there was nothing that we didn’t like.

the staff was very friendly, the Hotel was immaculate and cleanliness following all procedures for coronavirus and again very clean I recommend any family who wishes to visit Salt Lake to this Hotel beautiful… we love Residence inn by Marriott Salt Lake City downtown

Stayed in December 2021

Was cozy and had many amenities of home.

Stayed in December 2021

There was no negative to this property at all

Staff was friendly and the cleanliness of the room and the entire facility

Stayed in December 2021

our toilet was broken

great staff and cleanliness

Stayed in November 2021

The pool was closed, the housekeeping is only weekly and on demand

Great location, super friendly staff, very nice for pets

Stayed in December 2021

Breakfast ends a bit early; I feel breakfast should go till 9:30 or 10.

Great breakfast selection, constantly replenished. Everyone (housekeeping, kitchen staff, maintenance, concierges) is so pleasant and helpful.

Stayed in October 2021

Clean big room with plenty of extras has a wonderful full breakfast bar

Stayed in October 2021

Pool was closed and I didn’t know where the gym was.

Close by everything.

Stayed in September 2021

Marriott is reliable with a clean and well maintained property along with great staff.

Stayed in September 2021

Loud, dishwasher

Location

Stayed in September 2021

Checking in was not easy. I booked on booking.com and even after providing the confirmation number, the front desk staff was not able to find my reservation. Long story short, somehow my name was changed in the process of migrating to their 1990s computer system. When we got to the room we noticed some animal hair, Probably a cat, on the quilt. When we told front desk they brought us a new linen set that didn’t fit The bed. They sent a housekeeping person to us and they only handed us another set of bedsheets. And that didn’t fit either. When we pointed that out they transferred us to a different room which had no balcony and a smaller bed. Basically we got a downgrade because we complained.

Good value

Stayed in August 2021

Room not quite clean specifically the carpet and the coach, staff can be more professional and helpful when we were checking in, customer service can be better

Free parking is convenient, location too

Stayed in August 2021

The front desk staff was rude when we asked about getting a room with a couch that pulled out ..

First we were given the bathroom door was falling off the hinges .. 2nd room the toilet had a terrible ring inside .. dirty ring .. no wash clothes and crumbs in the bed .. stains on the walls which I cleaned off ..

Stayed in August 2021

We didn't stay longer at this hotel.

We have stayed at 11 hotels during our month long vacation and this hotel was the best stay during the entire trip. They have the most amazing staff members we have ever had. They will go over and above any expectations you could have. We will defiantly stay at this hotel when we travel to Salt Lake again.

Stayed in August 2021

Things happen i get but when arrived after a exhausted day of travel i was then told to go to another hotel with a letter and had to pay for parking,no pool etc

Stayed in July 2021

My room had a left over soft drink by a chair, there were no wash clothes in the room. Otherwise it was great!

The hot breakfast was a great addition after months of COVID restrictions.

Stayed in August 2021

Computer system was down when we arrived so check in took a long time. No sheets for pull out sofa in the room. Called front desk & they said they would bring them up. After 30 minutes I called again & was told they were waiting for laundry. When I said that was unacceptable they said they had some sheets but blankets or pillows were still in laundry. We never received the blanket or pillow. We had just come in from a long drive & had 5 people in a 2 bedroom suite. We needed the pull out sofa & it was disappointing that we had to go to bed without a blanket for it. We also had difficulty connecting to wifi. However, I will say the staff was friendly. They just need to ensure that all rooms with a pull out sofa have adequate bedding.

Stayed in August 2021

Nothing. Everything is excellent!

Very comfortable stay, good location, clean facility, & excellent customer service!

Stayed in July 2021

the pool wasnt functioning the first 2 days we were there, we didn't have clean sheets for the sofa bed, the dishes were not cleaned yet in dishwasher, we didn't have extra toilet paper, tissue or enough towels when we checked in. The property is dirty. The hallways and stairway were neglected, you could tell housekeeping didn't give attention to these areas. The washing machine leaked and the dryer didn't get the clothes completely dry.

the location of property the staff was friendly breakfast in the mornings

Stayed in July 2021

I loved everything! The room was magnificent. Breakfast was great. The grounds were amazing. The staff couldn’t have been nicer. The entire place was spotless. I didn’t want to leave!

Stayed in July 2021

May have been under staffed. Getting clean towels for the room was an ordeal, resorted to buying some.no toilet paper in the room or paper towels in the kitchen, elevator was dirty. As a previous Marriott ops manager, I was surprised. We stay at Marriott because of the requirements for the company and this was a bit of a let down… which I will attribute to short staffed

The location was awesome

Stayed in July 2021

Clean and spacious for my family of five and two dogs. Sitting on the balcony drinking a cup of coffee was a dream. Staff was very friendly and courteous.

Stayed in June 2021

Not much breakfast, no room service

Stayed in June 2021

The balcony is above the pool, which wasn't open and was pretty dirty.

Stayed in May 2021