1040 East Harriman Place, San Bernardino, CA 92408, United States of America
#11 of 28 hotels in San Bernardino
Guests' ChoiceBased on 116 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.8
Facilities
8.3
Staff
8.6
Value for money
7.9
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 4, 2023
Rowland
United States of AmericaThey did not except my source of payment but charged my card anyway.
I did not receive a room but I was charged!!??
Stayed in July 2023
Reviewed: May 8, 2023
Kyle
United States of Americacould hear traffic all night
pool was fun for the girls to hang out.
Stayed in May 2023
Reviewed: April 23, 2023
Frances
United States of AmericaNo more jacuzzi.
Stayed in April 2023
Reviewed: February 19, 2023
Bryan
United States of AmericaI was charged more than the price I was given at reservation time.
Room was spacious and clean. Staff was nice.
Stayed in February 2023
Reviewed: October 11, 2022
Ann
United States of Americaneeds upgrade.
location off freeway
Stayed in September 2022
Reviewed: September 29, 2022
Ruth
United States of AmericaI am not sure if I controlled the A/C temperature or if the hotel did but at least there was A/C functioning during yet another heat advisory in the Inland Empire. Also king size bed was extra firm not to my liking.
It was only 4 floors which I considered a safety benefit. I had a room on floor 4 and could see my vehicle parked in free parking from from my rented room.
Stayed in September 2022
Reviewed: July 24, 2022
Nimeesha
United States of Americawasn't aware they changed for parking. Didn't have extra blankets and I asked both days. Their breakfast service wasnt good at all
Stayed in July 2022
Reviewed: July 14, 2022
Jennifer
United States of AmericaIce was only at the front desk.
The location from Yamava Casino was out a bit. The staff was very pleasant and accommodating. The breakfast was so-so. There was only 1 person working so he was hustling. The old downtown was not too far away.
Stayed in June 2022
Reviewed: June 26, 2022
David
United States of AmericaThe lobby seemed a little under staffed, or maybe the staff was just a little too casual. But there were accommodating and very willing to help.
Location, good value. The rooms were clean and comfortable. Just what we needed.
Stayed in May 2022
Reviewed: June 16, 2022
Julie
United States of AmericaOne of our two rooms smelled like marijuana. 105
staff was great!!!
Stayed in June 2022
Reviewed: May 20, 2022
Robert
United States of AmericaRoom walls were dirty, showered has a lot of caulking that looked bad.
Location was good. Property is a little old and could use updating. I expected a nicer room for the money.
Stayed in April 2022
Reviewed: May 16, 2022
Higinio
United States of AmericaExcellent
Stayed in May 2022
Reviewed: April 7, 2022
Sophie
United States of AmericaThe breakfast food was a disappointment. Waffles were crispy but it seemed like someone put chunks of sugar in the batter and it was not well mixed. It tasted terrible. Everything else was alright not very impressed by the breakfast buffet. There were no meats just boiled eggs, individual prepackaged breakfast sandwiches that were warmed up. There was oatmeal, scones, bagels, yogurt, oatmeal, cereal.
The 2 bedroom suite was perfect for our family. It accommodated everyone.
Stayed in April 2022
Reviewed: January 19, 2022
Edward
United States of AmericaKey had to be reprogrammed almost every day of my stay was a hassle to have to keep going to the front desk as room was on the 3rd floor, up down up down... They really need to figure that out. Also not sure if it covid protocol but no one ever came to service the room so I ran out of toilet paper which I needed to go to the front desk for and the night person had to go find some as they weren't handy.. also I didn't know they charged for parking.
Staff was super friendly and service was great nonetheless.
Stayed in January 2022
Reviewed: January 17, 2022
Karla
MexicoThe breakfast was unattended when I arrive there were no plates, no coffee, no juice, and the tables were not very clean.
The room was excellent, very comfy, the pool was nice, personnel very friendly .
Stayed in January 2022
Reviewed: November 11, 2021
Nicholas
United States of AmericaToo many dogs
It was nice and parking was good
Stayed in October 2021
Reviewed: September 9, 2021
Greg
United States of AmericaI parked my car with boat in the lot and it was undisturbed.
Stayed in September 2021
Reviewed: August 30, 2021
Ellen
United States of AmericaThe couch was dirty along top and several outlets didn't work. (Nightstand and sink area where you would plug in blowdryer.) Most people were there for Beyond Wonderland. Would have been nice to have breakfast run later. Otherwise very pleased with room and hotel location and would stay again.
Secure entry. Very nice kitchen and full bath. Cozy bed. Great TV and movie channels. Excellent location for those attending events at NOS. Easy checking in and out.
Stayed in August 2021
Reviewed: July 16, 2021
Stephen
United States of AmericaN/A
Excellent stay. Friendly and welcoming
Stayed in June 2021
Reviewed: July 3, 2021
Katrina
United States of AmericaThe hallways had food crumbs on the floor in the same spot the whole time we were there so it let me know they could've been a little better on the cleanliness. Breakfast was bagged up instead of being out and readily available for hotel guests.
The size of the room was nice. It has a kitchen with dishes and dishwasher, microwave, refrigerator and ice maker.
Stayed in May 2021
Reviewed: May 18, 2024
Thomas
United States of AmericaWould not allow me to stay. Turned me away for no reason. Now I have to dispute my CC charge because they stole my money and wouldn’t let me stay.
Nothing
Stayed in May 2024
Reviewed: March 25, 2024
Danny
United States of AmericaStaff was awesome!!
Stayed in March 2024
Reviewed: January 16, 2024
Yazmin
United States of AmericaI love the rooms, the pool and the staff
Stayed in January 2024
Reviewed: January 8, 2024
Mathias
United States of AmericaThe incidentals was pretty high and parking too considering the location, but our experience there was worth the money spent. A food for though to improve the hotel’s gym amenities is by including more weight lifting machines. There’s only Dumbbells and a bench. For active members we would like variety, not only cardio equipment(treadmill/indoor bicycle). That means adding strength training and specialized machines that would be exceptional!
The location was downtown central. It was close to everything a traveling family needs and wants. The staff were welcoming and helpful. They were also precautions in terms of entry but once checked in we quickly understood it was a safety and quality control measure and felt grateful for that measure of caution. The heated indoor pool is an amazing asset and you can use it all year long. The pool and gym hours were fantastic. The room was clean and as expected from the pictures shown by the hotel. When asked for restocking or cleaning the staff was quick and efficient to fulfill our needs.
Stayed in January 2024
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