We were not able to order room service the entire time we stayed there, because the room service system was down. I believe it was the had a full hotel and they cound'nt keep up with the demand.

The location of the hotel was awesome. Shopping, restaurants, and sites were very accessible. Hotel was well designed an the rooms where clean a spacious. I will definitely be back. They may have to fix a few issues 1st.

Stayed in June 2024

Room service took forever and we ended up canceling our order, spa was under maintenance and we were not informed

Staff was friendly great location comfortable room

Stayed in June 2024

N/A

Clean & comfortable

Stayed in May 2024

Pool was closed before check out

The pool

Stayed in May 2024

No Continental Breakfast. After private Wedding Party close to my room till 5 in the morning.

Stayed in May 2024

It was really overpriced

Cleanliness and location

Stayed in February 2024

Need more parking for guests in the garage

Stayed in February 2024

The beds were the worst--so hard that we had hip pain every morning. We could hardly sleep because beds were so uncomfortable.

Great location.

Stayed in February 2024

No microwave! I almost feel that should be necessity. Got woken up at 1:15am on our second night by the room next to us blasting music. Called the front desk but it still went on for about 1/2 an hour. Very frustrating since i had to be up at 6am.

Love the location due to the convention center. Rooms were very updated with great features.

Stayed in February 2024

The only drawback was that the super modern bathroom door slid sideways and left a small gap open. So things weren’t extremely private when using the restroom. There also is no vent to turn on in the bathroom either, which was odd. That’s all that was a drawback! Everything else was wonderful, and my husband and I already want to go back.

It feels brand new! Sleek modern design, super clean and comfortable, very very quiet for a city hotel, nice staff. Restaurant downstairs was super yummy! We had an issue right when we were first opening our door, and a staff member came right over to help us and was very friendly. Turns out we just needed to push a bit harder on the handle. It is close to the Glass/History Museum and lots of shops/restaurants by the Thea Foss Waterway!

Stayed in January 2024

There were a few amenities missing that would have been welcome: there was no microwave and no breakfast included. Since no breakfast was included, I wanted to make instant oatmeal for my kids, because kids are always hungry first thing in the morning. But that was very challenging. Seeing as there was no microwave. Luckily, the restaurant gave me some extra cups and I was able to use the coffee maker to heat up hot water. Something is simple as that makes a huge difference. also, Steve was cordial, but not outgoing or friendly.

Beautiful property, modern and upscale feel to it. The rooms felt more like a studio apartment - Set up with a good work station and closet for a longer stay.

Stayed in November 2023

The only thing I did not like is the women that worked the front desk. Very uptight, and had a stuck up attitude. Especially the lady checking me out of the hotel. If it weren’t for the nice gentleman that worked the front desk over the weekend, I probably would’ve said something.

The room was amazing and security clearance to get to parts of the hotel. Made me feel very safe. The gentleman working the front desk this weekend went above and beyond. I wish the rest of the staff had his enthusiasm.

Stayed in November 2023

I paid for a king but got 2 queens at check-in. Beds were a little lumpy.

It was clean and easy to walk to a variety of nearby venues.

Stayed in October 2023

Sound traveled thru walls easy

Nice clean rooms

Stayed in November 2023

People were placing euro techno music until 2:30 am- we were on the 22nd floor

Nice shower

Stayed in November 2023

Lounge closed at 11:00 pm

Food was good considering the limited menu.

Stayed in October 2023

Staff were not fast enough to deliver towels / extra robe

The outdoor hot tub was amazing

Stayed in October 2023

I was a bit over priced for the experience. No way to heat my own food in the room. For that price per night, I would suggest a streaming service selection. Also being a concrete building with poor cellular reception AND CHARGING people for terrible wifi is a definite SCAM Plus the AMWAY ladies staying in the room next door we’re horribly loud or the walls are paper thin.

Neat aesthetic.

Stayed in October 2023

Overall it was a nice stay experience. Staff were friendly and helpful. Breakfast was good and fresh. It would be better if there were more varieties. Location is great and close to most of places I wanted to go.

Stayed in September 2023

Showers were not sealed off properly so water spilled out a lot.

Modern and quickly accessible from freeway

Stayed in August 2023

Enough towels for 3 people, a makeup mirror.

The hotel was very busy, staff seemed frazzled. The room was very minimal, and already a little worn-looking.

Stayed in June 2023

Nothing

They room

Stayed in July 2023

Kitchen was closed one day and some staff weren’t as friendly as I am used to

Location was great and room layout

Stayed in May 2023

n/a

new

Stayed in June 2023