Street noise, half mirror in bathroom, no room service

I got the whirlpool king suite and it was great. I live in the city and just wanted a quick quiet day away for my birthday. The room was big and spacious. The bed was to die for it was literally so comfortable I never wanted to get out. The tub was great. Great water pressure. Long enough for me to stretch out and deep. There was a hair in the tub when I first got there which kinda grossed me out but assuming it had been awhile since the tub was used and it wasn't much so I just wiped the tub down myself and enjoyed. Pretty bathroom. I didn't like the small mirror in the bathroom but there is a full size mirror in the room. The windows are dirty and cloudy but I didn't have a great view anyway so I just kept them closed. The hotel itself is quiet but I got woken up several times from the outside street noise and construction. Wish they had room service. It was nice I could request my car by text. The staff was very nice. Definitely coming back.

Stayed in April 2024

Booking errors with booking .com had to be sorted out initially and at the end; was not on hotel radar after booking and pricing was off Room etc a bit dated but very large, nice. Noise! Asked for no lockoff!!! ……. Naturally got one with loud blabber mouth behind lockoff door!! Recorded it/her thru my room! Housekeeping heard her loud too; but not half the night like I did! I had to bundle my ears with pillows so I could try to sleep! Ridiculous! She checked out next day but some blabbermouth was there for a while; weird but seemingly not all day. Told desk don’t put anyone there and I think they complied. Meaning: why lockoffs, noise? That for you? People very nice, downstairs bar good. Do not get a room w lockoff if you want silence!

Front desk, asst managers were great as was Nicole of housekeeping!

Stayed in March 2024

The room was noisy, we could hear everything from the street. It was also smaller than expected, we were only given 2 bottles of water which were $2 each and barely any coffee supplies for the keurig in the room.

We enjoyed the tub, the restaurant down stairs and the overall look to the hotel.

Stayed in February 2024

Wish parking were attached. Also, we were on the 7th floor and it was really stuffy up there, despite adjusting the HVAC.

It was fine. The bathroom was a little dusty and dirty and some of the soaps were empty. Good shower pressure though.

Stayed in December 2023

Make sure bathrooms is clean. The services of front door valet was poor when we first came. When I met Tod he took very good care of me later that night. I really adore Tod he should be a manager. He went above and beyond.

I did not eat breakfast at the location. The location was great, other activities and business was very close

Stayed in December 2023

Customer service. I Requested room service and towels were thrown on Table. Dirty towels and trash remained in room. Another room in our group did not get towels but trash was emptied. Cleaning bathroom and making beds was NOT done in either room.

Location

Stayed in October 2023

don’t think the air in our room worked. tub filled up with water when using the shower.

overall it was a pretty nice stay. I have stayed here before and would stay again.

Stayed in July 2023

It was under construction at the time

The room was huge and very modern

Stayed in April 2023

Conversation and walking noise from other rooms bled through into our room. The room could have been quieter from outside noise.

The location is great. The classic architecture of the hotel is wonderful. Room and bed were very comfortable overall. Amenities overall were great.

Stayed in June 2023

Very plain. I don’t like the new decor. They have tried to modernize an old, elegant hotel. The rooms are the same as a motor lodge

Location

Stayed in June 2023

Not many dislikes. The valet service was kind of weird. They were there and working between two hotels, not knowing which hotel the valet person truly works for.9

Our assigned room was huge, well lit and clean. The hotel offered room service which came in handy on a super rainy evening. The attendants were receptive and helpful.

Stayed in June 2023

Cable on the tv is dated. Smart tv would have been nice. That is the only thing I did not like and even this did not bother me all that much.

Mostly everything. We only stayed for one night but it was a very nice hotel. Would could back for sure. Bed was comfortable, staff were nice and very helpful and restroom was nice.

Stayed in June 2023

The bed was very uncomfortable. The shower was filthy. Overall cleanliness was poor.

The proximity to the ballpark

Stayed in June 2023

Did not text me or call me when my room was ready. (Left bags behind)

Stayed in March 2023

Well… it appeared that maybe the hotel was understaffed. Our room was never refreshed with towels or cleaned. We made our own bed and that is fine, but we had to call for towels at least 5 times. Eventually they were brought up, but we began to feel like we were bothering the staff because we needed clean towels. We didn’t even ask about bed linens. We felt if it took that much to refresh towels, who knows when we would get new sheets. All and all it was good, but the house keeping was lack luster.

The location is amazing. You are in the heart of everything. The architecture of the building is great and the history is so rich. On a good day you could just walk everywhere. Also… the shower!!! While they probably should look into keeping water from getting outside the stall. The over head and body shot shower heads…. It was awesome.

Stayed in February 2023

The bathroom walls could have been cleaners

Stayed in February 2023

No room service, short on staff, late with food at bar

The jacuzzi and the balcony

Stayed in February 2023

They held an extra 150 on my card after 198 being paid and did not get it released to me yet

Stayed in December 2022

Due to the structure of the building, you can hear all the dialogues of people standing at the reception. This is extremely annoying especially when you have to get up very early!

Impressive building, very clean and comfortable.

Stayed in December 2022

We were given a room on the inside whit a balcony facing the lobby which was a little disappointing.

Excellent service. Staff was very kinda.

Stayed in November 2022

Felt like there was no privacy, you could hear people talking down the hallway because of the gap under the door. Also could hear people in the room next to you like they were in the room with you. I had a king room but there was barely any space in the room which is unfortunate for the cost.

Bed was comfortable, the amenities are nice, and the coffee shop is great!

Stayed in November 2022

There was only carpet under the bed and the flooring was terribly scarred with black marks that made it look dirty. The showers were hard to work as the shower nozzle and the tub faucet worked at the same time. The bathroom door had louvers which made it very loud in the room when the shower was on.

The room was large, The room was clean. Front desk personnel were pleasant.

Stayed in October 2022

The air conditioning in the room made a fair amount of noise - kicking on and then off through the night. Other than that, the room was good!

Stayed in October 2022

i choose this hotel because it looked cool via the pictures. But our room was clean but not shinny clean. It also felt old and out of date. The bathroom was clean but still looked gross. Fixtures were stained and old looking. I expected more for the price. I could have stayed elsewhere cheaper and it would have been cleaner and shiny.

The staff was amazing snd so kind.

Stayed in October 2022