The jacuzzi wasn’t functional. The water stopper didn’t work and we couldn’t use the jacuzzi for this reason.

It is located in a good location near by to the Big Bear lake and convenient to reach to eateries. The property was clean with basic facilities taken care of.

Stayed in April 2024

The internet signal wasn’t that great and Netflix kept freezing up.

It looks just like the picture!

Stayed in March 2024

The spa was a spa tub in the room, not outside where I would have preferred.

Clean and spacious

Stayed in March 2024

Bathroom could be warmer

We love the location & jetted tub in room

Stayed in March 2024

Only issue is the motion sensor lights out front were really bright in the room. Had to put a towel over them to sleep

Great location and room

Stayed in March 2024

The spa tub was dirty and my girlfriend did not like that at all since that was the main reason we got the room in the first place.

The room was cozy and warm the minute we entered, which was great because it was freezing outside.

Stayed in February 2024

didn’t expect it to be infront of a fire department

Cozy and comfortable

Stayed in January 2024

Alot of road noise

Clean and comfortable

Stayed in January 2024

The room was a little hard to find. It was tucked away on the Main Street right beside another hotel. The only instruction we got was oh it’s on the other side of that building. Which was true, but they never mentioned it was off the Main Street. Read your email because you have to check in at the main office and then they tell you where the room is. The bed was not comfortable. The bed was so so soft, too soft I can’t imagine sleeping on it for more than 2 nights. The spa was not cleaned very well at all. We had to clean it ourselves before using it. It had dirt and some leftover hair.

The room was very very nice and clean (except the spa tub) the room was big, they had a fire stick TV connected so we could stream almost anything when it came time to wind down. Fireplace and a heater in the room. Microwave and a small single stove to cook up a little something if you wanted. They also had plates and silverware which came in handy. They also had a small lounge chair in the room along with a table with a rolling chair. For the price you could not beat what you got with this room and the space is very big compared to others at this price. And of course the spa tub.

Stayed in January 2024

When will I get my $100 deposit back

Stayed in November 2023

Hard to find. Property Sign was not visible in the dark.

Location

Stayed in October 2023

There was dust in all corners, really bad hard water stains on the shower head, the linens on the bed had a couple of small holes, the tub had loose jets and a deep clean around the drain would’ve been helpful. The bathroom area did not have mats and the floor was a very cold concrete-ish surface.

I needed something with availability for a last minute stop that was conveniently located and this checked the boxes. Overall, it did look like the pictures, but it was way less appealing in real life. On a scale from 1-5, I would put it at a 3.5 for the facilities, but it would be brought up to 4 because the communication from the staff member I dealt with, Sam, was very good.

Stayed in October 2023

Tub was very dirty.

Bed was super comfortable

Stayed in September 2023

A bit noisy from the road, hot tub only partially functional

Very nice room, tidy and cozy

Stayed in September 2023

It is on the main room with no views from the two lower cabins. However we could not hear anything at night when we were in the room.

The room was a really good size and the bed was really comfortable. The room was very clean with an abundance of towels to go with the spa in the room .I liked that there was a fire place ( Gas? the pretty type behind glass so no effort needed but gives a romantic vibe & good heat). Netflix was available for free. Parking straight out the front. Looks just like the pictures and would be stunning in winter.

Stayed in September 2023

Minor: the tub needs some maintenance. Nothing critical but that would elevate the experience. The street is noisy and the room is NOT soundproof, you can hear people in the other rooms as well as cars. I still think these are minor things given the price and the rest of the experience.

Affordable spa suite in a weekend. You cannot beat that. Very comfortable bed, good parking, good communication with staff. Did I mention the private large jetted tub? Everything was clean. It really hit the spot.

Stayed in September 2023

Needs little jacuzzi maintenance

Compared to other hotels in big bear, I will give this one a 9

Stayed in August 2023

Had a spa tub in the living area which needed to be cleaned better. There were black ants everywhere including on bed

Bed was very comfortable. Nice amenities

Stayed in August 2023

Mineral sedimenr in tub pipes or in water supply

Large modern room, comfy bed, jacuzzi

Stayed in August 2023

You can hear everything from the room above.

Very clean and well kept.

Stayed in August 2023

Clean tastefully furnished. Excellent location. Check in was smooth. Just what I needed for a weekend getaway. Thank you!

Stayed in July 2023

This is merely subjective but parking was tight for my assigned parking space due to the size of my truck. Window blinds need some attention as some are broken. Lastly, I thought the TV remote was broken or batteries were dead but discovered you must download the FireTV remote app to your smartphone in order to navigate through the FireTV apps - I learned of this after contacting the office as there was no notice advising to do so.

Booked this location for a last minute gateway with a great rate. Nice room with comfortable bed & pillows. Friendly staff; Always were available even by text. FireTV with streaming apps available. Close to the Village, the Lake, and other local favorites. Express checkout was convenient. Definitely would recommend to others.

Stayed in July 2023

Too many scuff marks on the floor and counters

Private parking very convenient

Stayed in July 2023

the lack of shower's things ( like .. shower gel and shampoo, conditioner)

everything was great , especially spa in the room

Stayed in July 2023