Wifi was a bit annoying to connect - definitely not seamless- had to call a number to talk to the wifi expert and at the front desk I heard many people having issues figuring out how to connect. Checking in at a different location could be a problem- luckily I read reviews so I knew what to do but the checkin info they send with your reservation should tell you in BOLD PRINT at the beginning that checkin is down the road.

The ocean views, very spacious and well equipped.

Stayed in November 2023

The ocean view!

Stayed in August 2023

Checking us in on time.

Never ate breakfast on property

Stayed in July 2023

wifi was horrible and I called the technician three times and couldn’t fix it

location, nice rooms

Stayed in June 2023

The property could use a thorough cleaning. It was not bad, but after a few days we started noticing areas that could use attention.

Beautiful and spacious. On the golf course and ocean, with a lovely deck that looked over both. Great beds and pillows.

Stayed in April 2023

We could hear upstairs neighbors a tiny bit but not bad compared to some places. Also checking in after hours required us to go to another location. Although the ocean is close it's not accessible.

We had a 2 bedroom suite and it was spacious with a large deck facing the ocean. Evenings were spent on the deck watching the moonrise and soaking up the incredible sounds of the big surf. It felt like quintessential Hawaii.

Stayed in November 2022

Nothing

Apt room is big. Great ocean view and big deck. Quiet.

Stayed in September 2022

A couple of minor issues that I knew it advance. 1. There is no elevator nor is there anyone to help you up or down with your luggage especially if you are on the 3rd floor (not sure how the older people manage). 2. I knew in advance that there is no AC but by the 4th night the warmth and humidity were getting to me. They should at least install a unit in the bedroom. 3. The check in is complicated because they own 2 separate properties, one near the westin and one down the road, and regardless of which you book, they'll put you where they have space so if you book shearwood, you will find yourself not knowing where to check in until you read a sign on the door sending you a mile back (which is fine bec we had a car, but if we took a cab there we'd be stuck).

The property was absolutely beautiful. The location is quiet and very relaxed with magnificent views. The apartments are very spacious and partly redone. All in all, I would definitely go back again.

Stayed in July 2022

Quiet

Great location and view

Stayed in April 2022

nothing!! everything was awesome!! Mahalo Nui!!

beautiful views, nice staff, comfortable and spacious unit

Stayed in November 2021

Check in took a bit longer...but probably because I really wanted a unit backing up to the ocean.

I fell in love with this property because of the views. Our unit was located in the back next to the cliff overlooking the ocean. The view of the ocean against the cliffs was just gorgeous and thoroughly enjoyed it. The sound of the waves and the cool breeze made the stay even better. This is one of the best properties that I have ever stayed in....and I have stayed at the Ritz and been to Bora Bora. This place is not luxurious but the view and location + the spacious comfortable unit with a full kitchen for this price in Kauai is unbelievable.

Stayed in September 2021

Nothing. Our trip was spectacular. Everything about this property was perfect.

The location. The ocean. The breeze. The beaches. Rent this property!!!!

Stayed in June 2021

Upon checking in, they very quickly tell you there’s a $250 “hold" they put on your credit card in addition to your reservation costs. The front desk tells you the $250 will be released upon check out; however, 2 days later, it's still being charged. I don’t know what the $250 is for since they text you the night before you check out to tell you to empty the trash from the unit & run the dishwasher w/all your dishes. After returning home (2 days after checking out), I called & spoke w/Heather who first told me that I needed to call my bank if the $250 doesn’t return after 3 days. I asked her to check if the “hold” was removed & she said it wasn’t & I needed to speak w/a manager/Dale or Kate who would contact me about the $250 still showing as a “hold. I texted #201-676-9704 to reiterate my conversation w/Heather & Heather responded! Over 5 hours later, Heather called me back &said Dale wasn’t coming in & the $250 would automatically be removed from the “hold” & suggested I call my bank if the $250 wasn’t returned on the 3rd day after check out—it’s the fault of my bank.The manager/Kate never called back, but finally texted after Heather called back. Kate texted that there is no option for them to manually release the $250, but that it’d would automatically release after 72 hours. Michaela then called about the $250, but I said Heather already called back & Kate texted. There may be fraudulent practice & a need to call BBB.???When checking out, the cleaning persons were on the ground floor. We had not even checked out (via text), when they were looking up at our unit on the top floor. We had not even exited (checked out of) the room, when the cleaning person was entering the unit. We had an hour left to check out. We have NEVER had this happen to us. It's very rude. Also, there was a huge piece of trash (e.g., like a recyclable grocery bag) outside of our balcony on the grass area.

The front desk staff was friendly.

Stayed in November 2023

Priscilla, who checked us in, was unfriendly and aggressive even. Very weird. The fans need to be stronger if there is no AC. It got hot.

View/location was good. Kitchen, common areas, and bathrooms were nice.

Stayed in May 2021

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Stayed in March 2024

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Stayed in April 2023

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Stayed in March 2023

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Stayed in October 2022

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Stayed in January 2022

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Stayed in December 2021

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Stayed in October 2021

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Stayed in October 2021

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Stayed in September 2021

There are no comments available for this review

Stayed in September 2021