560 Riverdale Street, West Springfield, MA 01089, United States of America
#7 of 8 hotels in West Springfield
Guests' ChoiceBased on 39 hotel reviews
7.3Cleanliness
7.4
Comfort
7.7
Location
7.8
Facilities
6.9
Staff
8.8
Value for money
6.4
Free WiFi
10.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: November 26, 2023
Alan
United States of AmericaIt had a confy bed
Stayed in October 2023
Reviewed: September 22, 2023
Katherine
United States of AmericaExtremely overpriced for shabby room
Jacuzzi tub in room
Stayed in August 2023
Reviewed: July 20, 2023
Denise
United States of AmericaAC was not on when we checked in. It took a while for the room to cool down. Bed sheets had a lot of fabric pills and were scratchy… Jacuzzi rooms not included in online booking.
Staff working went above and beyond to make sure we were pleased with our room. Allowed us to see room before we checked in and helped us carry our bags in. Room was very clean.
Stayed in July 2023
Reviewed: June 25, 2023
Fred
United States of AmericaThe hallways smelled and rugs dirty in the hallways. The bathroom floor was dirty under the sink and just needed a little cleaning via a mop
The place felt comfortable and safe and the agent on duty helpful .
Stayed in June 2023
Reviewed: October 31, 2022
Alan
United States of Americalow on amenities: no tissues, tea or coffee. no kettle. a cracked plastic cup. price was much higher then rates posted on room door (despite in theory I should be getting a discount)
tidy, easy access
Stayed in October 2022
Reviewed: September 14, 2022
Nichole
United States of AmericaBeat up furniture, holes in blanket, paint chipping off the walls
Stayed in September 2022
Reviewed: September 11, 2022
Frank
United States of AmericaThe place was over ran but that didn’t bother me
I was given a great deal
Stayed in September 2022
Reviewed: April 19, 2024
Michael
United States of AmericaThe woman at the front desk was condescending throughout my interaction with her. Very unprofessional. Even when I left early, regardless of paying for a fu night, she was still rude. I will never, ever book there again.
I liked nothing about this stay.
Stayed in April 2024
Reviewed: October 16, 2023
Hernandez
United States of AmericaEverything I am going back for the Jacuzzi one
Everything they even new my name and has everything prepared super nice the attention. The room super super clean. Aic conditioner new. Refrigerator new. Bathroom super clean.
Stayed in October 2023
Reviewed: July 24, 2023
Cruz
United States of AmericaThere wasn't hygiene products in the room. Also no water.
The staff and cleaning.
Stayed in July 2023
Reviewed: October 24, 2022
Lori
United States of AmericaVery friendly and helpful staff and great Jacuzzi
Stayed in October 2022
Reviewed: October 22, 2022
Linzy
United States of Americawe booked a non smoking room however we didn’t not receive that the whole night we stayed I couldn’t sleep because of the overwhelming smell of smoke, while the rooms looked like they were possibly clean myself and my husband were afraid to touch anything or use the blankets and sheets.
the property was close to the event we were going to so the location was convenient and staff was very pleasant.
Stayed in September 2022
Reviewed: October 16, 2022
Wendy
United States of AmericaSome lights didn’t work but no biggie for our one night stay. Other lights provided plenty. Towels could be more plush and bigger for the price but again, for our one night stay, no biggie. We could have requested additional and I’m sure they would have delivered to us immediately. Website said breakfast included but most likely due to COVID this was not available. Staff directed us to an iHop which was in walking distance.
Greeted upon entry by super friendly gentlemen. He noticed my hubs used a cane and offered us the handicapped parking right by our room. He also walked us to our room (which was more spacious and adaptable for handicapped), made sure the key card worked, turned on a couple of lights, showed us around and explained amenities of the room. Room and bathroom were super clean and very comfortable beds/pillows. I was not afraid to walk around in room with bare feet (I usually pack flip flops because of icky floors) or use tub/shower etc.
Stayed in October 2022
Reviewed: October 12, 2022
Rajaniemi
United States of AmericaThere was nothing we didn't like.
The whole experience was great
Stayed in October 2022
Reviewed: August 8, 2022
Jennifer
United States of AmericaThere wasn’t anything I didn’t like.
It was conveniently located, and it was clean.
Stayed in August 2022
Reviewed: May 22, 2023
Anonymous
United States of Americadirty carpet , the rooms and property in general, don’t smell fresh.
nothing
Stayed in May 2023
Reviewed: April 11, 2024
Tanequa
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: November 10, 2023
Patricia
United States of AmericaThere are no comments available for this review
Stayed in October 2023
Reviewed: November 5, 2023
Md
United States of AmericaThere are no comments available for this review
Stayed in October 2023
Reviewed: October 31, 2023
Lozada
United States of AmericaThere are no comments available for this review
Stayed in October 2023
Reviewed: June 5, 2023
Scott
United States of AmericaThere are no comments available for this review
Stayed in June 2023
Reviewed: May 30, 2023
Steven
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: January 10, 2023
Maryam
United States of AmericaThere are no comments available for this review
Stayed in January 2023
Reviewed: December 30, 2022
Valloorperumpilavil
United States of AmericaThere are no comments available for this review
Stayed in October 2022
Showing 1 - 25
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