Only the cost

Practically everything! Loved the roof top pool

Stayed in October 2023

The homeless in the area

Location and the upstairs bar/restaurant

Stayed in July 2023

The view.

Stayed in January 2023

the Hotel is getting old, to many homeless people around the area

the lighting in the room, the Confort of the bed and the quality of Tv System

Stayed in October 2022

Club Lounge and Club Lounge staff

Stayed in August 2022

the tv was not properly set up when I got there - like it was left abandoned halfway through tech work. the remote control for the tv had terrible buttons and poor response time between pushing the button and seeing it affect what was on screen. basically, there’s no in-room entertainment unless you bring your own.

there was convenience, there was quiet, there was public, there was private. I spent an entire weekend here and never left the building. And I didn’t even get around to everything available.

Stayed in July 2022

Atmosphere and workers were amazing 👏 jojo from da pool was amazing very helpful and very attentive

Stayed in July 2022

more signs for the lifts and milk rather than creamer for the tea.

pool and super friendly

Stayed in June 2022

nothing

cleanliness and location

Stayed in June 2022

do lounge e dos quartos!

Stayed in May 2022

The doors in the bathroom tended to stick and were difficult to open.

Stayed in April 2022

Broken Toilet paper holder. Fan in restroom didn't work , Security Door latch was loose and ready to fall off , On the 23rd Floor - Food options were not impressive, but the Staff was Great. I expected more from this Hotel Chain and paid a lot for it. I we told I would get two Beds and got one.

The Staff on site personnel

Stayed in November 2021

expensive

great location beautiful room!

Stayed in November 2021

Valet is horrible, long wait

Stayed in July 2021

One of my fave spots to have a condo in the Ritz downtown. Start is beyond helpful. They are not judgmental or anyway. They always greet me with such kindness and making me feel like a top guest EVERY-TIME.

Stayed in April 2021

Small things like the bathtub stopper didn't work and made some noise, I had to request maintenance and they were literally planning to replace the stopper. Iron didn't work. The room's size was uneven, some bigger some smaller, I got smaller my family member got bigger (same price). I had street noise and commercial lights. I had to ask to move to another room and was moved. Overall, I had higher expectations and impeccable amenities.

Modern style and luxury

Stayed in July 2023

House keeping

Big room

Stayed in June 2023

I feel like I was racially profiled at this location I had a booking had a issue couldn’t check in on time the lady who helped me was very nice until I came back in the morning and they told me they were full even though I had a reservation

the property was very nice

Stayed in March 2023

a lot of homeless people and less police. property on the side … jw marriot was out shinning it.

it was ok. it was a 4 start not a 5 star. rooms were ok. for the rate it should’ve been wow

Stayed in July 2022

I'm not sure if this is a common practice here or if we just got unlucky, but we ran into a lot of issues during our stay. The bathtub didn't work for the first 4 days and they only finally came up to fix it 2 hours before our checkout. On Friday morning (between 6am all the way up until 10am) the front desk was unreachable. We would try calling from the in-room phones and they would never answer. This happened several times throughout the stay, and ultimately we were never able to get a hold of them. Overall I was a bit surprised at the quality of service since I've stayed here in the past. Maybe things have just changed since my last visit or I was just unlucky.

Nice location with a generally comfortable room.

Stayed in July 2022

Order of the restroom smelled like mildew the bed was very long moy

I didn’t eat

Stayed in May 2022

I came to Ritz Carlton LA Downtown Hotel 3 days ago for business meetings. I choose that hotel, because this is Ritz Carlton, 5 star hotel, international chain, high class service hotel. But end of the day it was terrible experience for me. I pay it roughly $2.000 but I get less than $200 service. All restaurants and bars are closed. Don’t have any place for sitting, working and making meetings. I choose this hotel for make my meetings with my guests but unfortunately I went to Starbucks. It was terrible. SPA is working 2-3 days just a few hours. I try to go to SPA 3 times but unfortunately I didn’t go. Room Dining close at the midnight. All mini bars are empty. Just put the 2 bottle of water. Last night, there was a very strong toilet smell from the air conditioner in my room. It was unbelievable smell like a public toilet. Also yesterday started Construction at Marriott all Lobby. It was terrible too. Lastly today, the water was cut off in the room. Then the yellow dirty water came. Then the hot water went out and the cold water came out. I had to take a shower with cold water. It was a complete disaster. My whole trip, all my plans were ruined because of your hotel bad service. I’m travelling a lot. Normally I stays mostly Four Season Hotels. I am very sorry for choosing you. I have never had such a disgusting experience in my life. You devastated me for three days. All my morale is broken, my motivation is destroyed. All my business went wrong. Is it the ritz carlton again, never! It was the worst trip of my life.

Stayed in December 2021

Staff do not know what they are doing.

Key cards for the room did not work properly. Had to have staff escort me to the room every time I needed to go back to the room. It took them hours to fix the problem. Was late for dinner and made all other plans for the night haywire.

Stayed in December 2021

This is the first time I am writing a review for booking. The worst Ritz Carlton I've been to. Terrible service. I was late for an hour with departure - they removed me as if in half a day The staff spoke arrogantly to me. This is not Ritz Carlson. This is a 3 star hotel. I'm a Ritz Carlton fan, but this one is the worst one I've been

Stayed in May 2021