3824 National Parks Highway, Carlsbad, NM 88220, United States of America
#19 of 24 hotels in Carlsbad
Guests' ChoiceBased on 418 hotel reviews
6.7Cleanliness
7.2
Comfort
7.1
Location
7.8
Facilities
7.0
Staff
8.1
Value for money
7.5
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 10, 2021
Doporto
United States of AmericaThe bedding
I liked that it was relaxing
Stayed in July 2021
Reviewed: July 9, 2021
David
GuatemalaIt was old and small.
Our room and the reception was remodeled and clean. The coffee was good!
Stayed in July 2021
Reviewed: July 8, 2021
Mari
United States of AmericaSomewhat dated & tv did not work properly.
Convenient
Stayed in July 2021
Reviewed: June 30, 2021
Liu
United States of AmericaThere is no shampoo provided.
Stayed in June 2021
Reviewed: June 11, 2021
Knudsen
United States of AmericaThe pool was a little dirty, but not bad. The garbage cans outside hadn't been emptied for a while.
The tv had an hdmi input mounted in the wall. Hadn't seen that before.
Stayed in June 2021
Reviewed: June 4, 2021
Roberts
United States of AmericaThe parking could have been alot better.the
The pool was open and it was clean and nice.
Stayed in June 2021
Reviewed: May 5, 2021
Laura
United States of AmericaThey bathroom had used soap ans needs to be cleaned better.
The lady who checked us in was very nice and the beds was soft.
Stayed in May 2021
Reviewed: May 4, 2024
Laura
United States of AmericaOur floor had not been swept at all and we were on 221
Front desk people was nice. I like the pet policy.
Stayed in April 2024
Reviewed: May 3, 2024
Kimberly
United States of AmericaThe bathroom door did not close! (It was too large for the doorframe, something that had obviously been a problem for a long time.) The floor covering was warped and peeling up from the floor. The bed was saggy. A serious dump considering the high price.
Nice staff!
Stayed in May 2024
Reviewed: April 20, 2024
Jason
United States of AmericaShower and tub combo was pretty rough. Sink spewed water when turned it on. It just didn’t feel super clean.
No breakfast served here. It was an older hotel with not many things updated.
Stayed in April 2024
Reviewed: April 20, 2024
Gerald
United States of AmericaThe men having a tail gate party outside our door...every other word was the F bomb. Got worse as they got drunker,
Cheap
Stayed in April 2024
Reviewed: April 11, 2024
Elizabeth
United States of AmericaThere were bugs in the bathtub. It stunk. Old. Shabby. Disgusting...etc!!! Didn't stay!!!
Nothing
Stayed in April 2024
Reviewed: April 7, 2024
Maria
United States of AmericaSuper sweet staff
Stayed in April 2024
Reviewed: March 15, 2024
Anita
United States of AmericaNot very clean.
Location was good.
Stayed in March 2024
Reviewed: March 6, 2024
Lisa
United States of AmericaThe bathroom toilet had cigarette burns and it smelled like cigarettes even tho it was a non smoking room. The floor was bowed up and it smelled like pee. The beds were uncomfortable. Way overpriced. This room should have been $20 bucks. Ridiculous
Nothing it was dirty and the flooring was all bowed up.
Stayed in March 2024
Reviewed: November 8, 2023
Willoughby
United States of AmericaEverything
What breakfast? Lol
Stayed in November 2023
Reviewed: October 29, 2023
Marcus
United States of AmericaCustomer service
Told me I could check at 9 sit there 2 hrs. Owners was very rude did not try to accommodate what they employee had told me after working 12 hr.
Stayed in October 2023
Reviewed: October 27, 2023
Billy
United States of AmericaIt was peaceful I was able to relax
Stayed in October 2023
Reviewed: October 19, 2023
Coffey
United States of AmericaYoung punks drinking and being obnoxious right when I got here, zero places to Walk your dog's and poop 💩 everywhere, bathroom was Gross 🤢 not clean, microwave was nasty and no coffee ☕ housekeeping banging on doors early am at like 7:30-8am... Rude! Wait until people check out and have a list of who's checking out, knocking on doors 🚪 isn't professional or ok
Nothing really except for Maria who's staying there for a week... She was lovely 🌹 p.s. love the Free pets... Your place could be wonderful with some effort and cleanliness.
Stayed in October 2023
Reviewed: October 18, 2023
Najera
United States of AmericaNothing
Rooms to old a lot drinking people outside the rooms 😞
Stayed in October 2023
Reviewed: October 16, 2023
Vincent
United States of AmericaCoffee pot/maker in room
Stayed in October 2023
Reviewed: October 11, 2023
Bethany
United States of AmericaLots of creepers around the hotel and full parking lot. Trashy people around us yelling and smoking pot, the room felt filthy and there was something smeared on the wall near the bed. The linens did not smell clean and over all it felt like we were staying in the projects- not worth a dime. This was my second chance for this place, as I had stayed once before thinking I just caught them on an off day. Not gonna revisit.
The lady at the desk was great, and the rest was out of her control.
Stayed in October 2023
Reviewed: October 2, 2023
Mike
United States of AmericaPretty much everything
Nothing
Stayed in September 2023
Reviewed: September 20, 2023
Charles
United States of AmericaA/C wasn’t great. Small rooms. And there was a lot of questionable activity happening around the property.
Location
Stayed in September 2023
Reviewed: September 14, 2023
Andrade
United States of AmericaStaff
Nice and clean and affordable
Stayed in September 2023
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