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  5. Reviews of Holiday Inn Express & Suites Tacoma, an IHG Hotel

Reviews of Holiday Inn Express & Suites Tacoma, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8601 South Hosmer Street, Tacoma, WA 98444, United States of America

#16 of 36 hotels in Tacoma

Guests' Choice

Review Score

Based on 211 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    7.3

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.8

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 4, 2024

    8.0
    Great value!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Later breakfast shift diners so some items were out and not replenished.

    Location and friendliness . Problem with plumbing but the staff went above and beyond to make it right!

    Stayed in June 2024

  • Reviewed: May 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I prefer a layout with the vanity separate from the toilet/shower.

    Clean, attractive, comfortable bed, many breakfast options.

    Stayed in May 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Great breakfast

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Overall good eperience except a noisy sleepless nights
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    This is a family hotel which means the hotel is filled up with young families with toddlers and pre-teenagers. They are extrememly noisy and vociferous all throughout my 3 nights stay. Even the whole night I heard them stomping on the floor and making high decible noise. I complained twice to the front desk, however that did not work well. So we could not sleep well during all the 3 nights. Pretty bad experience. Hotel management must address this problem for not loosing quiet families and senior citizens as repeat customers.

    Free Breakfast was GREAT.. Love it. Room was standard, clean and beds were comfortable. Parking is free, this is great. Restaurants and Gas stations are nearby.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Neighborhood was a little rough. We made sure we didn't leave anything inside our cars in the parking lot and locked our doors

    I was pleasantly surprised with the breakfast they offered. I figured it would be bagels and cereal but there were so many options of hot and cold food. Staff was friendly and helpful.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 5 nights

    location

    Stayed in March 2024

  • Reviewed: December 25, 2023

    8.0
    Nice and relaxing
    • Leisure trip
    • Solo traveler
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 5 nights
    • Submitted from a mobile device

    Toilet kept making noises every hour, very disturbing

    Comfy room

    Stayed in November 2023

  • Reviewed: November 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Most of the staff was friendly and helpful. I was able to get accommodated for my request. I appreciate the level of safety with the entrance being locked 24/7.

    Stayed in November 2023

  • Reviewed: November 17, 2023

    9.0
    Our stay was ok and the kids love it.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There’s a guy in the hot tub that stays too long for more than an hour and as if watching and recording my girls in the other pool.

    Comfy room except for the bathroom if there’s no exhaust fan. The breakfast was superb. Swimming pools good for the kids.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The area around the hotel was a little rough, but we didn't have any problems.

    Breakfast was the best! The pool and hot tub were great! And the beds/pillows were very comfortable!

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Kind of spartan decorations. Felt sterile

    Clean, and close to the freeway

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    We had a good stay and are prepared to stay there again when next we are in Tacoma.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 4 nights

    There was nothing much to complain of. Our room was a little musty on the first day and when I reported it to the cleaner she addressed the matter by turning on the air conditioner/heater in room as we really didn't understand how to turn it on. Because our room was ay the end of the corridor on the 3rd floor, the WiFi signal was a bit weak in our room but otherwise it was good in the corridor and lobby area.

    The room was spacious and nicely laid out, good lighting and a comfortable king size bed. Breakfast exceeded my expectations and was very good. The staff members were courteous and worked efficiently and our room was cleaned everyday, which we were grateful for.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    7.0
    I'd return but maybe next time I would try the Holiday Inn across the street.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Carpet, I rpefer wood like or ceramic floor tiles as dirt can't hide in carpet and they are both better for my allergies. The work out center is very small.

    Beds were very comfortable

    Stayed in October 2023

  • Reviewed: September 26, 2023

    8.0
    Over all a nice stay and will come back again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Would have loved for the entrance to the parking lot be open in the evening away from the traffic light.

    Staff is very friendly, great customer service. Room was very comfortable and enjoyed breakfast. Nice stay!

    Stayed in September 2023

  • Reviewed: August 31, 2023

    8.0
    Pleasent
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Needed breakfast potatoes. Otherwise good.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    breakfast

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Very nice place to stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pleasant location, nice rooms, great pool

    Stayed in August 2023

  • Reviewed: August 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    the breakfast

    costumer service. clean

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    Overall a very enjoyable stay.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 6 nights
    • Submitted from a mobile device

    They did not explain to us if we wanted the room cleaned we needed to tell them every day. Caused some confusion.

    Very clean Convenient breakfast

    Stayed in July 2023

  • Reviewed: June 24, 2023

    7.0
    Good
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Street noise was loud!

    Bed was comfortable.

    Stayed in June 2023

  • Reviewed: June 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Small breakfast room

    Stayed in June 2023

  • Reviewed: June 15, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Wifi very spotty. Noise from street very loud.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    Excellent value for money considering the services provided at the hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The fire alarm or it was something else (nobody understand this) went off several times in the middle of the night, with intervals of 10 minutes. The sound was very alarming and we were initially scared because we didn't know what was happening. Everyone had to evacuate the building and gather in the lobby multiple times. It was a terrible experience.

    We stayed at the hotel for several days. The room was clean and housekeeping provided fresh towels each day. We had a decent breakfast with a good variety including oatmeal, omelettes, sausages, coffee, and more. The selection was actually quite large and the food was fresh and of good quality. The staff at the front desk were also very responsive.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    8.0
    Good!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price didn't match the quoted price.

    Breakfast was good. Room was comfortable.

    Stayed in May 2023

Showing 1 - 25

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