We got moved to another building which was fine. However, our first accommodations had 2 queen beds and our second had one queen and an uncomfortable pullout sofa bed.

room and grounds

Stayed in April 2023

The place is weirdly put together. Restaurants / bar isn't worth the money. Can't eat at the bar unless you order food from a sandwich shop. Food was not horrible but not what I wanted to eat.

Location to the race way

Stayed in April 2023

Indoor pool and jacuzzi in the lodge weren’t open. Only one of three slides was open in the waterpark. The waterpark’s floor scratches our foot and burns.

Stayed in April 2023

I had to wait 30 minutes into I was aloud to check in my hotel when I arrive because there was no room ready. Also, my curtains did not work. Therefore the curtains was down the entire stay, which prevented sunlight from entering the room. The shower had previously soap stains from the previous person before me and there were no wash clothes in my room.

I like that the property was kid friendly and had activities that parents can do as well.

Stayed in April 2023

The jacuzzi in the room did not work, the fireplace did not work, I called 2 times for sheets, blankets and pillows for the side bed and never received them. Had to drive to the front desk and ask again bcz no one was answering the phone at the front desk. Very unorganized front desk.

Breakfast was ok, we ate there bcz it was free. We waited 1hour to check in at 9:30pm. There were so many people there complaining about the switch of rooms bcz Booking.com overbooked the rooms and they had to place people all over the place.

Stayed in April 2023

Was told to relocate due to over booking and was placed in the very old section of resort which needs some major upgrading. Also left an item and called the resort a few hours after check out and no one would go to the room to check for item. They only provided website for lost and found and cleaning staff did not turn in item. Dishonest cleaning staff.

The water park and amenties

Stayed in April 2023

Customer service was non existant.

Staff were not friendly. I requested a cot early in the evening. I returned to my room around midnight and there was no cot. When I called I was told I would have to wait. I was hung up on. I called back multiple times and finally got a person. I was told I would have to wait a couple of hours. I had to fight to get a cot so we could lay down and go to sleep. It took about an hour but we were finally sent our cot. It was after 1 in the morning.

Stayed in March 2023

room was not what was booked, tub stopper was full of hair, check in wait times was over an hour, long wait for towels and wash clothes

Stayed in April 2023

The rooms could have been more updated. The towels were always empty by the pool. Housekeeping should be done daily not after you check out.

The amenities and the atmosphere. Most of the staff was friendly and the kids had a blast

Stayed in April 2023

it’s outdated, need a lot of update at the resort

water park is clean and Not too crowded.

Stayed in April 2023

there is not enough sign to direct you to the different elevators, and how to get to your room

The property needs to be upgraded, but overall it was very good

Stayed in April 2023

The lack of staff, the cleanliness of the pool lack of up keep, no towels, I realize it may be off season but That doesn't excuse the lack of friendliness by staff, or the lack of house keeping. When we got to our room there were only 4 towels no wash or face clothes, no soap for dishes, no regular coffee for coffee maker whose filter basket was filthy, the window shade broke when I pulled it down, however there was no one to complain to because they don't answer the phone and are never at the desk. The resort has a lack of restaurants, the 1 bar they did have opened at 4 and closed at 9, as did the food court and coffee bar.

The activities for kids, the pool hours, food court. The location to other restaurants and activities

Stayed in April 2023

The room 2 floor 2424 had bugs . .. I take picture on the bed .

I like the people work in the hotel location water park etc

Stayed in February 2023

The room was further then what I expected

Nice and clean

Stayed in March 2023

The mattress was horrible. I felt the springs in the mattress and my back went out.

Great for the family. We really enjoy ourselves.

Stayed in February 2023

They had 2 slides down in the water park so we paid for only 1 slide . At regular price🤦‍♀️.. lasted in the park for an hour since there was nothing more to do.. and the pizza was🤮 gave me a stomach ache n my son in law threw up a few times

Relaxation

Stayed in March 2023

Did not have hot water so I had to shower with cold water. When I called front desk the person was rude and hung up on me.

The amenities were great!

Stayed in March 2023

The facility had no working ice machines on the slope side, no pots in the room, window shade was broken, sink in bathroom was leaking, water park was extremely cold

All the amenities in the same building

Stayed in March 2023

nothing for adults misleading online

room was clean

Stayed in March 2023

Only 1 heater in the room worked. The one in the bedroom didn't work at all. There were no supplies and it took a day to get towels.

Amenities on property were amazing.

Stayed in March 2023

We reserved a room in the lodge it is our favorite location on this property although the renovations were nice the issue was that the door that connects the two rooms is not well insulated and we could hear the neighbors talking like they were in the room with us. Additionally, they were early risers and had children so we were woke up every morning at the crack of dawn, we are on vacation and would have liked to get up at a time of our choosing. Furthermore the pool and jacuzzi at the lodge were closed and this was not stated when we booked the room had it been we would have made other accommodations because getting dressed up and driving all the way to the town center to use the pool and jacuzzi was to say the least not ideal, one of the main reasons we like the lodge is that it is usually quieter and the pool and jacuzzi is not usually as crowded as the one in town center and walking back up to your room after swimming is more desirable than having to change cloths get in your car and drive back to our room. Although we have been a regular at Split Rock for the last 5 years after this stay and the previous one in 2022 where we booked a queen room in town center (because the Lodge was full) and when we arrived they only had a room with two single beds available after we stated that this was not the room that we paid for we were told that they were overbooked and they would send someone up to push the two single beds together needless to say it was not very comfortable. Me and my wife are considering weather or not we will continue our annual trip to Split Rock going forward.

We liked the water park being close and the location is great it is one of our favorite winter getaways we come once a year.

Stayed in February 2023

THE BEDS WERE HORRIBLE!! I FELT THE SPRINGS AND MY BACK WENT OUT.

My family and I had an awesome time. The resort was very nice and the staff was friendly.

Stayed in February 2023

on going renovations, lack of towels

location

Stayed in January 2023

Cost prohibitive pet allergy fees ($200) and requirement to be with pet at all times. Not pet friendly.

Staff service, room cleanliness, amenities - benefits outweighed costs.

Stayed in February 2023

waterpark the water was cold

everything was good

Stayed in February 2023