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  5. Reviews of SureStay Hotel by Best Western Cedar Rapids

Reviews of SureStay Hotel by Best Western Cedar Rapids This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3315 Southgate Court South West, Cedar Rapids, IA 52404, United States of America

#28 of 36 hotels in Cedar Rapids

Guests' Choice

Review Score

Based on 316 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    7.7

  • Facilities

    6.8

  • Staff

    7.6

  • Value for money

    7.3

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2024

    6.0
    it was ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    space in the room

    I liked the appliances such as ironing board and iron

    Stayed in April 2024

  • Reviewed: February 24, 2024

    7.0
    Pretty good night away from home for some peace and quiet.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was down and the only ice machine I could find was on the first floor and we were on the second floor

    The staff was helpful with fixing my mistake I made with the booking and they were friendly while checking in and while checking out.

    Stayed in February 2024

  • Reviewed: October 27, 2023

    6.0
    Location was good for us but bedding should have been cleaner.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    Pull out sofa mattress was blood stained & sheets on the king bed had stains on it also....kinda gross

    Location was good

    Stayed in October 2023

  • Reviewed: October 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Hallways and stair case was dirty. Our room was a non smoking room and you could smell a hint of cigarettes on our sheets.

    Location is nice with local restaurants/ fast food

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Fireplace - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hallways dimly lit and had a musty smell… also hallway smelled of cigarette smoke. Had to ask for more Toilet paper and towels.

    Stayed in October 2023

  • Reviewed: August 18, 2023

    8.0
    Illinois meets Colorado
    • Leisure trip
    • Family with young children
    • King Room with Fireplace - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our first room, the door didn't lock...I always double check before leaving a hotel room that the door locked ok & ours didn't for whatever reason. Talked to the 2 women at the desk, they came & checked it all out, reset our keys & nothing changed. They did however move us to another room right away & it was a bigger room. So what could have been a disaster, they made it a smooth & quick fix!

    Great staff, clean room & a great feel!

    Stayed in August 2023

  • Reviewed: August 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Showed as a 3 star hotel online but was closer to 1 star. Was very disappointed.

    Availability

    Stayed in August 2023

  • Reviewed: July 20, 2023

    7.0
    Okay for the price
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was the same stuff each day. Gravy was ice cold 2/3 days.

    Seemed okay. Not great but not horrible. Room was comfy and clean.

    Stayed in July 2023

  • Reviewed: July 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Fireplace - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The room is a bit old but it's being cleaned everyday

    Location, it's closer to restaurants. Wifi is good. The staff are friendly.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    Nice and easy
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Small pool. Minimal breakfast

    Clean and quiet

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    Clean place with decent staff
    • Leisure trip
    • Couple
    • King Suite with Wet Bar - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Minimal breakfast

    Great location.

    Stayed in June 2023

  • Reviewed: May 22, 2023

    8.0
    I would stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Walls are thin; I could hear the noisy kids next door and their snoring sleeper.

    Decent breakfast: waffle maker, biscuits and sausage gravy, yogurt, fruit, cereal, juice, coffee. Mattresses are good. Calm decor.

    Stayed in May 2023

  • Reviewed: May 11, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The people standing around outside and living out of their cars make me feel unsafe

    The lady at the front desk was pleasant and very helpful

    Stayed in March 2023

  • Reviewed: February 24, 2023

    6.0
    Good thing I got a discount ordering the room online through a third party
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was one crockpot not even halfway full of extremely watered down sausage gravy I am sure there was biscuits but I didn't see any. The juice machine was broke and there was like maybe six yogurts

    The location was pretty good. Close to highway

    Stayed in February 2023

  • Reviewed: January 3, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast

    Room

    Stayed in December 2022

  • Reviewed: December 18, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hard mattress. Dated bathroom and carpet with funny smell in room. Long check-in process. Short toilet. Loud conversations in exit door area. Garbage rattling around parking lot all night.

    Clean bedding and end of hallway. Great value!!

    Stayed in December 2022

  • Reviewed: December 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Wet Bar - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was very poor.

    Stayed in December 2022

  • Reviewed: November 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was closed, but the stay was comfortable.

    Stayed in November 2022

  • Reviewed: November 14, 2022

    6.0
    Very average but reasonable price.
    • Leisure trip
    • Couple
    • Queen Room with Bathtub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Took a long time to check in. No towels in room only hand towels.

    Location

    Stayed in November 2022

  • Reviewed: November 6, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Two times now I've had not had a clean toilet. The dust has turned into grime on the light above the Desk and the big Mirror. Last stay the room did not have a microwave. When I called front desk they told me to talk to manager in the am. Instead of bringing me one it would also be nice if eggs and bacon were served instead of all carbohydrate.

    The location is great

    Stayed in November 2022

  • Reviewed: October 18, 2022

    7.0
    Overall pretty nice place.
    • Leisure trip
    • Group
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 3 nights

    Breakfast was ok but no eggs or meat. There was a problem with room 206 the toilet wasn't bolted securely to the floor. And there wasn't as far as we knew a way to take a bath instead of a shower. Also, the heater cover fell off when I tried to push a button to start it and smelled for a few seconds due to non-use I guess. Otherwise real comfortable and has a nice king bed for a cheap price. asked for towels and gave them, security was right. Some staff were pleasant some were a little annoyed but overall had a good stay.

    Stayed in October 2022

  • Reviewed: October 5, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast selection was very limited.

    Clean, comfortable, appealing.

    Stayed in October 2022

  • Reviewed: October 3, 2022

    6.0
    Breakfast not available
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like it that I was denied breakfast by a stuff member (Robert) who worked in the morning. Breakfast end at 9:30am on weekends. I was in the lounge around 9:08am I ask Robert to refill the pancake 🥞 and first said breakfast time has ended and that it ends at 9AM, When he was trying to show me the time schedule for breakfast we both saw that it ends at 9:30am. I pointed out to him then he just said he is out of the pancake and he cannot refill. I did not care about this but when the cleaner came they took my body scrubbing glove and dispose of it. I only realized this when I wanted to take my shower.

    I loved it that there was no smell of cigarette in the facility.

    Stayed in October 2022

  • Reviewed: September 19, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room with Bathtub - Disability Access
    • Stayed 2 nights

    the breakfast

    breakfast was not the best, not much variety and were running low on all items.

    Stayed in September 2022

Showing 1 - 25

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