4020 National Parks Highway, Carlsbad, NM 88220, United States of America
Based on 547 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.7
Facilities
8.1
Staff
8.7
Value for money
8.0
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Lindsey
United States of AmericaThere was only gluten free waffle batter available during breakfast. None of my family (5 of us) liked it. It’s one of the breakfast treats my kids usually enjoy staying at hotels.
Stayed in April 2024
Reviewed: April 13, 2024
Victoria
United States of AmericaShower leaked constantly and fan would not turn off. No black-out curtains and street lights were super bright in our room.
Breakfast was great.
Stayed in April 2024
Reviewed: March 26, 2024
Requa
United States of AmericaBreakfast was good .. Front desk people was friendly
Stayed in March 2024
Reviewed: March 16, 2024
Mullisden
United States of AmericaThe shower was not usable. The stem was jammed so tight it couldn't be lifted by hand. Yes, we reported it. The cord on the coffee maker is so short we had to jury-rig a way to lift it closer to the outlet.
Clean facility, friendly staff. Comfortable room.
Stayed in March 2024
Reviewed: March 14, 2024
Sunny
United States of AmericaThe paint in the bathtub was peeling and didn't drain well. Made it feel dirty.
Overall good experience!
Stayed in March 2024
Reviewed: November 1, 2023
Dianna
United States of AmericaThe shower in our room was awkward 😳 it flooded and went into bedroom. Everything else was great!
Stayed in October 2023
Reviewed: October 16, 2023
Charles
United States of AmericaNoise from motorcycles (racing?) on the highway. Hot water was slow to reach the shower. Ice machine on 4th floor not working. Pretty trivial irritations but next time I'll ask for a room on the back to lessen highway noise.
Clean hotel. Good mattress and shower pressure. Very good breakfast. Friendly desk staff. Located on the highway south of town, towards the Caverns.
Stayed in October 2023
Reviewed: October 10, 2023
Karen
United KingdomHot tub was not working but everything else was great
Well located to visit the National Park
Stayed in October 2023
Reviewed: October 6, 2023
James
United States of AmericaThere was water damage in the bathroom ceiling and the bathroom floor tiles were loose.
Great location when visiting Carlsbad Caverns National Park
Stayed in October 2023
Reviewed: September 27, 2023
Jeff
United States of AmericaShower is old, leaking needs to be updated
Clean room
Stayed in September 2023
Reviewed: September 27, 2023
Bruce
United States of AmericaSadly the room was on the road side of the building.
Clean
Stayed in September 2023
Reviewed: September 21, 2023
Brandy
United States of AmericaThe location was perfect!
Stayed in September 2023
Reviewed: September 21, 2023
Sara
United States of AmericaTrash overflowing outside door by stairs; and piled outside rooms.
Modern & comfortable.
Stayed in September 2023
Reviewed: September 20, 2023
Kara
United States of AmericaThat you would have to pay extra to get “free” breakfast. Never heard of this in my life, and will never stay in another hotel where breakfast is not complimentary. Our bathroom was rough with stripping around shower was falling off, and floor in bathroom was very sticky and gross feeling.
Location was good, most everything located centrally to the hotel. Pool was good and enjoyable.
Stayed in September 2023
Reviewed: September 6, 2023
Bradley
United States of AmericaIn my opinion, the hot tub wasn’t very hot, and the jets didn’t seem to work with a lot of jet power. When we went swimming it was later in the day and they didn’t have pool towels left out near the pool for us to use.
The room was big and it was clean. The staff was friendly and helpful.
Stayed in September 2023
Reviewed: September 2, 2023
Pamela
United States of AmericaThere was no designated smoking area outside of the building
Great service from the staff. Breakfast selection was amazing. The pool was very comfortable and easy play for the kiddos. The Jets on the hot tub didn't work tho...bummer.
Stayed in August 2023
Reviewed: July 28, 2023
Imelda
United States of AmericaWhite stains on the box spring and headboard. The tub was very slippery and my husband, daughter, and I slipped and almost hit out heads multiple times.
Very nice breakfast and lobby. Friendly staff.
Stayed in July 2023
Reviewed: July 27, 2023
Jake
United States of AmericaOur tub floor was scratched and rusted looking. The faucet spout was moveable. Carpet seemed old.
The pool was very nice! Also, the breakfast.
Stayed in July 2023
Reviewed: July 21, 2023
Aaron
United States of AmericaOur bathtub wouldn’t turn all the way off.
Easy location for the Caverns
Stayed in July 2023
Reviewed: July 20, 2023
Francisco
United States of AmericaThe door of the left side to go outside only work from inside the card circuit was damaged also in the room the metal tube in the screen in the bathtub was loose
Place and staff
Stayed in July 2023
Reviewed: July 4, 2023
Claudia
United States of AmericaBreakfast was good with a lot of options.
The 2 people at the front desk were really helpful, polite and kind. Rooms were cleaned, and neat. TV did not work, but was not a problem for us
Stayed in July 2023
Reviewed: May 29, 2023
Jazmin
United States of AmericaThe pool was not heated, and the hot tub was not working.
The breakfast, cleanliness, and staff.
Stayed in May 2023
Reviewed: May 14, 2023
Aliceia
United States of Americathe closet door was holding on by duck tape and the middle drawer in the dresser kept opening up on its own.
i like the property.
Stayed in May 2023
Reviewed: April 12, 2023
Maxwell
United States of Americagreat area about 30-40 minutes to Carlsbad caverns and pretty much on the way going from east to west
Stayed in April 2023
Reviewed: April 11, 2023
William
United States of America....
....
Stayed in April 2023
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