It was necessary for the staff to change my suite. The toilet didn't work in the room that we were originally assigned. We stayed in the room the first night. However, I went downstairs to the front desk the following morning to meet with management to inform them of the matter. My family and I subsequently were moved to a different suite. As a former marketing manager, I am all about "customer experience". As such, my initial impression of the hotel, for the first night, was not positive. The employees responsible for room prep should make certain that everything is operating before assigning the room to a patron. An inoperable toilet is not something that should be easy to determine and then address. Consequently, it is my perception that i overpaid for the suite the first night as it did not meet my expectations. It should be duly noted that the suite they transferred us to did!

I frequently stay at the Residence in my travels to other states. I like the fact that the hotels are well maintained, that you can rent a suite and there is a hot breakfast in the morning.

Stayed in March 2024

Great room, older property but well maintained. Exceptional breakfast also free parking

Stayed in April 2024

Covered parking would be great

Pillows are great,very clean Noise level low Staff very friendly

Stayed in March 2024

The property was very clean and well kept. Comfortable beds, very friendly staff, and the breakfast was a little better than your typical “hotel” breakfast. Lots of daily options on rotating schedule.

Stayed in February 2024

Breakfast was average, some days they had better choices but overall nothing great.

The room is like a small apartment with small kitchen, full fridge, microwave, etc. Bed was comfortable and the room was very clean. Room was on a cleaning schedule but you could ask for extra cleaning if needed. Great location

Stayed in July 2023

We were not prepared for all the roadwork that was on going. We should have left a little earlier for church on Sunday. It took us a few days to learn where and when to go.

The breakFasts were good, lots of variety. Our frig was leaking but the maintenance man fixed it. We really liked the location, we used to leave in the neighborhood so we enjoyed seeing how it had been changed to the good.

Stayed in August 2023

Can’t think of anything serious.

Liked the breakfast.

Stayed in July 2023

The king suite was way cleaner than the queen, but things like the track under the closet doors was filled with gunk and the hanger rail was dirty...also the carpet wasn't that clean. Again, it was ok but that kind of gave me a bad taste.

Loved the staff - we had booked a king suite and when we got there we were given a dirty queen suite and told it was a king and also that there were no kings left. We called booking.com to find another hotel but then the woman at the front desk called up to say she had found us a king suite and was sorry because her room info was incorrect.

Stayed in August 2023

Walls were dirty. The “pool” as shown on the site is a city pool with restricted hours. The only ice machine is on the 4th floor.

staff was frequently and helpful. Breakfast was good with plenty of options.

Stayed in June 2023

Great selection for breakfast. Excellent and friendly staff

Stayed in June 2023

We were not greeted very nicely and even felt looked down on for booking thru a third party. We used their shuttle service (which was very nice), but forget to inform us they stopped running by 6 pm during the week.

The breakfast was very good and hot with plenty of choices.

Stayed in April 2023

Double payment problem

Location, service, personel

Stayed in March 2023

The room was clean and it was comfortable. Check in staff and check out staff we're very friendly.

Stayed in April 2023

Didn't like how early the pool and play area close , couldn't even use it by time we got back from MOA

The location , the price and cleanliness

Stayed in March 2023

too expensive

I liked the fact that they provided kitchenware

Stayed in January 2023

Close to work' I stayed because of snow storm, it was pleasent room everything I needed comfortable bed

Stayed in January 2023

The property is in the process of being upgraded, and it’s been a long haul! The room I stayed in this time is the first one in about 5-6 stays where everything actually worked.

The location is excellent. It’s why I stay there.

Stayed in November 2022

Only complaint was the bacon on the breakfast buffet. It was the thinnest we've ever seen. It's funny little things like that stay with you. Easy fix for the property to fix. It just screamed the management was being way too cheap

We were on a two week road trip. We always stay in suites so we have a little room to relax in after a day on the road. Our room was very comfortable and the breakfast buffet was probably the best we experienced on the trip.

Stayed in September 2022

Breakfast was very limited. They are very short staffed so even when we asked for room service we did not get it for 3 days. Had to go ger our own towels and toilet paper from front desk.

Nice facilities especially since we had a 5 day stay.

Stayed in September 2022

When I checked into the room, the refrigerator was full of food that must of been from the previous people that were staying there. I had to call the front desk and they sent housekeeping to come up and grab the food that was left in there.

The rooms were really big and spacious for 2 adults and 3 children. Table with chair to eat and good space for kids to relax.

Stayed in August 2022

The coffee maker had not been cleaned (pretty disgusting), but the front desk staff kindly provided us with a new one. 😀 The room was pretty dated and in need of improvements. There were no hangers and the closet door was off the track.

The bed was comfortable. The front desk staff was great.

Stayed in July 2022

install higher toilets replace worn hall carpet make tv listings available on tv or written

Stayed in June 2022

Room needs a lot of updating. Drain in tub was rusty, drain in kitchen sink was slow, sofa very uncomfortable and beat up. There was no map of hotel with where the amenities were. No list of local attractions or places to eat. Google works but I still like that info in rooms. Carpet coming apart in hallways. Also, we were excited for the "breakfast buffet" we were not impressed. Ladies working it were nice. Food was bland and boring, not to mention hard bagels and biscuits. Fruit looked like it had been out there for days. Nothing to say what to do with dishes after eating. Many little things.

Location, friendliness of staff, cleanliness, beds were really comfortable, accommodated us when it came to room location.

Stayed in April 2022

I don't have much of a complaint. For me I would have preferred bacon or sausage over ham.

Breakfast was very good, good variety to food offered . The staff was efficient and very freindly.

Stayed in January 2022