Well decorated, super clean, the decor looks new, and full of the things one needs: good cookware, a lidded garbage can, bug repellent sprays, a vacuum. Overall, the Kona Islander is great -- the rooms are a bit luck of the draw, is all. I loved the pool, walkways, gorgeous garden and landscaping, cats, having on-site laundry, location, and most of all, the very kind, helpful, caring front-desk staff!

The location is stellar. You are near beaches, coffee, shopping, bike rental, bars, and cafes. It is a great base for fun bike rides. You can stroll 6 minutes to a beach, rent a snorkel set, and just walk into the water to see scores of colorful fish along a reef. The staff also keep the grounds of the Kona Islander immaculate. The walkways, gardens, pool, grill areas, seating -- all are kept in tip-top shape.

Stayed in January 2024