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  5. Reviews of Courtyard by Marriott Dulles Airport Herndon

Reviews of Courtyard by Marriott Dulles Airport Herndon This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13715 Sayward Boulevard, Herndon, VA 20171, United States of America

#6 of 20 hotels in Herndon

Guests' Choice

Review Score

Based on 602 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.4

  • Value for money

    8.2

  • Free Wifi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 25, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The only problem is that the room doors make too much noise when they're closed and the rooms are not soundproof, so every time another guest entered or exited their room, the sound would wake me up.

    Friendly staff, clean and comfortable rooms.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old but still OK for a single night between flights. No.real complaints. Just forgettable and not a bargain. Fair enough. Maybe ready soon for an update?

    Shuttle service timely and efficient

    Stayed in April 2024

  • Reviewed: May 20, 2024

    9.0
    Nice place to stay that is minutes from the airport, friendly staff and easy free parking. Great for dog owners as there
    • Business trip
    • Solo traveler
    • King Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Like most establishments that allow pets, dog odors are present. That’s natural. It’s wonderful that pet owners have places to stay while traveling, but I have allergies and the smell did cause my allergies to flair up.

    The staff is exceptional. Diana and Valerie are patient, helpful and very knowledgeable about servicing guests and taking care of their needs. They do this all in a very professional manners.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • King Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Location and comfort

    Stayed in May 2024

  • Reviewed: May 10, 2024

    9.0
    Clean and great location
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I wish they had complimentary coffee and tea

    Clean, updated furniture and pleasant staff

    Stayed in April 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I heard too much noise from the hallway, and the early morning staff was on the grumpy side, not helpful by checking out and getting a receipt

    Rooms were spacious, all was clean

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Getting to the hotel from the airport was convenient, I slept very comfortably -- just what I needed
    • Leisure trip
    • Solo traveler
    • King Guest Room
    • Stayed 1 night

    There weren't many food options nearby.

    The location was farther from the airport than I had anticipated, but I appreciated the shuttle service.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    If not needing to go in the center it’s a good and quiet place to stay
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Windows wouldn’t open so you couldn’t get any fresh air in the room Obviously it’s further away from city center But even tho it’s close to the airport it’s still around 17$ with the taxi

    Beds were comfy Rooms big and clean

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    Clean, comfortable, and close to Dulles
    • Couple
    • King Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    We selected this hotel because it included a free breakfast and airport shuttle. We had an early flight so we missed the breakfast that started at 7AM. Coffee, a granola bar, and a banana would have been an easy thing to offer to anyone needing breakfast before that. The shuttle was running 20-30 minutes behind schedule so we ended up taking an Uber to the airport.

    Proximity to Dulles airport, quiet, comfortable, long term parking option with overnight stay

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Airport Shuttle Service

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    Comunication. I wrote an e-mail with question about deposit 4 times and i didnt get answer. Till today i dont have the m
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Comunication. I wrote an e-mail with question about deposit 4 times and i didnt get answer. Till today i dont have my money back.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    A very fine hotel - close to the airport - but don´t expect breakfast ! (Well - you can buy)
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No breakfast - and they got a little insulted when I mentioned that it only was the second time on my three week long tour in the US staying in a lot of hotels that I had no breakfast - the first time was also here in Herndon ! It was as if the were too fine a hotel to serve breakfast.

    At my arrival in the US I spent the first night here - and as it was a very fine hotel I also stayed there on my was back to Denmark. It´s close to the airport - and there a fine shuttlebusses. I had dinner in the restaurant - also fine - and good wine.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious room, proximity to airport and metro station, shuttle service.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Pleased.
    • Leisure trip
    • Family with young children
    • King Guest Room
    • Stayed 1 night

    Good. Expensive. Pretty limited menu.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Great location for overnight stay close to the International airport. Room was very big and clean. Air condition in my room was broken down but I get another room with free breakfast. Shuttle to the airport was also very helpfull.

    Stayed in January 2024

  • Reviewed: March 3, 2024

    8.0
    A fine hotel close to Dulles Airport outside Washington DC - don´t expect breakfast !
    • Leisure trip
    • Solo traveler
    • King Guest Room
    • Stayed 1 night

    No breakfast at all - yes, you could BUY breakfast - but in the price for the hotel I expected at least a little breakfast. Very strange !

    Courtyard by Marriott Dulles Airport is a fine hotel. The shuttle-bus worked perfectly both ways, the welcome was fine and the room excellent

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    24 hr shuttle is great
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    no breakfast included

    Comfortable bed. Late night shuttle. Proximity to Dulles and metro

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast was offered

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    Good! I’d book again if needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Farther from airport than expected. Needed to call a few times for the shuttle

    Comfortable and spacious

    Stayed in February 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast arrangement was strange. I didn't understand how it worked that breakfast was supposed to be included. The breakfast was also very bad. The burrito my brother and I ordered was cold in the middle.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Cleaning crew very professional, desk personnel need to find new professions.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The desk staff appeared contemptuous of having to do their job. I received no information about amenities or dining hours when I checked in. Actually, other than asking for my ID and credit card the desk person said almost nothing, including hello. I included a pet on my reservations, but I had to remind the desk person of the fact and she was less than happy to have to correct the billing, even though it meant additional money for your company. I suggest you swap the cleaning crew and driver with the desk personnel. My biggest complaint had to do with the breakfast, or the lack thereof. Granted I made my reservations through Booking.com, but it stated breakfast was included in the cost of the stay. I was told by the unprofessional desk person that only 1 breakfast per day was included and she was most reluctant to supply a voucher. But my reservations were for 3 adults. So, were we supposed to split one meal 3 ways?

    The cleaning crew and curtesy bus driver were highly professional and friendly.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    very clean, nothing nearby.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    staff could use a boost of friendliness for weary travelers. pet friendly, no specific pet relief area, pet bags available.

    new, clean, comfortable, spacious, quiet.

    Stayed in January 2024

  • Reviewed: December 22, 2023

    7.0
    Bad managment.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Shuffle took almost one hour to reach us & when we there the manger (Asian guy) gave a s 2 small bottle of water, we asked for 2 more & he rejected 🙅 saying we have to buy it. The prices were like 3 times more than what you can get from 711‼️

    Located in very nice modern area. Near to the airport.

    Stayed in November 2023

  • Reviewed: December 22, 2023

    9.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No help carrying luggage

    Beds

    Stayed in December 2023

Showing 1 - 25

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