In one of our rooms, there were nerds in the couch and on the floor. There was not any bedding in either room for couch trundle beds.

Breakfast was ok. The facilities were clean. Staff was excellent to work with and accommodated our needs.

Stayed in March 2024

I was charged twice for my room and after reporting it over a month ago, and two phone calls still have not been reimbursed.

Stayed in August 2023

Housekeeping, especially the day of checkout. She came early about 8:30a and tried to enter my room even with the latch on. I had to get up and remind her that check out was noon. She responded by letting the doors slam on as she entered the adjacent rooms. That was not fun!

Check in team was wonderful. Shout outs to Mike and Cashmere! I arrived around midnight and Cashmere greeted me warmly and the check in process was seamless. Mike responded promptly to any of my concerns and provided sufficient remedies.

Stayed in August 2023

Pool is very small: no hot tub. Understaffed: picked room bc had sofa bed (not really sofa bed: just couch u can sleep on: no bed in it) no linens. Asked for linens and hung up on. Went down to front desk: sign says person is put helping someone: waited 10 min: saw no one. Went back to room. Called again: answered: told me I had to come down to front desk to get linens (no staff) came down 2nd time: only 1/2 linens in the bag and no pillow. I don’t know if I will stay again

Location. Close by home: power was out.

Stayed in August 2023

I was charged $100 more than the bill said. They said it was booking.com fault

Nice and clean

Stayed in July 2023

Nothing

clean and quiet.

Stayed in June 2023

No airport shuttle had to get cab

It much choice by 9 not much left

Stayed in May 2023

my window was rotted, and the parking lot was poorly lite and signage made it hard to find even with my gps.

very clean

Stayed in November 2022

Pull out mattress was heavily stained. no sheets pillows, blankets provided for pull out bed. Airport shuttle wasn't supposed to be requested ahead of time for return flight. when setting up shuttle to airport it was never mentioned. when I called to get something set up I was told that i couldn't because it needed to be further in advance. so we were left at the airport to fend for ourselves on how to get back to the hotel to get our car. definitely wont because to use the shuttle. Plus was also told we couldn't get a shuttle from airport due to them being understaffed. definitely should've been more communication on how the shuttle works.

Great price and location. Breakfast was ready early which was great since we were heading to an early flight. Shuttle was fast to airport, and driver was very friendly.

Stayed in November 2022

The ice machines on the 2nd and 3rd floor were no operational....no ice available at 4 in the afternoon. I also would like lids for coffee cups in room

It was typical, no complaints but nothing to write home about. The "older" lady servicing the breakfast area was very nice and pleasant.

Stayed in October 2022

Sound isolation

Stayed in September 2022

Location

Location not good- not even a sidewalk Cannot walk to any restaurant from there

Stayed in August 2022

Carpet had red stains all over.

Stayed in July 2022

the breakfast was a little underwhelming. would like more options and would like all day coffee and drinks and tea

it was fine. the beds were comfortable and the room was clean

Stayed in April 2022

front desk staff on the day we checked in was not very customer focused.

large, clean rooms

Stayed in April 2022

There were not enough towels in the barhroom

Breakfast was very good. Location was convenient.

Stayed in March 2022

The pool wasn't clean. The water was weirdly salty.

The staff was friendly. They were able to accommodate an early check-in.

Stayed in March 2022

I was overcharged and the staff didn't do anything about it. Also reserved a room with a jacuzzi and was never told that they were out of order.

The staff was friendly and helpful for the most part. I was double charged however and the front desk lady didn't seem to think of it as a big deal

Stayed in January 2022

did not offer airport shuttle on the evening we needed it. Should offer this if you advertise as an airport location hotel!

clean and comfortable beds.

Stayed in January 2022

I. Originally thoughtMore expensive that i

Close to airport,Clean, nice accommodations.

Stayed in December 2021

didn’t respond to inquiry about airport shuttle, once got there shuttle wasn’t running and didn’t tell me, asked for late check out and then they moved my stuff out of room. great property, staff not great on Customer service.

new. clean.

Stayed in November 2021

Room smelled like smoke Fridge was making a horrible racket and had to be unplugged LOUD people into the wee hours partying. Someone tried to get into my room in the middle of the night - latch was in place, thankfully. This is not something you could prevent, I know. Front did not have any water available, although staff member was kind enough to offer a free soft drink.

Staff was awesome - friendly and helpful.

Stayed in November 2021

Very quick check in and out. Rooms were comfortable but bathroom lights didnt work. Super close to airport for a 6am flight.

Stayed in October 2021

Not enough room service ie change of towels Had to get clean towels at the front desk each day

Fine

Stayed in June 2021