No linens of any kind , front desk had absolutely no towels for shower. Also, no morning food, or snacks, they only had coffee and it tasted horrible. I dont know who's job it is to buy morning snacks for the guests , but BIG FAIL! Shame on you ESA BREA

No Comment- Stay clear from here.

Stayed in May 2023

Weird noises coming from next door , neighbor was up all night partying , at one point the couple started arguing very loud. I reported to the manager who was a Mr Troy, & he did absolutely nothing to change my room or the disruptive neighbors. I felt that more could have been done about my situation, but he didn't do anything about my situation, I guess I was supposed to just sit there in my suite & just take it. I told him early Saturday morning, April 1st, 2023 and he did absolutely nothing. What kind of management is that ? Not pleased!

Stayed in April 2023

Bed was nice and comfortable. Just cold with no blankets

There really was no breakfast and coffee kept running out. Also blankets would have been nice. Otherwise nice stays

Stayed in April 2023

This review is hidden because it doesn't meet our guidelines.

worn out rooms

Stayed in March 2023

I didn’t like being on the back side of the building.

it was nice looking and clean looking and conveniently located.

Stayed in March 2023

I arrived at the property on the tail end of a 6hr drive. A few minutes early for check in, the desk attendant refused to let me use a restroom unless I paid for early check-in. The room lacked any form of eating utensils or even a cup other than the plastic wrapped ones in the bathroom. I went to the lobby to ask for a fork….the room had a sign telling me that if I needed any of these things (which are usually IN the rooms in extended stay). The desk attendant told me they didn’t have anything they could give me. No utensils available for the rooms. And then told me that I couldn’t have any of the utensils for the on-site breakfast either. The room wasn’t particularly clean either. The bed had been made but the bedroom and bathroom floors were filthy as was the shower/sink. The whole thing sounds rather contradictory to your brand, doesn’t it? Extremely disappointing experience.

The bed was nice.

Stayed in March 2023

Everything

No breakfast nothing good

Stayed in March 2023

cleanliness, breakfast, difficulty finding a room-took walking to 3 rooms. they apologized, said they would credit 1/2 price for 1 day. never did. room smelled of cigarettes'. moved from one that was really bad to one that was just bad.

bed was fine.

Stayed in February 2023

Daytime front desk was rude and said my fiancé was on the dnr list. When corporate was called there was nothing on record but we were still black balled. Customer service was non existent.

clean, and quiet. Parking was hard to find. Night time front desk person was very nice.

Stayed in February 2023

The “security”

centrally located near freeway

Stayed in February 2023

the room was not clean when we arrived. if the cleaning was better and up grade the kitchen and bathroom I would have liked the stay better and I believe people would opt to stay here vs residents inn with Marriott. nothing fancy but cleanness and upgrade would help my stay feel more at home.

the location was great it was near everything you needed.

Stayed in January 2023

Management, man by the name of Troy , was so rude & attitude problem. No way to treat guests. My wife asked him about changing rooms , and he dramatically said he had no more rooms , our room was filthy , bathtub full of black mold. Closet full of black mold. Sheets were not clean & itchy. I wish I could give no stars . This hotel is a dump for what you pay. Find another hotel. You may pay a little more, but well worth it.

Close to all restaurants & shopping 🛍

Stayed in January 2023

filthy carpet had to get kitchen staples at the front desk. staff was awful. if you asked a question it was as if you were bothering them.

it was a good location and looked nice on the outside

Stayed in November 2022

I would need a 20 page dossier. You pick the problem , I'll give you a response. Management very rude & snooty. Troy the manager 🙄 acted so high & mighty with us that I have never seen anything like it. Just a bad attitude and nasty demeanor about him, like he tries to pretend to be nice , but he could really care less. Like he'll look you straight in the face with a smile , but then talk behind your back first chance he gets. Not professional in my my opinion. Also the mattress was so dated and uncomfortable, they need to really replace every room with new mattresses & box springs. I'm sure they have an expense account for the property, every hotel does.

Close to many attractions & restaurants.

Stayed in October 2022

Cleanliness. The shower wasn't clean you could tell because there was hair stuck on the walls and shower floor. The room floors weren't clean you could see shoemarks all over and a vape pen was laying in plane site.

I like the style of the hotel "studio" style

Stayed in December 2022

Room 116 BR faucet needs to be replaced as the water was obstructed coming out and barely produced a stream, The refrigerator was exceptionally loud and stayed on all night. I had a miserable night trying to sleep.

The TV.

Stayed in December 2022

under construction currently

location, staff

Stayed in September 2022

The shower was disgusting. Mildew, black between grout, no shelf to put your soap or shampoo, the chrome was anything but clean. The kitchen burners were rusty. 1 plastic cup to use for 4 days!!! I even asked front desk for replacement. The hair dryer kept disconnecting from the outlet. The TV had only TV channels and no option for movie channels. Right outside my front door we’re 3 garbage cans. Coffee Mate is artificial and the muffins tasted nothing like a baked product.

Not a thing

Stayed in October 2022

The room we got was disgusting! There was still hair in the shower the microwave was nasty. The beds looked like they didn't change the sheets. Definitely never coming back!

Stayed in October 2022

The room was not clean....and it was in terrible condition. The exterior is well kept up..but the interior is old and falling apart.

Chris was great at the front desk..very sweet!

Stayed in August 2022

The Cockroach infestation in our room, the sketchy lady washing her car with a Lysol wipe at 11:45pm, the various men walking around the property with purpose of only which they knew, the smell in the room, the itchy pillows that we covered with t-shirts the first night, until we could get out of there.

The Refund we got after one night stay was the highlight of this stay. The Front office staff were nice.

Stayed in July 2022

It smelled like cigarettes, it had leftover trash and overall cleanliness was not there. There were questionable people staying there.

Stayed in July 2022

it wasn’t clean, and there were people up all night walking around the cars and looking inside of them.

nothing

Stayed in July 2022

Not enough drinking cups

Stayed in July 2022