Nothing

Everything was excellent

Stayed in April 2024

Walls were thin and could hear the neighbors slam their doors.

We stayed in the deluxe king suite...the Royal Ponciana. It was so cute, spacious, and clean. It was right beside the pool and hot tub. The breakfast every morning and happy hour every night was great, too.

Stayed in May 2024

Housekeeping didn’t come in to bring fresh towels and change the bed.

The room was very clean when we arrived. It was just fantastic. Spacious and well decorated. The location was perfect. Walking distance to everything but far enough away to be quiet and secluded.

Stayed in April 2024

Tried to swim in the evening but pool surface was loaded with dead bugs. Wished there would have been a pool skimmer available for use.

Great location

Stayed in March 2024

The only complaint I would have is the cost for daily parking is a bit excessive.

Location was great! It is located on a quiet street off of the main road. The staff was very friendly and available if we had questions.

Stayed in March 2024

More clean towels for bathing every night

Location

Stayed in March 2024

The Air condition unit in our room seemed to turn off and the room would get warm when we would shower and at night when we would sleep.

Breakfast was a nice feature. It was located in the main lobby. But they had trays which made it easy to transport to your room.

Stayed in March 2024

Paid parking lot. In the city is very necessary because there is no place to park near the center. The breakfast could have more options for the price we paid.

The location is amazing! Short walk from the main part of key west. The pool looked great and the breakfast was tasty. Room was big

Stayed in February 2024

Firstly, the lady at the front desk doesn't seem to like her job very much. Considering the room is pricey, I would like to be greeted with at least a friendly demeanor. I felt like an intruder and a nuisance, and I refrained from asking any questions I would usually ask (what restaurants run the area do you recommend? Which is the best company for sightseeing trips? Any sort of local recommendations) since I felt I would just make her upset. I know not every day can be your best at work, but we saw her over a few days (two nights) and it seemed to be her natural attitude. She could at least fake a smile every once in a while. Next, the soap and shampoo in the dispensers in our shower had spoiled (I didn't know that was possible) and it stank like rotten eggs! When telling housekeeping about it they did come quickly and replaced shampoo, soap, and conditioner, which solved the problem, but then they skipped cleaning the room entirely. I did tip both housekeeping staff $5 each for their efforts. Maybe that's not enough anymore these days. Parking is $20 / day on their grounds, in addition to the room charge. It felt a bit like an additional squeeze.

The location is fantastic, very close to Duval Street and to everything old town Key West. Can't beat that. The architecture is nice, typical Key West style. Jacuzzi and pool are open 24 hours. Breakfast sin't mind-blowing, but sufficient. Coffee, tea and water are available all day until 10pm which is when the front desk closes. Rooms are spacious, even the small one is bigger than typical European hotel rooms. There's a Happy Hour every day from 5-7pm with free wine, cheese, and nuts.

Stayed in March 2024

Maybe more frequent check on pool towels. None available in the evening. (All had been used during the day)

Location was perfect. Beautiful, clean and felt private. Close to everything.

Stayed in March 2024

There are some ants on the ground.

nice place, they provide very big rooms. besides that, breakfast is awesome!

Stayed in March 2024

The extra charge for parking as I was on a motorcycle which could fit anywhere. And I was not told in advance there was a charge.

It was one of the cleanest places I've ever stayed. It was close to everything we wanted to see and do . The property was very well maintained and the landscaping was beautiful.

Stayed in March 2024

Very expensive for one night vs the quality, the bathroom needs re modelling along with the kitchen area. Didn’t like having to pay extra for parking.

Great location and nice vibe

Stayed in March 2024

Nothing

Quiet, very nice. Liked happy hour and breakfast.

Stayed in February 2024

Coffee machine was great for quality (Starbucks) but very slow. Really prefer quality over speed but still wanted to comment.

Great for quick meal.

Stayed in February 2024

Wifi in my room was not very good.

Very nice rooms, location, pool and spa set up.

Stayed in February 2024

Sometimes neighbors could be heard through the walls/floors from our room. We were on the first floor and could hear our neighbors above us walking around (at all hours). The temperature of the jacuzzi was too hot! I was really looking forward to relaxing in the hot tub, but it was so hot that it was painful to get in, and I couldn't stay in longer than 5-10 minutes before the discomfort provoked me to get out. Other guests at the hotel confirmed this opinion as we exchanged commiserating stories of attempting to enjoy the Jacuzzi.

The staff was respectful, professional and personable. The provided breakfast was always fresh and included a nice variety, which also helped cut down on expenditures because we didn't have to dine out every morning. The pool and the lounge chairs beside the pool were wonderful with a nice variety of sun and shade. The property is very nicely landscaped and maintained. Our room was well kept and clean. With Duval Street being the main tourist hub, this location was perfectly located a block away from the middle of the Duval area! We very easily made our way to the East edge of the island to enjoy the sunrise near the Southernmost pier, enjoyed some souvenir shopping, and were able to conveniently return back to Paradise inn to drop off our newly acquired trinkets, or rest up with a midday nap or an afternoon dip in the pool! We just as easily made our way to Mallory Square on the West edge of the island to enjoy the sunset. We never felt unsafe walking back to our room late at night.

Stayed in February 2024

Quite nice place very close to all Key West attraction. All nice there- really love it!!

Stayed in November 2023

Coffee maker was slow.

Breakfast was good, wide variety and plenty of coffee.

Stayed in January 2024

Room rather basic, no closet door, no bureau drawers, not much character.

Location, friendly staff, lovely pool & jacuzzi area & gardens

Stayed in January 2024

Staff (reception) and housekeeping were not very welcoming (saw very few smiles throughout our stay). Parking is very expensive

Location was amazing, grounds are beautiful, lobby is very cosy and welcoming. We loved the 5-7 wine and cheese.

Stayed in January 2024

Bathroom could be improved

Pool, hot tube, lush grounds

Stayed in December 2023

na

loacation, pool, room

Stayed in January 2024

The water pressure in the shower was pretty low.

Very spacious clean room. Very comfortable bed. Pool and hot tub were nice and warm, and perfectly clean. A short walk to Duval Street. Grounds were spotless.

Stayed in January 2024