Great location. Confortable room. Nice little pool. Across from the beach. Art deco architecture.

Stayed in April 2024

1) The TV didn’t work the 2nd night. 2) The gate to the entrance to our room didn’t work. 3) The bike rack with the electric bike didn’t open. 4) if we wanted a refill of decaf coffee at breakfast, we would have to pay for a 2nd cup.

Room was very comfortable and appeals. The decor was lovely and modern. The lobby was very attractively done in a funky art deco style. The outdoor spaces were very beautiful and relaxing.

Stayed in March 2024

The room looked as if it was remodeled about 100 times and had a pretty strong smell

Location, Fantastic

Stayed in January 2024

Restaurant prices

Location

Stayed in November 2023

Everything good

Amazing location and staff

Stayed in November 2023

Staff attitude

Stayed in October 2023

Room was small

The party atmosphere around the pool Saturday was great fun

Stayed in September 2023

I had lunch and food was good.

Stayed in August 2023

Loved the ambiance.

Stayed in June 2023

Fire alarm going off at 4am for no reason

Room was comfy and clean

Stayed in June 2023

Broken elevator. I had to use the stairs with a bad back. This is something I was hoping to avoid during this vacation because we have stairs at home and I was trying to get away.

The location, the appearance.

Stayed in June 2023

Minor thing was that there was only one elevator and it was quite dated. Sometimes you had to wait for awhile.

The property is pretty new and the staff was very accommodating. 2 connecting buildings so we had 2 pools to choose from everyday!

Stayed in April 2023

lack of complimentary coffee

great location

Stayed in April 2023

The Lady from the desk the night (thursday March 9th) that I arrived with my family, she was not nice and didn't look the reservation, she gave us the wrong room.

It was a good breakfast, the location is full of people, and the events are very close, for these reason the hotel is not a quiet place.

Stayed in March 2023

to much noice between units not sound proof at all, bad design

clean

Stayed in February 2023

elevator - there was only one and it took forever. it also would malfunction on the ground floor and not move, despite pressing your destination. this made getting to our 6th floor room difficult. Both pools were also freezing - my kids wouldn’t even play in them and they love water! pool heating would be amazing.

location and wonderful staff

Stayed in December 2022

Poor WiFi and only a couple of minors with phones not working and sharp edge of bed

Great location, helpful staff, the bar drinks were great and well generous shots

Stayed in December 2022

staff not being very helpful - no adaptors for the plugs, no spoon when i asked for one, no earplugs

very good location, in the center of the art deco district

Stayed in November 2022

No coffee in lobby, tiny rooms and tiny shower.

Location, pools, and decor was nice

Stayed in November 2022

Lack of concierge.

Front desk, especially Keith.

Stayed in November 2022

I stayed for two nights. These are some silly details that would be an easy to fix from hotels side, but tainted our experience and I won’t come back. Some of the front desk staff was not knowledgeable and made us feel like we, as guest, were an inconvenience to them. they had better things to do than to talk to us. WiFi password provided was wrong. The King room I booked based on photos on booking.com did not look like room we actually got. The minibar was set up to take up the whole wardrobe closet (even the mini fridge was inside the closet), so you could not put clothes or anything else in there. No coffee maker in the room, and when I requested one, there was nowhere to put it other than the floor. I was told it was supposed to be on the desk. But our room had no desk! Hotel had no regular coffee pods left when I was there so they supplied me with only decaf - which if you want coffee for the AM, decaf is useless. I stopped by the front desk a few times to inquire about different things and one time about that the fact that the coffee maker could not even fit made me feel like maybe I was in the wrong room.. I wanted to make sure that I was not paying for a king room and was actually staying in a make shift room made for overflow. I was informed the layout of many rooms in the older buildings are not ideal, but they were not allowed to change it based on building rules and restrictions and hotel was fully booked and I would have to come back and ask front desk tomorrow to move because the staff that was currently working were all gonna be off tomorrow, as this Thursday night was their “Friday”. WTW?! the fact that building restrictions prevents you from having a king room fit o coffee maker is NOT what I need to hear and that staff rotates is not my problem. communicate with your team and take care of it and if the room can’t fit stuff, change the description and let people know what they are paying for!

great location

Stayed in November 2022

the beds. in the room. I gouged and bruised my legs I ran into the platform frame of the bed every time I walked around the room

it was very nicely appointed

Stayed in November 2022

The air con was quite noisy and the doors to the rooms aren’t very soundproof. The lift was a bit small and sometimes didn’t work (the outer door needs to be closed quite hard to ensure it will work) but the staff did help with this.

A great location and a beautiful, art deco hotel across the road from the beach. It’s not amongst the really noisy hotels so perfect for chilling out. Staff were lovely and bikes are available which were great for exploring. Brilliant hotel to stay for a South Beach break.

Stayed in October 2022

Booking.com did not provide our booking info and it took one hour to solve the issue! Unacceptable!

Breakfast, but Booking.com stated it's included, but the price was NOT covered entirely. Bad info!

Stayed in August 2022