10020 I-10 Service Rd, New Orleans, 70127, United States of America
#157 of 169 hotels in New Orleans
Guests' ChoiceBased on 480 hotel reviews
6.0Cleanliness
6.7
Comfort
6.8
Location
6.9
Facilities
6.4
Staff
7.3
Value for money
6.6
Free WiFi
5.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 7, 2024
Nathaniel
United States of AmericaWent to hotel in person clerk stated there were no rooms. Went to my car and booked on line. Hotel had a gate but it wasn’t ever closed. Hotel was full upon arriving getting to room had to put up with the smell of marijuana
Stayed in March 2024
Reviewed: April 2, 2024
Paul
United States of AmericaDoor knob on the bathroom door was loose, the handle on the sink came off easily when shutting off the water. Beer bottles just left in parking spots
The bed was ok, air conditioning was great
Stayed in April 2024
Reviewed: March 31, 2024
Tammy
United States of AmericaRoaches, loud neighbors,and workers not speaking fluent English
Location
Stayed in March 2024
Reviewed: March 25, 2024
Manuel
United States of AmericaClean
Quite
Stayed in March 2024
Reviewed: March 21, 2024
Adriana
BrazilVery simple breakfast, everything ran out all the time and sometimes there was no replacement, but you don't expect more than what you had from a cafe in the USA. Room cleaning was not done in 5 days of stay. Very far from the city, impossible to stay without renting a car.
The accommodation was good, the staff were friendly and if you asked, they would change the towels. Comfortable bed.
Stayed in March 2024
Reviewed: February 22, 2024
Tina
CanadaMy room phone did not work and top lock was broken when I arrived. I used my personal door stop alarm to reassure my safety.
Staff were helpful and friendly
Stayed in February 2024
Reviewed: February 14, 2024
Lakeisha
United States of AmericaCouldn’t shower the tub was stopped up
Gated site
Stayed in February 2024
Reviewed: February 13, 2024
Melanie
United States of AmericaThey wanna kick you out ON TIME. Check out is at 11AM and they will keep knocking until you have left. Also the area isn’t very safe. Very ratchet for me, but the rooms were very clean & kept up well.
Loved the room! Very clean & spacious.
Stayed in February 2024
Reviewed: January 7, 2024
Maranthe
Turks & Caicos IslandsI spent six nights and housekeepers only came once after I asked them three days in a row with no show.
I only like the location
Stayed in January 2024
Reviewed: January 2, 2024
Scott
United States of AmericaRoach infestation
The Furniture was nice
Stayed in January 2024
Reviewed: January 1, 2024
Claudell
United States of Americathe room I was first given didn't have a working heater or hot water or carpet
nothing
Stayed in December 2023
Reviewed: December 23, 2023
Srinivas
United States of AmericaRoom is not very well cleaned and people are smoking and talking outside in front of room so it was disturbing for sleep. Always noisy. I don’t recommend for next time
Location is good
Stayed in December 2023
Reviewed: November 13, 2023
Alldredge
United States of AmericaMy room was not cleaned to my standard of cleanliness. Whem examining the beed sheets,they looked clean but we found a brown spot (possible burn) and hair (which was kind of caught in the fabric. They hadn't washed the floors of my room (causing the bottom of my feet to go black),here was a bubble of possible water near the top of one wall,the paint was taken off from a corner and the toilet paper holder was broken. There was also warping of the floor boards. Also,there may be actual people living there with one asking for money.
I always liked the quality of the beds by Quality. The location become gated at night which was great given I was traveling. The location was also perfect given it is like 10 to 20 minutes from the French Quaters given traffic conditions. The staff was helpful regarding location and getting more towels.
Stayed in November 2023
Reviewed: August 14, 2023
Snowton
United States of AmericaThere was not a huge breakfast variety as stated by the desk agent. The eggs were hard and few and there was no variety of breakfast meat, grits, no vending machine to purchase water, or sodas.Agent stated that the only one they had broken. I cut my stay shorter than I had paid for. Other guest didn't respect guest but driving into the parking lot with loud music.
It was close to my home, which allowed me to check on my contractors daily.
Stayed in August 2023
Reviewed: July 26, 2023
Amber
United States of AmericaPool wasn't available
Stayed in July 2023
Reviewed: July 12, 2023
Kevin
United States of AmericaThe room was hot even with the air on. The front door was not flush with the floor or the side wall.
The location was great. The staff was friendly. Check-in and check-out were convenient.
Stayed in July 2023
Reviewed: July 3, 2023
Ms
United States of AmericaAC unit made a loud noise people standing outside the room talking loud, hardly no hot water,the price was too high and we got locked out the room
The breakfast was good and bed comfortable
Stayed in July 2023
Reviewed: July 2, 2023
Nicole
United States of AmericaBreakfast was poor, not enough selection. We had to get breakfast elsewhere
Stayed in June 2023
Reviewed: June 20, 2023
Miguel
United States of Americathey never opened the pool
clean and everything was close by
Stayed in June 2023
Reviewed: May 12, 2023
Sade
United States of AmericaLocation
Stayed in April 2023
Reviewed: March 25, 2023
Grace
IrelandLocation is quite far from New Orleans. Expensive but everywhere is New Orleans is.
Good facilities and clean. Secure entrance.
Stayed in February 2023
Reviewed: March 23, 2023
Angel
United States of Americarooms were not in the greatest condition
location and friendly staff
Stayed in March 2023
Reviewed: March 22, 2023
Adams
United States of AmericaBreakfast was not great
That we could park close to our door
Stayed in March 2023
Reviewed: March 15, 2023
Marcie
United States of AmericaFloor was a mess. Not properly installed, same with the shower walls. TV never came in clearly. Gap in door to outside.
Comfortable beds
Stayed in March 2023
Neustift im Stubaital, Austria
North Brunswick, USA
Sperlonga, Italy
Margaretville, USA
Ansó, Spain
Montreal, Canada
Hermanus, South Africa
Marbella, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content