Long waits for the elevators especially around the breakfast timings.

Breakfast was good. Location was good and was very near to the main attractions and subway.

Stayed in April 2024

Good

Stayed in February 2024

Perfect position in the centre of Manhattan, very close to metro lines and super easy to reach all NYC highlights. Good buffet breakfast. Very friendly and helpful staff!

Stayed in April 2024

The property is super outdated and everything is in need of repair and sprucing up. Torn carpets, broken cabinets.

The staff are wonderful.

Stayed in March 2024

Old broken furniture; small bathroom; poor WiFi connection. Staff said upgrades are coming

Friendly, helpful staff; central location; breakfast included

Stayed in April 2024

Elevators are busy in the morning, long waits

Excellent location and the staff were so friendly and helpful

Stayed in April 2024

The food service people were rude. It had the loudest elevators that I have ever heard.

The front desk staff was very nice.

Stayed in March 2024

The Hotel urgently needs a refurbishment. Almost every item in the room (faucets, drawers, etc...) should have been replaced years ago. Same goes for general hotel facilities.

Location was excellent. Staff was friendly and helpful. Room was very clean.

Stayed in April 2024

The decor is tired. A repaint and minor repairs would make a huge difference to the overall experience. We still enjoyed our stay but feel little has been done to refresh the rooms since our last stay 8 years ago. Replacing the toilet seat, fixing the door of the press under the sink in the bathroom and having a mattress protector on the sofa bed in the room we stayed in would be a start.

The staff were very professional, polite and helpful. Good choice at breakfast buffet and the bar was nice. Having the kitchette was very handy to store some drinks and snacks. Location was great, We had a lovely view of the empire state building from our room on a high floor.

Stayed in March 2024

The breakfast was too full of suger. Try to serve more vegetables other than spinach (that was nice with the extra fat cheese). Good coffee in the breakfast.

Excellent location, good space in the room, excellent service for NY (why are people so edgy in this city?)

Stayed in March 2024

The breakfast room and elevator are quite crowded during breakfast time (but they also advise about it in the elevator). The pressure in the shower was not good and it was not easy to get a good water temperature.

The hotel is very central, close to times square and Bryant park and to the 5th avenue. It also has a metro station right in front of it. The rooms were big and the breakfast was included and had many things (sweet and salty). The personnel were very friendly and helpful . Beds were comfortable.

Stayed in April 2024

sometimes wait to the elevator was a bit long (but rush hours were indicated in the elevator)

Staff at the desk always very nice and super helpful, room very confortable and great location.

Stayed in April 2024

Laundry room.

Breakfast.

Stayed in April 2024

Queing the lift, especially in the morning when the bfast time

Excellent location, best hot bfast, very valuable

Stayed in April 2024

Breakfasts were unvaried and monotonous. The crowd during breakfast caused long waiting times for the elevators. Sometimes there were no free seats or tables.

Great location. Very nice and helpful staff. We got a better room than we expected. The view was fantastic!

Stayed in February 2024

The breakfast could be improved slightly with water offered as well as juice and a wider range of fruit.

The location is excellent. Being in midtown it is accessible to lots of attractions.

Stayed in April 2024

Breakfast not good

Stayed in April 2024

Our daughters room was clean and comfortable but quite dark and many floors away from us.

Amazing location, great view from our room, delicious takeaways nearby, very comfortable bed.

Stayed in April 2024

Pre-pared breakfast buffets are convenient - but always disappointing.

Location was perfect center for sightseeing (available subway lines, buses, major sites). Staff was helpful in suggesting options. There was room for 2 large beds and kitchen facilities which provided options for meals ( with Whole Foods nearby!).

Stayed in April 2024

A very central location, which is why we chose it

Stayed in April 2024

Slightly dated. Sofa bed uncomfortable

Great location. Great staff. Great breakfast

Stayed in April 2024

The water pressure of the shower is very low. We stayed on the 24th floor. The hotel is very economical when it comes to supplying daily shampoo/bodylotion. Only on the day of arrival, there is enough for 1 shower per person. For the remaining days, one better buys his own shampoo/lotion. The bed-sheets are not daily replaced which, I guess, is normally done in a 4-star hotel (at least in Europe). Perhaps in the VS, this is different. Of course this is not really a problem. The A/C makes a lot of noise, but on simple request at the reception desk, it can be switched off. The A/C was not yet really necessary in the beginning of March.

Breakfast is outstanding, The room is comfortable. The location is super. There is the possibility for dinner in the hotel. The staff is friendly.

Stayed in March 2024

I saw ants

Perfect location, perfect comfort

Stayed in April 2024

Bathroom toilet overflowed and response at first only half solved the problem...that is all

Location was great ... breakfast fairly healthy .. luggage storage a good feature plus using lounge after check out very handy

Stayed in March 2024