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  5. Reviews of MainStay Suites Orlando Altamonte Springs

Reviews of MainStay Suites Orlando Altamonte Springs This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

644 Raymond Avenue, Orlando, FL 32701, United States of America

#345 of 388 hotels in Orlando

Guests' Choice

Review Score

Based on 426 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.5

  • Location

    7.6

  • Facilities

    6.3

  • Staff

    7.7

  • Value for money

    6.6

  • Free WiFi

    6.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2024

    6.0
    Decent stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    It's an extended stay but no cleaning service e for a week. Hallway smelt like burnt food

    Clean

    Stayed in May 2024

  • Reviewed: March 18, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Each morning there was no hot water, the towels were small and thin and you only got two. Room service is only ever 7 days, we stayed 3 so no clean bedding, towels etc for our stay. The film was fully equipped with a toaster, refrigerator, microwave, iron and ironing board but no hair dryer….

    The room size was great and the location was perfect to get around town… the staff was friendly and helpful. The place was clean and felt secure. There was a gym and laundry onsite they had coffee but no breakfast.

    Stayed in March 2024

  • Reviewed: January 18, 2024

    6.0
    Ok for price point.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was meh. It smelled like marijuana. Not in room but hallway.

    Clean for most.. rooms were big and bathroom had hot water. Price point was awesome!!

    Stayed in January 2024

  • Reviewed: November 14, 2023

    5.0
    Ok place to stay. Ok for the money
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room smelled like cigarette smoke.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Property seemed a bit getto

    Stayed in November 2023

  • Reviewed: October 22, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    It is in the process of renovation, a lots of stuff needs fixing

    Good locations

    Stayed in October 2023

  • Reviewed: August 25, 2023

    7.0
    My stay was comfortable and clean which is very important during my travels.
    • Business trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not eat the breakfast, staff allowed other guest to sit (with theirs butts) atop the counters where people eat.. The area was not sanitized properly.

    The location was OK. The convenience of the property to the interstate made it cool. The hotel seemed pretty clean.

    Stayed in August 2023

  • Reviewed: May 31, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it was under reconstruction, and no one inform about it, so there was no place to work after checking out, hallway smelled

    spacious and had a nice kitchen and bathroom

    Stayed in April 2023

  • Reviewed: May 22, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was damp and moldy, place needs an upgrade desperately.

    Location was great, front desk man at check in was wonderful.

    Stayed in May 2023

  • Reviewed: March 30, 2023

    6.0
    stayed only one night, as passing through to another area
    • Leisure trip
    • Couple
    • Queen Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    had booked initially to have breakfast, however was informed on check in that breakfast was nit provided any more, only coffee . felt we never was offered an option or refund for missed breakfast

    good location, friendly staff

    Stayed in March 2023

  • Reviewed: March 23, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The towels weren’t that cleen

    I liked that there was someone at the reception at any time of the day, then that I could go to the gym even at 11pm

    Stayed in March 2023

  • Reviewed: March 20, 2023

    5.0
    Could have been better.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room had stains on carpet and furniture. Really no comfortable place to sit. TV had barely any channels. Pots and pans and silverware were in short supply making it impossible to cook. Bed was comfortable though. Front desk staff let a “probation officer” into the building without verifying who they were looking for and as a result we were awakened at 1 am on the last night there by this person pounding on our door.

    Ladies working the front desk were helpful and professional. They gave us clean towels and paper products as needed.

    Stayed in March 2023

  • Reviewed: February 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Your hotel description stated breakfast provided and one of the main reasons we booked your place. Staff said no breakfast since COVID. We were disappointed and suggest you delete that from your hotel advertisement

    Staff was friendly and room clean.

    Stayed in February 2023

  • Reviewed: February 19, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Kitchens are not well equipped. One room had one fork, one spoon, one mug, even though it was two guests. They don't have pots which is the whole point of having a full kitchen for a long stay. Otherwise, there's no point in staying here. When you ask for pots at the front desk they never have any. I asked four times. Was given 2 dirty pans in one room and only 1 small pot in the second room when I moved. The staff could care less. They look like they would rather be stabbing themselves with a fork rather than work there. One cleaning lady looked suicidal. One was pleasant and cordial. People hardly greet or smile at one another. It's a depressing place. Curtains and rugs are super old and dirty. The key cards stop working every after one use. You have to go to the front every other time to get them reset. The side door doesn't lock. What is the point of key cards? Some channels stopped working. Super overpriced. Only stayed here because I had no choice. It's a last resort place.

    Clean and comfortable beds. The suite with full kitchen and sofa bed is more comfortable for longer stay.

    Stayed in February 2023

  • Reviewed: February 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We left at 7:30 am. Therewas no breakfast only coffee.

    Stayed in February 2023

  • Reviewed: February 6, 2023

    7.0
    Good value for a weeklong visit in which i needed a mini mitchen.
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It's a bit rough around the edges.

    Staff is great!

    Stayed in February 2023

  • Reviewed: January 19, 2023

    7.0
    Would stay again.
    • Leisure trip
    • Couple
    • Queen Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 2 nights

    There was no breakfast for the two days we were there, which as we had to leave both days early that was something we looked forward to. The room was a little shabby, hole in the carpet that had been duct-taped, the shelf in the closet was broken and there was no iron. The bed was a little uncomfortable. Bathrooms lack shelf space.

    I like the location and the ease of getting to the room. The suite is a great feature for the money. The staff are amazing.

    Stayed in January 2023

  • Reviewed: December 5, 2022

    5.0
    Okay but disappointing since no breakfast offered and building needs some upgrades/repairs.
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    No breakfast at this location. Floor in bathroom was really uneven, partially collapsed. TV resolution was less than average.

    Quick check in. Room clean. Ac works.

    Stayed in December 2022

  • Reviewed: November 14, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The smell was horrendous, it smelled like weed all over the hallway and lobby area.

    It was quiet and clean

    Stayed in November 2022

  • Reviewed: October 31, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Accessible Tub and Sofabed - Accessible/Non Smoking
    • Stayed 1 night

    breakfast

    sorry, nothing

    Stayed in October 2022

  • Reviewed: October 28, 2022

    7.0
    Overall value for you money
    • Leisure trip
    • Couple
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 4 nights

    There was no breakfast, only coffee. And the hall on the third floor smelled like marijuana

    Room was clean and the staff was friendly. Location is good.

    Stayed in October 2022

  • Reviewed: October 14, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    first night had to change rooms due to bug. next day got up no air let staff know at 8am air didn’t get fixed till 1:30pm

    the staff very helpful

    Stayed in September 2022

  • Reviewed: September 19, 2022

    5.0
    Fair
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No extra towels available. Was told by staff they didn’t have any extra towels and rags for our room. We were only provided one.

    nice location and view from the room.

    Stayed in September 2022

  • Reviewed: September 4, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My second day was way overpriced and I wasn’t allowed to cancel it.

    Stayed in September 2022

Showing 1 - 25

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