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  5. Reviews of Crossroads Inn - Downtown Sacramento

Reviews of Crossroads Inn - Downtown Sacramento This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

221 Jibboom Street, Downtown Sacramento, Sacramento, CA 95811, United States of America

Review Score

Based on 185 hotel reviews

3.8

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    5.0

  • Location

    5.8

  • Facilities

    4.8

  • Staff

    5.4

  • Value for money

    4.9

  • Free WiFi

    5.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 20, 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    place didn't tell me what time check out was and the housecleaning spoke about me in spanish, i didn't say anything even though i understood so i thought it was very rude of them. there was also handprints on the bedframe and there was dirt behind bathroom door that housecleaning seemed to miss from previous guests.

    it was close to the movie theaters lol

    Stayed in June 2023

  • Reviewed: May 11, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the television did not work, there were roaches

    Stayed in May 2023

  • Reviewed: April 17, 2023

    3.0
    Needs a lot to fix, nice design in the bathroom
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    old broken furniture. The room smelled of cigarette smoke, it is necessary to ventilate, otherwise it will be impossible to stay in the room. Broken door lock

    great bed, good finish in the bathroom

    Stayed in April 2023

  • Reviewed: March 26, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel not clean Too noisy

    None

    Stayed in March 2023

  • Reviewed: February 27, 2023

    5.0
    Disappointed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I booked my reservation and when I finally got to the motel from the Amtrak at 2:30am in the morning we still had to check out at 11 am that's unfair because we paid full price

    Check in was fast and easy

    Stayed in February 2023

  • Reviewed: February 15, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hair tie on the doorknob dirty floor nasty moldy bathtub

    The bed

    Stayed in February 2023

  • Reviewed: January 12, 2023

    4.0
    I would not rent a room at Crossroads Inns again. Very shabby.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The desk clerk did not inform me of the WiFi password. The television reception was very poor. There was more snow on the TV screen than in the Sierra Nevada mountains. The plastic flooring was chipped. The bathroom door had been smashed in and poorly repaired. The grey wall color and black door colors were depressing. Whoever repainted the rooms did not know about masking tape. The smoke detector was missing. The drain stopper in the sink was missing. The arms on the one chair was repaired with duct tape. No drinking cups were provided. The maximum temperature of the shower was tepid.

    The bed was comfortable. The room heater properly.

    Stayed in January 2023

  • Reviewed: December 26, 2022

    3.0
    Never again
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    dirty rooms, the entire night drug deals going on on the parking area

    close to the freeway

    Stayed in December 2022

  • Reviewed: December 24, 2022

    5.0
    Fair. Won't do it again at this location. Never!
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They had nothing like breakfast. It is all a lie to get people sign up with them. The staff was rude and confrontational when I asked about how to get the heating on due to the broken buttons. Shower head was so bad. Toilet seat was not clean. Not worth the money.

    Nothing was spectacular to like.

    Stayed in December 2022

  • Reviewed: October 18, 2022

    5.0
    okay
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    bugs

    quiet

    Stayed in October 2022

  • Reviewed: October 1, 2022

    4.0
    Avoid this establishment
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price, shower, type of guests staying there, roaches in room

    Bed was cozy

    Stayed in September 2022

  • Reviewed: September 15, 2022

    5.0
    it could have been better
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the room was old, dressers broken , mirror broken,

    it was quiet

    Stayed in September 2022

  • Reviewed: September 1, 2022

    3.0
    If not for the roaches infestation it would have been a decent stay.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    It would have been a much nicer stay and I would have went to sleep in the bed even though it was a piece of crap mattress. Which wouldn't have been a very comfortable sleep on that mattress but I would have slept on it .But because of the roaches I didn't deartry to sleep in that bed because I saw 5 of the roaches on the bed.

    I did not have any breakfast. And the room was infested with roaches I saw at least 25 -30 lil babies and 20-25 bigger ones I killed 8 of them .

    Stayed in August 2022

  • Reviewed: July 31, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I think do that is a large amount of pot smoking and Harley-Davidson riding motorcycles I should be given at least one night refund. Other than that the room was clean except for the very large cockroaches

    Stayed in July 2022

  • Reviewed: July 30, 2022

    3.0
    just about passable
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    to expensive

    it was far to expensive for the type of motel/hotel was basically a bit grubby ,

    Stayed in July 2022

  • Reviewed: July 6, 2022

    3.0
    it was bareable
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    thin walls, wonky bed, blankets w stains, chipped paint and terrible lighting, but i guess its worth its price

    the service was fast and check in was easy

    Stayed in July 2022

  • Reviewed: May 2, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was not breakfast I booked the room online for $60 a night when I went to check in he changed me $80 + $40 deposit then someone up stairs stomping hard all night then 8am the construction man started working on the room next door so I could not rest he wanted me to switch rooms move all that I had in my room 8 in the morning so inconvenient I just said refund me I'll check out he didn't want to refund me for the second day wow he said he would give me credit when I come back I'll see

    The rooms where nice size check in was smooth till I see he changed me walk in price even though I check in at 11pm at night SMH wow

    Stayed in April 2022

  • Reviewed: April 21, 2022

    4.0
    Garbage
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Hold Steady the bed was making noises everything was not up to standard except I got a good price and didn't have to pay a deposit

    I really didn't like anything no chair in the room electrical outlet open didn't work but it was cheap the price was okay but that's about it

    Stayed in April 2022

  • Reviewed: April 15, 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Never received my deposit back.

    ?

    Stayed in March 2022

  • Reviewed: March 1, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Town. Yelling and screaming all night.

    Close proximity to old town.

    Stayed in February 2022

  • Reviewed: October 10, 2023

    1.0
    A step up from being homeless
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    When I checked in, the guy behind the desk tried to tell me there was a $20 cash only deposit for “room security.” When I got to the room, there were was a mystery white goop stain at the foot of the bed that hadn’t been cleaned up. The bathroom door, which looked like it had been stolen from an auction for broken front doors, looked like someone had punched a hole in it but tried to fix it with caulk and paint. There was 1 bar of soap total to share between the bathroom sink and shower. The refrigerator wobbled and had no shelves. Not an issue if you don’t plan to use it. Unfortunately, staying for 5 days meant having to store food and drinks in there. Every time I opened it, the contents would slide/roll out to the floor. The first night when I opened the door a 7-up came rolling out and exploded all over the floor. There was only 2 towels in the room, both completely non absorbent. When I talked to the front desk about it the next day to get the floor cleaned up and get a new towel, I was told someone would be up in 10-15 minutes. No one ever came and I was left with stick tacky floors and 1 towel for the entire stay. The sheets had mystery stains and burn holes. The shower water was mostly warm. Also, whatever the ad or website says, breakfast is most definitely NOT included.

    The only thing good about the property was the location being right across the street from Aftershock.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing, Booked my room in February, through Booking. Com. Called and confirmed got confirmation from Booking. Com. Got there there's no room for me, its a busy weekend, After Shock. So make this short, I left there with no room, Crossroads blames it on Booking. Com. Couldn't get through to Booking. Com. Didn't want to deal with it. So now I'm home, and won't do Crossroads, or Booking. Com ever again.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    It was close to aftershock

    Stayed in October 2023

  • Reviewed: May 25, 2023

    2.0
    bad
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    deal roaches on the floor, they have bed bugs

    the location is good, the room needed cleaning, very dirty

    Stayed in May 2023

  • Reviewed: May 21, 2023

    1.0
    Book somewhere else.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The non-smoking room smelled of cigarettes upon arrival. the safety door latch in the room was broken in half. when I requested a room change due to safety concerns, they noted that there was only one available room but I would have to pay $145 to book it. at check out time (which is before 11:00am) no one was at the desk for at least half an hour. I wouldn’t stay here again.

    Stayed in May 2023

Showing 1 - 25

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