6680 Gateway East, El Paso, TX 79915, United States of America
#61 of 98 hotels in El Paso
Guests' ChoiceBased on 29 hotel reviews
8.0Cleanliness
8.6
Comfort
8.2
Location
9.2
Facilities
8.1
Staff
9.0
Value for money
7.6
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: July 19, 2022
Cynthia
United States of AmericaThe front desk told us the pool hours are from 8:00 - 8:00 and we saw some people swimming at around 10:00 pm... it wasn't fair because we had already showered and got ready for bed. If they are going to set hours for the pool, everyone should have to follow them.
Location was good. The breakfast was good and they had a huge variety. The room we stayed in was clean.
Stayed in July 2022
Reviewed: October 12, 2021
Arturo
United States of AmericaLots of issues with keys . Not opening room door or outside doors
Staff friendly good breakfast and dinner was served
Stayed in October 2021
Reviewed: October 10, 2021
Raul
United States of AmericaPool was closed
Stayed in October 2021
Reviewed: May 1, 2023
Leticia
United States of AmericaOur flight arrived early and our room wasn’t ready, but the receptionist upgraded our room to compensate for the wait. I liked the full size bath amenities and equipped kitchen.
Stayed in April 2023
Reviewed: January 1, 2023
Joe
United States of AmericaThe Ac was broken .very hott in the room . The breakfast was not great choice of meat . No pancakes The room wasn't ready when arrived after 8 hr drive took extra 30 minutes
Great View of room 326 lights
Stayed in December 2022
Reviewed: December 10, 2021
Brenda
United States of AmericaWe loved everything
Staff was so friendly. We loved the spacious room. Breakfast and dinner were fantastic. Free use of laundry room was a huge bonus.
Stayed in December 2021
Reviewed: October 24, 2021
Twila
United States of AmericaThey had staffing problems. One night we ran out of toilet paper, we called down to the desk and no one answered. We went down, and no one was there. Finally we took some toilet paper from the public bathroom. They say you can call for anything you need, but based on our experience that means only during the day. What if it had been something worse? I can understand if they can't find employees, but shouldn't the manager or the owner fill in the gaps? They also only clean each floor once a week which is probably due to staffing problems. I was OK with that, but they expect you to bag up your trash and take it down the hall each day. There was even a sign telling us not to put loose trash in the can, but instead to break down boxes and bag it all up. So no cleaning, bag up and haul your own trash according to their rules, and no supplies unless you are there while staff are on duty. My issue is that it felt like I was paying full price while missing services. We stayed at other suite hotels this vacation, also with staffing issues, who handled it much better. There were several little things that lowered my rating as well. The power plugs at the desk were loose so that my plugs didn't always make a connection. I had to charge stuff at the kitchen counter. The couch needed some pillows to make it more comfortable to sit on. The chair in the bedroom had its seat cushion cover coming off due to a ripped seam. The bedroom had no light tied to its switch by the door. You should have at least one light tied to that switch so people don't have to fumble in the dark looking for a lamp or light switch that works. The same was true in the living room (a switch by the door that did nothing). There were no pots and pans for cooking (So, how useful is a full kitchen if you don't have anything to cook with?) I thought a hotel would have a more reliably functional space, and more in person help and services than an airbnb of a similar price.
The executive suite was very large with a good table, couch, chairs, and desk. We could have had seats for 10 people in there and plenty of room for more. I liked the big bottles of shampoo, conditioner and bath gel in the shower (instead of little bottles that run out quickly and fall off the soap shelf). The bed was comfortable. The Breakfast was adequate with both hot and cold foods, about the middle range compared to other places we have stayed.
Stayed in October 2021
Reviewed: August 5, 2021
Ricardo
United States of AmericaI did not get the rooms requested. I asked for 2 queens beds and I got 1 king bed
Hotel was great the reservation was not completed.
Stayed in August 2021
Reviewed: June 28, 2021
Yvonne
United States of AmericaN/A
Room was exactly as we expected and needed.
Stayed in June 2021
Reviewed: July 12, 2023
Anonymous
MexicoThey siding gave us the room we reserved
The location
Stayed in July 2023
Reviewed: October 2, 2023
Anonymous
MexicoThe room wasn’t clean, we found cat toys and other objects that weren’t us. Also the cabinets were al broke and everything looked old. They didn’t clean our room even when we called to ask
The location
Stayed in October 2023
Reviewed: April 1, 2024
Anabel
MexicoThere are no comments available for this review
Stayed in March 2024
Reviewed: February 13, 2024
Cordova
United States of AmericaThere are no comments available for this review
Stayed in February 2024
Reviewed: October 22, 2021
Tammy
United States of AmericaThere are no comments available for this review
Stayed in October 2021
Reviewed: August 18, 2021
Alma
United States of AmericaThere are no comments available for this review
Stayed in August 2021
Reviewed: July 11, 2021
Shiena
United States of AmericaThere are no comments available for this review
Stayed in July 2021
Reviewed: May 20, 2021
R
United States of AmericaThere are no comments available for this review
Stayed in May 2021
Reviewed: December 16, 2023
Mona
GermanyThere are no comments available for this review
Stayed in December 2023
Reviewed: December 14, 2023
Susan
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: January 8, 2022
Twila
United States of AmericaThere are no comments available for this review
Stayed in October 2021
Reviewed: October 27, 2021
Mona
GermanyThere are no comments available for this review
Stayed in September 2021
Reviewed: September 23, 2021
Mona
GermanyThere are no comments available for this review
Stayed in September 2021
Reviewed: August 13, 2021
Rivas
United States of AmericaThere are no comments available for this review
Stayed in August 2021
Reviewed: July 25, 2021
Sharon
United States of AmericaThere are no comments available for this review
Stayed in July 2021
Showing 1 - 25
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