7439 Pan American Fwy Northeast, Albuquerque, NM 87109, United States of America
#84 of 114 hotels in Albuquerque
Guests' ChoiceBased on 1507 hotel reviews
6.4Cleanliness
6.9
Comfort
7.0
Location
7.6
Facilities
6.5
Staff
7.7
Value for money
6.9
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 23, 2023
Theodore
United States of AmericaCarpets were worn and stained.
Breakfast was ok.
Stayed in July 2023
Reviewed: July 17, 2023
Debbie
United States of AmericaPool was out of service
Staff
Stayed in July 2023
Reviewed: July 16, 2023
Christina
United States of AmericaThe ac was broken and they didn’t have another room for us to go. Luckily, my husband knows how to work on the ac and just needed a good cleaning because it was frozen up due to the dirt on the coils.
The location was good for where we needed to be.
Stayed in July 2023
Reviewed: July 11, 2023
Martinez
United States of AmericaStaff was not welcoming, friendly, or polite. The room was dirty.
The location was convenient.
Stayed in July 2023
Reviewed: July 8, 2023
Mia
United States of AmericaI've stay here a few time, but this time the room was dirty and there was hair in the tub and floor. The carpet wasn't clean, there was trash in the room still. Second the free breakfast was not well stocked even at 630 in the morning. The basic things you didn't have like creamer. Cream cheese for your bagel you offered. Just a bad experience this time.
There wasnt too much I liked with this stay.
Stayed in June 2023
Reviewed: July 3, 2023
Vincent
United States of AmericaNo fridge or microwave. Bathroom was a little dirty. Breakfast was not very good.
The bed was good
Stayed in July 2023
Reviewed: July 2, 2023
Susan
United States of AmericaWe didn't like the pillows at all. The room needs upgrading.
Brian at the desk was very good.
Stayed in July 2023
Reviewed: June 30, 2023
Vainickaite
LithuaniaThe pool was closed for maitenance but it was not stated before booking. There was ran out of breakfast - I left half hungry. The staff did not add more fruits and eggs. There was no refrigerator in the room.
The room was very clean, the staff was helpful.
Stayed in June 2023
Reviewed: June 27, 2023
Betsy
United States of AmericaHallway terrible smell of weed
Exercise room was decent - glad you had one
Stayed in June 2023
Reviewed: June 27, 2023
Kyle
United States of AmericaThe room did not have a microwave or fridge. Also that the TV was quite dated.
That the price was the lowest of the area and there was free breakfast.
Stayed in June 2023
Reviewed: June 26, 2023
Howard
United KingdomVery minimal breakfast with paper plates and plastic cutlery
Comfortable beds
Stayed in June 2023
Reviewed: June 26, 2023
Justine
United States of AmericaBeds were way to small for one person let alone 2.
The staff was friendly and it was an easy to check in. The beds and bathroom was clean.
Stayed in June 2023
Reviewed: June 24, 2023
Ruth
United States of AmericaAir conditioner wasn't working well, Carpet in and outside of room stained. Breakfast had no protein offered. Elevator was dirty.
Bathroom was clean as was the bed, thank goodness! Staff were nice and helpful.
Stayed in June 2023
Reviewed: June 21, 2023
Rayan
United States of AmericaThere was a weird smell in our room, and what really was the worst of it all was the air conditioning wasn’t working properly. It was hot and stuffy for most of the night.
The bed was comfortable!
Stayed in June 2023
Reviewed: June 21, 2023
Michelle
United States of AmericaFound clothes in my room drawer. Breakfast not till 7am, not sure why? So, I didn't get breakfast, had to get to hospital.
Room was nice, but found some clothes in a drawer!?
Stayed in June 2023
Reviewed: June 17, 2023
William
United States of AmericaHalls and dining need facelift
Beds were clean and comfortable.
Stayed in June 2023
Reviewed: June 17, 2023
Miguel
United States of AmericaDesk lamp not working & phone not working (phone line ripped from wall). No ice on my 3rd floor had to go to 2nnd floor but I didn't mind
Comfortable beds
Stayed in June 2023
Reviewed: June 15, 2023
Oscar
United States of AmericaVery old facilities, breakfast was only cereal and boiling eggs
It was ok
Stayed in June 2023
Reviewed: June 13, 2023
Tappan
United States of Americawe had delayed flights and arrived at 2 am. the front desk said they could put a late check out at 1 pm but failed to do so and so we had housekeeping and then maintenance opening our door three times before noon.
Stayed in June 2023
Reviewed: June 11, 2023
Laddie
United States of Americatoile didn’t drain and tub drained too slow to allow shower rinse off.
location
Stayed in June 2023
Reviewed: June 10, 2023
Elaine
United States of AmericaLots of barking dogs and the free breakfast was mediocre.
it was clean and the bed was comfortable.
Stayed in June 2023
Reviewed: June 8, 2023
Macy
United States of AmericaThere was no refrigerator or microwave. It was old and there was damage to the door.
The price was reasonable.
Stayed in June 2023
Reviewed: June 6, 2023
David
United States of AmericaI walked into my room and it just smelled bad. I assumed it was because of the humidity, and then the guests in front of my room had trash on the floor and I’m sure they were smoking in the room
The staff was extremely friendly and helped me find things in the area.
Stayed in June 2023
Reviewed: June 5, 2023
Rosa
United States of AmericaThe room was smelled like dog. stained carpet .
the staff was friendly.
Stayed in June 2023
Reviewed: June 2, 2023
Mainak
United States of AmericaThe carpet needed cleaning. There was a very strong smell as soon as we entered the hotel
Stayed in May 2023
Saint-Jean-de-Luz, France
Apex Mountain, Canada
Hakone, Japan
Tumon, Guam
Rome, Italy
Ladis, Austria
Bad Aibling, Germany
Bagan, Myanmar
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content