Reviews of Northern Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
19 North Broadway, Billings, MT 59101, United States of America
#6 of 52 hotels in Billings
Guests' ChoiceReview Score
Based on 969 hotel reviews
8.7Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.3
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Facilities
9.0
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Staff
9.1
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Value for money
8.4
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Free WiFi
8.1
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Reviewed: May 7, 2024
Lisa
United States of America1 review9.0“An excellent stay and very good place to venture out in downtown.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
A place easier to do makeup and hair would be a real help. (No counter space in bathroom, and difficult to see in mirror over the desk.)
The location was great and staff always friendly and helpful.
Stayed in May 2024
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Reviewed: May 6, 2024
Jesus
United States of America6 Reviews10“Amazing, quaint boutique getaway”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Leaving. This trip we only stayed one night which felt too short.
Beautifully maintained, always clean, and staff are amazing. This spot is a nice getaway for us!
Stayed in May 2024
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Reviewed: May 6, 2024
Kristy
United States of America5 Reviews10“Unfortunately I thought I had reservations at another hotel to find my online booking was 4 weeks out!🙄 this was last mi”- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Property was great
Stayed in May 2024
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Reviewed: May 4, 2024
Linda
United States of America3 Reviews8.0“Enjoyed the smaller hotel - wish main restaurant more accessible”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 4 nights
- • Submitted from a mobile device
First suite was a very small room. Did upgrade to larger suite ( which was basically a room divided in half. Had to track down cleaning staff to get towels and garbage out 4 day stay. No other cleaning done.
Loved the diner. Never could get in main restaurant- private party in etc. Didn’t like menu that was available in bar. Staff in lobby and store excellent. Enjoyed the ambience of hotel and history. Room was updated and clean. Bathroom updated. Lobby beautiful Loved valet service
Stayed in April 2024
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Reviewed: May 3, 2024
Steven
United States of America14 Reviews3 helpful votes8.0“Will visit again - excellent hotel.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
Bed is a little soft and lacks support.
Location is perfect for weekend in downtown Billings. Rooms are clean and quiet. Parking is convenient.
Stayed in April 2024
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Reviewed: April 16, 2024
Janet
United States of America5 Reviews10“It was good but should have been stellar for the price in Billings.”- • Solo traveler
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
One elevator not working. Had to go down to the lobby in the am for coffee; no coffee machine nor refrigerator in the rooms? No cleaning awe is until the 3rd day but there was no notice that would be the case Restaurant bar good but over prices.
Comfortable. Good bar and restaurant but pricey . Staff very professional, helpful and friendly/
Stayed in April 2024
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Reviewed: April 14, 2024
Kelly
United States of America3 Reviews10“Exceptionally clean!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The evening staff lady at the front desk for the night shift.
Cleanliness and room service! Location to MetraPark
Stayed in April 2024
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Reviewed: April 12, 2024
Jessie
United States of America14 Reviews1 helpful vote10“Best place to stay in Billings”- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great location, very clean room and facilities. Quiet and cozy. Very nice staff. Comfy beds and nice sized rooms.
Stayed in March 2024
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Reviewed: April 11, 2024
Greg
United States of America1 review10Exceptional- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
Restaurants, Ten had one of the best meals I have ever ordered and Bernie's was fun and good food at a great price.
Stayed in April 2024
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Reviewed: April 10, 2024
Robert
United States of America9 Reviews1 helpful vote8.0“Enjoyed my stay, especially the beds and location.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 5 nights
- • Submitted from a mobile device
The lack of ways to charge my phone and other devices. There were ports available, but they didn’t work. Housekeeping did not vacuum the floor the one day of several that I requested them to clean my room. I would’ve liked coffee available in the lobby for a longer period of time or coffee in the rooms.
Location great. Staff was good, especially the valet. Bernie’s restaurant was delicious. Bed was very comfortable. Very much appreciated the airport shuttle.
Stayed in April 2024
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Reviewed: April 10, 2024
Scott
United States of America90 Reviews2 helpful votes8.0“Probably the best hotel in Billings”- • Business trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
The price was a bit high.
Very good for location and a good parking garage.
Stayed in April 2024
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Reviewed: April 7, 2024
Madalyn
United States of America17 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
We missed having a refrigerator. There were enough lamps, but they were all dim.
Comfortable room, bed, comfortable chairs for reading and using laptop, walk-in shower,
Stayed in April 2024
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Reviewed: March 30, 2024
Brenda
Canada7 Reviews9.0“Excellent except for no coffee in room”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No coffee in the room. Excellent coffee in the lobby in the morning but I really missed coffee in my room.
Very nice hotel. Was going to the Alberta Bair Theatre so it was a short walk to the event. Free parkade parking was great. Lots of restaurants within walking distance. Comfortable bed.
Stayed in March 2024
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Reviewed: March 24, 2024
Erickydarly
United States of America25 Reviews2 helpful votes9.0“Always have a great time at The Northern. Love the vibe and the diner is always so good!”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Cozy lobby with fireplace. The rooms just feel so nice and comfortable.
Stayed in January 2024
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Reviewed: March 19, 2024
Reginald
United States of America4 Reviews10Exceptional- • Family with young children
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was perfect
Shelby and Ms. Vickie and Fanny. We're wonderful 😊
Stayed in March 2024
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Reviewed: March 5, 2024
Michael
United States of America11 Reviews10“Very helpful”- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
We like the Northern. We always stay there. But this time I had surgery and had some needs. The staff was especially helpful.
Stayed in February 2024
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Reviewed: February 17, 2024
Christoffersen
United States of America8 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Love this place!
Stayed in February 2024
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Reviewed: February 14, 2024
Courtney
United States of America1 review10“Would definitely stay again!! Thank you”- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff was very friendly. Great location. Very clean room. We had a great stay
Stayed in February 2024
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Reviewed: January 27, 2024
Jodi
United States of America3 Reviews1 helpful vote10“Best hotel staff we have ever encountered.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful boutique hotel with the best staff we have ever encountered anywhere (and we travel frequently). Got there frazzled due to a horrible rental car experience, explained our appearance to the desk staff, and they upgraded us to a suite and sent up a beautiful complimentary snack and drinks. Turned our day around! Will definitely stay there again!! Already posted about this wonderful hotel on social media.
Stayed in January 2024
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Reviewed: January 26, 2024
Mary
United States of America4 Reviews10“You will be a repeat customer!”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 3 nights
The internet speed/connectivity could have been a bit better. Everything else was above and beyond. A few hours after we left, the hotel called to say we'd left something in the room. Shelby sent to us immediately.
BEST STAFF! Everyone was helpful and kind in a way that didn't seem at all canned/forced. It felt like they were proud of where worked. Shelby mailed us the jacket that we left in the room instantly!! The in-house bar/restaurant is very good. The bartender worked hard for us to keep the kitchen open so that we could have our favorite Brussels Sprouts upon our late arrival to the hotel (we are repeat customers!). Room was perfect for our needs. We had a King Suite which had two areas, one that gave us a perfect spot to complete a very important Zoom meeting. Location is great for anyone without a car. Lots of restaurant choices within a few blocks. If you do have a car, the free parking is in a covered garage right next door.
Stayed in January 2024
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Reviewed: January 26, 2024
Scott
United States of America90 Reviews2 helpful votes9.0“Best hotel in Billings.”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
My parking pass didn't work so I had to go back to get an updated one.
The Northern is right in the heart of downtown with great restaurants. It may cost a bit more but is worth it.
Stayed in December 2023
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Reviewed: January 25, 2024
Jill
United States of America18 Reviews9.0“Good. Valet was very busy even after calling down and waiting 25 minutes vehicle was still not pulled out but once at po”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
One elevator
Elegance location
Stayed in January 2024
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Reviewed: January 8, 2024
Steven
United States of America14 Reviews3 helpful votes9.0“Exceptional stay in Billings.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Low water pressure in shower.
Location, room layout, parking ease, and friendly staff.
Stayed in January 2024
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Reviewed: January 2, 2024
Johnston
United States of America1 review9.0Wonderful- • Business trip
- • Family with young children
- • King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Location to where I needed to be.
Stayed in December 2023
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