The bathroom was very outdated. Oleatha could not figure out if she “liked” us or not. Upon arrival, she spoke over us when we were trying to explain to her that I called twice to speak to someone about payment methods. I was told your facility accepted cash and credit cards therefore we brought cash. She looked at me as if she did not agree and as if I were lying and she didn’t know if this was true or not. She eventually accepted the cash payment with no hesitation when it was in her hands. The next day, we did not need room service because we are very clean people and make our beds daily however we did need new towels because we don’t like using the same towel multiple times. When we entered the hotel from our outing, we inquired about receiving new towels and Oleatha stated, “don’t you already have towels in your room?”. There was an awkward pause and my friend that accompanied me on the trip was very upset. I also stated that we did not know there was a limit on towels to use per day or if we had to keep the same towels our entire stay. I am a valued member of Marriott Bonvoy program. My aunt also is a division manager in STL for Marriott hotels. Marriott is always my first choice however, I did not get that welcoming feel from Oleatha. But, the ladies that were at check out were really sweet and communicative! I did not catch their names but they were really sweet!

I liked how convenient the location was from everything we visited. The lobby area and halls were clean. Our room was also clean.

Stayed in January 2024

No one tells you that if you want room service you have to ask for it. While my room was clean, the curtains were off the track and a makeup bathroom mirror was just hanging. I reported these items so hopefully they are fixed now

Staff was very nice at reception and bar areas. Rooms were clean

Stayed in September 2023

It took the person at the checkin counter over an hour to check us in because she couldn't log in to the system.

The breakfast.

Stayed in July 2023

There is no cooling fan in the bathroom. Bathroom foggy after shower.

Staff

Stayed in July 2023

Room didn’t had air conditioning. Moved to another room. That room also didn’t had enough cold. No refrigerator. No microwave.

Restaurant was excellent

Stayed in July 2023

Toilet overflowed

Beds lumpy Furniture old worn tattered Carpet stained

Stayed in April 2023

Ice machines broken. No refrigerator in room. No breakfast terrible beds

Stayed in April 2023

The workout facility was closed without any prior notification. The A/C went out and that made the stay uncomfortable.

N/A

Stayed in March 2023

everything is so old and dirty very poor variety for complimentary breakfast key to my room was not functioning during my stay they don’t put complimentary water bottles in the room i really don’t know how this hotel is sheraton hotel and 4 stars, it deserves to be a 2 star hotel

location very close to my test center

Stayed in March 2023

No refrigerator or microwave in room. Room phone didn't work. Temperature in the entire hotel was unregulated and hot majority of the time.

Location. Convenient to event.

Stayed in November 2022

old need refurbished

room space, free parking, location

Stayed in October 2022

That things or Priceline or booking that was not affiliated with my stay like no shuttle things that's on line that you don't offer that says you do but you

The restaurant was good the waitress was very helpful and very friendly so if they were stars on raining here it would be four stars breakfast was pretty good rating breakfast 3 and 1/2 but other than that it was all around good visit and stay but your management team was outstanding very excellent because I was in a walker and gave me the help like we have been friends for years so if that's assistant manager I think he should be made manager outstanding job very knowledgeable helpful and very easy to talk to we had a few problems with the online things but he explained it and it was good his knowledge his knowledge will take him a long way in your company

Stayed in September 2022

Place was dingy looking. The carpets in the hallway looked like they haven't been cleaned in a long time. This also applied to my room.

Friendly staff and nice location.

Stayed in August 2022

My room had huge carpet stains, the head boards needed replaced and the shower leaked water down the wall. The sheets were not changed, so I slept on top of them. I noticed that because when I pulled them back, there was balled up tissue or toilet paper under them. Not sure why someone would leave that under the covers......But it was a sure indicator that NO ONE changed the lines!!!

The lobby was very clean. The food was good and the area was quite.

Stayed in July 2022

Room stunk. Carpet filthy. Pool not available for use.

The staff is friendly and helpful.

Stayed in June 2022

Needs microwave

The location

Stayed in July 2021

No microwave and no refrigerator and the ice machine on the 4th floor was broken and carpet on the hall floors need to be replaced,look kind of dingy and dirty,other than that it’s a very nice place to stay,and I will keep coming.Thank You!what about a discount next time?

It’s safe and clean!

Stayed in June 2021

Room smelled of mildew. Room and carpet felt damp because of humidity and the AC wouldn’t wouldn’t go any lower than 70.

Bed was comfortable and bathroom was clean.

Stayed in May 2021

That there were no microwave nor refrigerator in the room.

Everything

Stayed in March 2024

My room had a mildew smell and the shower curtain was molded.

Location was great!

Stayed in March 2024

Not sufficient linens in the room for 2 people and the make up mirror was inoperative. The room was worn looking and certainly needed updating.

Convenient location. Great rate. Free parking

Stayed in February 2024

Mildew smelling carpet and bedding. Stains on the towels. My reservation with booking.com stated breakfast included but the desk manager at checkout stated I would be charged regardless and rudely said to take it up with booking.com although I showed her my reservation information she wouldn’t acknowledge it. I just don’t think that would be the first time that could have happened there. Just so you are aware. I stayed here a year ago for a weekend convention when there was no air conditioning and people had soggy carpeting and the room keys didn’t work. Earlier I was told renovations were complete but today was told they are ongoing.

Only highlight was the smiling, friendly server at breakfast. She gets a 10.

Stayed in December 2023

Not enough towels in bathroom and no refrigerator

Despite getting 2 keys that didn’t work, they assign me a different room. Breakfast buffet was tasty, hot, and plentiful. Staff was nice and courteous

Stayed in October 2023

Restaurant and bar close too early

Convenient location, covered parking fabulous staff.

Stayed in August 2023