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  5. Reviews of Residence Inn Boston Franklin

Reviews of Residence Inn Boston Franklin This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Four Forge Parkway, Franklin, MA 02038, United States of America

#2 of 2 hotels in Franklin

Guests' Choice

Review Score

Based on 128 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 26, 2023

    7.0
    Location was what we needed.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night

    Walls very thin. Could hear people talking from adjacent rooms late into the night. Pull-out sofa bed and cushions very uncomfortable.

    Stayed in December 2023

  • Reviewed: November 13, 2023

    8.0
    We would stay there again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The doors to the bathrooms and the rooms (in the suite) didnt close properly. We had to ask for soap and toilet paper.

    Breakfast was good. I especially appreciated the yogurt and toppings.

    Stayed in November 2023

  • Reviewed: October 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel advertises that they have a spa/whirlpool and they do not. Very disappointing!

    Rooms were nice, breakfast was good, and hotel is in a good location.

    Stayed in October 2023

  • Reviewed: September 20, 2023

    8.0
    Enjoyable stay
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Blowing vent in room

    Spacious setting

    Stayed in September 2023

  • Reviewed: September 10, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was horrible.

    Room and bed size.

    Stayed in August 2023

  • Reviewed: September 9, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    Breakfast was not good, very few choices

    Room size and kitchen was very good

    Stayed in August 2023

  • Reviewed: September 2, 2023

    8.0
    Friendly staff and a comfortable environment.
    • Business trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 11 nights
    • Submitted from a mobile device

    My room only got serviced once in 11 days. I had to go to the desk to ask for towels and coffee (the pot in the lobby was empty too). I only had 2 forks and no can opener. I had to go buy a can opener at the store and left it for the next guest.

    The grill came in handy. I wasn't sure if there was one there, but I found it. On-site laundry was nice too.

    Stayed in September 2023

  • Reviewed: August 15, 2023

    8.0
    Maybe we will give your hotel another shot, we could have of stayed during and off time. off
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast biscuits and sausage fell short of my expectations, The channels on the bottom of the closest door was very dirty as well as the bathroom tub overflow drain it looked looked like it was throwing up with rust. Our room number was 101 Although the hotel had nothing to do with the problem we had with other guess staying in the room above us stomping on his or her heels to 11:30. People just have no consideration anymore for others, it’s a shame

    Very spacious Nice arrangement Breakfast scrambled eggs

    Stayed in August 2023

  • Reviewed: August 15, 2023

    7.0
    Was ok
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Booking.con reports private entrance, balcony, whirlpool. Also attempted to contact three times w/no response when calling could not answer the hours for the grill & basketball court in those requests was also extra blankets & pillows also not in room:(

    Two bedrooms Basketball court & pool

    Stayed in August 2023

  • Reviewed: July 19, 2023

    8.0
    Very comfortable
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights

    WiFi was Slow . Kitchen knives didn't cut at all. At breakfast, I constantly had to ask for scrambled eggs, syrup, hot water.

    Excellent hotel! We liked it. We had a room with a kitchen. The bed was very comfortable. The staff was pleasant. There were always parking spaces. Good soundproofing of the rooms.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities did not warrant the cost.

    Breakfast was OK.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Clean rooms overall good experience just screwed up my plans from charging my bank card twice.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    I was double charged. Paid through booking $566 and the hotel charged my card 646 so my bank card was all screwed up I didn't get refunded the money right away because it was the weekend. So unfortunately we were unable to do somethings we had planned. Also there was a small fire in the hotel at 1am kind of confusing on what to do hotel staff didn't seem like they knew what to do either.

    Breakfast was ok good enough as it was included

    Stayed in July 2023

  • Reviewed: June 28, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    some items need repair that have been left for repair later.

    it’s a nice location. roomy. but signage’s needs updating

    Stayed in June 2023

  • Reviewed: May 18, 2023

    7.0
    ok
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    water tan in bathtub for 5 days. told them about it and nothing was done. no housekeeping on Monday as promised. they came Tuesday.

    location

    Stayed in May 2023

  • Reviewed: March 13, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights

    There was a smell of fresh paint coming through the vents due to ongoing renovations

    Room was clean and spacious and had all the bells and whistles. bed was sooo comfy and the bedding was everything I expect, clean sheets, fluffy pillows and a cozy comforter, not just thin sheets and a thin blanket like some other hotels.

    Stayed in March 2023

  • Reviewed: February 28, 2023

    7.0
    No jacuzzi
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Really didn't like the jacuzzi was shut down!!! Ridiculous. I won't return until they handle the jacuzzi situation.

    I like that it was quiet!

    Stayed in February 2023

  • Reviewed: February 24, 2023

    7.0
    Good location near train station, great staff, great breakfast. Hot tub was closed.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights

    I was really bummed that the hot tub was empty and closed off. It was one of the main reasons I chose the hotel so it was a huge disappointment for me.

    It was super convenient to take the train into Boston. The Forge Park/495 Station is right across the street. Staff was awesome, friendly and helpful. Check in was fast and easy and the room had everything we needed. The breakfast was great. Eggs, bacon one morning and sausage the next morning, waffles, cereals, muffins, bagels, oatmeal, coffee and cold brew.

    Stayed in February 2023

  • Reviewed: February 14, 2023

    8.0
    Very Good
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    shower water wasn’t hot . paying for parking in an empty car park

    very clean and comfortable

    Stayed in February 2023

  • Reviewed: August 15, 2022

    9.0
    Wonderful all around
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious rooms, comfortable beds and wonderful breakfast! Will stay here again!

    Stayed in August 2022

  • Reviewed: June 15, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Loved our 2BRsuite for 6 people.

    Stayed in June 2022

  • Reviewed: May 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No waffles or oatmeal like usual

    Stayed in May 2022

  • Reviewed: April 19, 2022

    8.0
    friendly staff makes it
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I couldn’t get tv to work but maybe that was my issue as we just couldn’t figure it out

    clean hotel, friendly helpful staff

    Stayed in April 2022

  • Reviewed: March 31, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Was sad that the hot tub was not working....we enjoyed our time none the less

    Room was good. The pool was nice a little cold tho.

    Stayed in March 2022

  • Reviewed: February 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    AC very loud right near bed and TV. $5 parking fee which I did not see before I booked, not sure why they have to add that.

    Very clean, comfortable bed and pillows. King suite was roomy.

    Stayed in February 2022

Showing 1 - 25

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