The staff seemed nice with the exception of the woman checking me in. The young man next to her explained everything to his customer where as mine was "here, sign this" never even looking up from her screen.

The room was huge and they offered a free shuttle to Disneyland.

Stayed in May 2024

Staff were okay, nothing standout that made me feel overly welcome but nothing rude as such. When we checked in we weren't told that the restaurant was closed that night and the one place in the hotel that does lunch was also closed for servicing. Limited food options within walking distance (minimum 15-20min walk) we have a baby so we were after a quick, close lunch when we arrived with no real assistance except "you can call and some places will deliver" we had quite a bit of luggage and you have to leave your licence to even borrow a luggage cart and no one to assist. These aren't things that would deter me from staying again, however, just things to be aware of.

I loved the overall vibe of the hotel and the decor. It felt magical when getting there. The shuttle bus was great and very punctual both ways to disneyland; a bonus it was free. The ale carte breakfast in the hotel was lovely! The size of the room was fantastic, the heating and cooling options were great as well for a comfortable temperature.

Stayed in April 2024

First night there were some noisy quest next to our room. Unsupervised kids chasing the baby ducklings in the courtyard. Restaurant not open for dinner on Sunday thru Wednesday. Elevators are to small.

The breakfast at the restaurant, the staff working the breakfast shift. The take out menu offered at the Deli. Plenty of parking.

Stayed in January 2024

Bathroom needs to be updated, no drawers and rust around faucets

Stayed in April 2024

Very suitable for families. My children enjoyed it very much and it is close to Disneyland

Stayed in April 2024

Trying to get out of the facility by car was hard. The machine that dispensed tickets and allowed the cars through, always gave us a problem and we had to go back inside to straighten it out. Seems like a fire hazard to make it where you can't get out without going through a problem. I can see having to get a ticket to check in thru the gate, but to make you sit and try to figure out how to get out was ridiculous. It happened every time.

Shuttle to Disneyland was very prompt and courteous man driving the shuttle.

Stayed in April 2024

Really lovely facilities and very close to Disney. The shuttle buses were every half hour and even at peak times there were usually enough buses for everyone

Stayed in February 2024

You need to request towels and toilet paper they don't clean the room every day the you are there

Was clean and decent breakfast

Stayed in April 2024

Some of the staff was rude

Free shuttle to Disney/location

Stayed in March 2024

there wasnt anything to complain about

the property is close by and there is a free shuttle that takes you and picks you up

Stayed in March 2024

the concierge did not hand over the key at check in, was not polite to be as young as he was

closeness to disneyland park, shuttle availability and excellent driver support and service disposition

Stayed in March 2024

incomplete toiletries

spacious room

Stayed in March 2024

Too far away from any “store/market” should we need something. Medicine, etc. The only decent morning coffee, etc. option is the deli which doesn’t open until 630. The bistro was only open Wednesday and Thursday of our stay.

Beautiful grounds. Three places to dine on site. Great shuttle service to parks.

Stayed in March 2024

The beds and pillows were not comfy at all. Also the bathroom is very small. Could make it bigger and less space in the room.

Stayed in March 2024

One driver was slow getting to the park. Took over 20 minutes, let too many cars go in front.

Great time!

Stayed in March 2024

A little expensive.

Huge rooms. Friendly staff. Nice having a shuttle to the Parks.

Stayed in March 2024

It seems that it needs a little retouching up

Stayed in February 2024

It’s not clean enough

It’s in a very convenient area

Stayed in March 2024

Bathrooms were tiny and old, they could do with an update

Nice hotel with a quick shuttle ride to Disney.

Stayed in March 2024

I didn’t like the deli, they sold us moldy bagels twice. We stopped buying food there

I loved the castle feel, it was very cute and well planned

Stayed in March 2024

I have no complaints for this hotel. Thank you for always providing a nice stay for us.

We love to stay here for the hassle-free shuttle to Disney.

Stayed in March 2024

It was a little dirty in the bathroom

The room was big. Bed was comfortable and the shuttle to Disneyland was very convenient

Stayed in March 2024

The shuttle service was amazing

Stayed in March 2024

The property is very low-budget remodeled. The pictures look a lot nicer than in real life. You can tell they slapped a coat of paint over the old paint for "renovations". They canceled my room and it wasn't available when I got there. I needed to rebook and ended up in another building where the hallway renovations were extremely low budget. The smell was musty. The fact it isn't a higher-end hotel and we need to pay for parking is a bit ridiculous. There's no bell service when most people are traveling with children. It was myself and my toddler and I needed help with bags at 10 pm at night after traveling. Not to mention how far the rooms are from the front desk with no bell service. There was a very sketchy worker here every day that made me feel uncomfortable being alone with my toddler daughter. I ran into him both days I was there and he was pushing the linen varts. He was inappropriately and intensely staring at me as I walked from the building to my car. I didn't feel comfortable with him there.

The location to Disneyland and the fact this place has a shuttle to Disney. The store was also convenient and had a lot more than I expected.

Stayed in December 2023