The parking situation is awful- the closest garage is a long walk through twisting turning halls and if there is a hockey game you aren’t guaranteed parking.

Very clean, great security , and the restaurant had wonderful food.

Stayed in April 2024

I honestly didn't feel safe getting off elevator with pipe and drape. Was alone and somehow my parents got scam called, knowing I was in Allentown, and other details.

The hotel was very clean.

Stayed in February 2024

I booked 2 rooms on 2 different days at 2 different prices would have been nice if they were both the same lower price they were adjoining rooms. The walk was a bit far from garage.I couldn't get the keurig to work for coffee

Early check in was great.staff very nice..

Stayed in May 2023

Need mirror in room with queen beds bc bathroom not large enough for 2 people to get ready. Also when an event is going on and buses are blocking valet area there should be more info on where to park or other options.

Liked location and amenities available at the hotel, lounge and fitness room. Dime restaurant excellent and direct access to concert venue.

Stayed in May 2023

Location

Stayed in April 2023

we paid for a room with a view, and all we got a view of was the building across the street and the rooftop

Beautiful renaissance look. What is classy and elegant.

Stayed in November 2022

We had no glasses, robes, or tissues in the room. Only one coffee paper cup, no coffee or creamer. Breakfest: Service was super, super slow. I believe restaurant was under staffed. We had to wait 20 minutes to get in but half of the restaurant was unoccupied. Once seated, had to wait another 20 minutes for food and milk for the coffee. Coffee tasted horrible.

Room was clean, plenty of towels and nice set up. Bed was super comfortable. Breakfast was tasty, pretty good selection at the stations.

Stayed in February 2023

confusing getting to room

staff at front desk excellent

Stayed in November 2022

The distance from the parking garage to the hotel check-in. The type of breakfast that was there should have been included with the stay and $16 daily to park is a little outrageous! I paid enough for the room, it should have been included!!

Breakfast was terrible! You were short staffed and the food was lousy! The waitresses working had to do all the work, but were very gracious and very nice!

Stayed in July 2022

Restaurant needs management, Sunday morning the younger Female waiter was aweful, served three of the four breakfasts asked three times for the forth, never came no appoligy or anything so we left

Stayed in March 2022

Service the next morning at breakfast.

Stayed in February 2022

Had to ask for additional towels, could have used an extra blanket for each bed, safe was too high up for easy use

Comfortable beds, good sized room, decent amenities, decent restaurant, very helpful and friendly staff

Stayed in February 2022

I didn't know about the Imagine Dragons concert happening underneath my room until I arrived at 11pm to the walls shaking. The carpets in the hallways were a mess and I was also disappointed that breakfast wasn't included. However, the staff SAVED MY STAY! Aita and Tanisha at the front desk offered me a free breakfast at the lounge, which was spectacular. They (alongside Rosa at the lounge) were SO nice and friendly and 100% deserve a raise!!! I had a GREAT experience thanks to these three, and also Chris who was friendly and helpful answering some of my questions and helping me find my way to the parking garage. Great people at the Rennaissance!

The room was amazing; the cleanliness, spaciousness, nice view, great lighting, comfortable furnishings, and surprisingly large bathroom were all impressive. The staff were friendly, professional, and helpful - everything you want in a service team. I shouldn't really have complained about the Imagine Dragons concert that was happening in the adjoining stadium, but I was offered a wonderful complimentary breakfast after remarking about the noise and messy hallways. Atia and Tanisha were both super nice and helpful, as were Chris at the front desk and Rosa at the lounge. They all deserve raises!!

Stayed in February 2022

The parking garage access was difficult to find. There was nowhere to drop off our luggage first and so we had to haul it all through the garage then through the ice rink access. No marked elevators so we carried our suitcases down the stairs. Definitely need better instructions and clear directions for access, parking, and elevators.

Stayed in February 2022

Found the bed linens to be almost threadbare as you could see through the fitted sheet and read the mattress. Only 1 washcloth, no printed info to order room service.

Convince to the Ppl center with separate entrance.

Stayed in December 2021

We had one wash cloth. Front desk said they would bring some up. No one came. We say a cart on floor with supplies. No wash clothes could be found

Breakfast needs to be extended.

Stayed in September 2021

Nothing, facility was fine. Located exactly where I was in Allentown for an event I was attending.

Restaurant was not open when I went down on Monday morning

Stayed in August 2021

The place was nice it was good

No breakfast

Stayed in July 2021

The parking situation was not clear but still convenient as far as proximity to the location of the hotel.

The style of the hotel was very modern and we really appreciated the ecological effect they took on making the electricity only work like occupants where in in room. The rooms were well equipped and clean.

Stayed in July 2021

Parking is connected and shared with ppl center. Long walk from car to reach lobby.

Stayed in July 2021

1) The Food. The chef at your restaurant should be fired... It is like he has had no training at all. Let me put it this way, if my 8 year old prepared me this meal, i would say, nice try honey. No layering of flavors, missing ingredients, food not properly prepared n dont get me started on presentation. Panda Express is a 5 star compare to ur offerings. Maybe the chef was out that night and the busboy was cooking, i really hope so. Very disappointing from a trusted hotel brand. 2) The parking, ugh. I dont know where to begin... the lack of lighting, feels very unsafe; The complete lack of signage u have no idea if u in the correct place to get into the hotel-- had to ask 2 diff groups of people if we were in the right place; than there is the labyrinth, better yet, The Gauntlet -- where is the front desk, rather, the hotel? I entered into what seemed like the entrance to a mens locker room. There were so many legs of this journey requiring vast hallways, twists, turns, elevator rides down, an elevator ride up..omg..never see anything like it. God help u if there is a big event going on.. u would be a salmon, dragging luggage up stream... we had to ask no less than 4 people on this journey how to get to frontdesk... i know u cant change the parking garage. .BUT PUT IN CLEAR SIGNAGE at every door within the parking garage AND at every juncture where a person needs to make a decision within the building. Your patrons are jetlag, tired, they just had to drive around the block several time to deal with the lack of signage on the outside as well as one way streets (trying not to run over all the zombies roaming the streets)...your customer has already had a very bad experience before they even check in!

The staff was very nice; i gave u a 6 mainly because of the staff and the room itself was pleasant. The items below warranted a rating of 1,

Stayed in March 2024

I booked a suite with a sofa bed however was told a suite with sofa bed was not available. I was told the hotel was over booked. The worst part of my stay was the bed. It was hard as a rock. I woke up with lower back.

I liked the location and the decor was creative

Stayed in February 2024

Nothing

Cozy, great aesthetic, lighting

Stayed in February 2024

The whole town is awful and the only way to get food is to walk. Driving in the town is difficult. Definitely not a good area for a family. Calling room service is impossible and getting to the parking garage isn't handicap accessible at all.

The hotel was clean and up to date.

Stayed in February 2024