36 Central Park South, New York, NY 10019, United States of America
#160 of 417 hotels in New York
Guests' ChoiceBased on 2315 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.7
Facilities
8.1
Staff
8.5
Value for money
7.5
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 6, 2024
Alexander
GermanyBreakfast option could be more attractive to join (to expensive @Rooftop)
Breathtaking view at Panorama Park view room. Size of the room even with three people big enough (guess bigger than any other Hotel at Park Lane South). Service was very nice.
Stayed in June 2024
Reviewed: May 28, 2024
Kathleen
United States of AmericaNo coffee maker in room. Had to dress and then stand in long line to buy a cup. So sad to see this service gone. No microwave either.
The view spectacular. The rooftop lounge was beautiful. Service exceptional. Lobby small. Location top notch.
Stayed in May 2024
Reviewed: May 28, 2024
Chris
United States of AmericaNo coffee in the morning.
Location
Stayed in May 2024
Reviewed: May 28, 2024
Cecilia
United States of AmericaNo coffee in room Rooftop closed on Sunday
Location, size of room, bed
Stayed in May 2024
Reviewed: May 27, 2024
Heather
New ZealandRooms were tired looking, for the price per night and 5 stars we expected a bit more. We had to change rooms due to a very noisy air con system, paint peeling on bathroom ceiling.
Location was fantastic, the overall look of the hotel was amazing with a beautiful lobby. Staff were friendly and helpful from front of house to room servicing.
Stayed in May 2024
Reviewed: May 24, 2024
Kholoud
Kuwaitnothing
location, cleanse, quite
Stayed in May 2024
Reviewed: May 23, 2024
Jerome
United States of AmericaThe water in the shower was cool didn’t get hot Also it was a bit pricey.
The location the room was fabulous and spacious
Stayed in May 2024
Reviewed: May 23, 2024
Volker
GermanyPoor and expensive breakfast.
The best possible view on Central Park.
Stayed in May 2024
Reviewed: May 22, 2024
Periklis
GreeceA lot of noise from outside. The windows did not stop the outside noise.
Stayed in May 2024
Reviewed: May 21, 2024
Cindy
MexicoLOCATION AND ROOM
Stayed in May 2024
Reviewed: May 18, 2024
Ana
BrazilThe staff of friendly and the location perfect, but the room was very dark.
Stayed in May 2024
Reviewed: May 16, 2024
Manaf
Saudi ArabiaThe Air conditioner was terrible.
Location.
Stayed in May 2024
Reviewed: May 15, 2024
Aisha
KuwaitThe bed was not comfortable
Location.
Stayed in May 2024
Reviewed: May 13, 2024
Meropi
GreeceThe service could have been better
The view and the location
Stayed in May 2024
Reviewed: May 13, 2024
Ivica
AustraliaFood.
Location, bed comfort and cleanliness of the room. Fact that we could walk to the most of NYC attractions.
Stayed in April 2024
Reviewed: May 13, 2024
Tushar
AustraliaLifts at times took way too long to arrive. Surprising for a hotel with 6 lifts running concurrently. Room facilities were lacking but I suppose it is the norm in American (US) hotels.
Location was excellent. Bell boys were very good and helpful.
Stayed in May 2024
Reviewed: May 12, 2024
Isla
New ZealandExpensive but that’s expected
View was amazing from park view room. Staff were friendly too and place was clean and shiny.
Stayed in April 2024
Reviewed: May 12, 2024
Eiman
Saudi ArabiaNone
Location
Stayed in May 2024
Reviewed: May 11, 2024
Mohammed
United Arab EmiratesHigh price,old furniture.
Location.
Stayed in May 2024
Reviewed: May 5, 2024
Diane
CanadaNeeded to change rooms because of noisy ac
Location
Stayed in May 2024
Reviewed: May 5, 2024
Alotaibi
Saudi ArabiaManu of room service
I like the room very clean abd comfy and the staff r lovely.
Stayed in May 2024
Reviewed: May 4, 2024
Alma
United States of AmericaThe mattress was on the floor.
Stayed in April 2024
Reviewed: May 4, 2024
Igor
UkraineA/C was super noisy I feel like I am in construction area
Excellent hotel with amazing view on the Central Park(but keep in mind that you need to take 16+ floor to see it
Stayed in May 2024
Reviewed: May 3, 2024
Marc
United KingdomNo coffee
Central
Stayed in March 2024
Palenque, Mexico
Bilbao, Spain
Fukuoka, Japan
Biscarrosse, France
Hella, Iceland
Natal, Brazil
Saints Constantine and Helena, Bulgaria
Skaliá, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content