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  5. Reviews of Central Hotel, Ascend Hotel Collection

Reviews of Central Hotel, Ascend Hotel Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

101 East Main Street, Sevierville, TN 37862, United States of America

#9 of 253 hotels in Sevierville

Guests' Choice

Review Score

Based on 241 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    9.2

  • Staff

    9.2

  • Value for money

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 11, 2024

    10
    All and all just amazing
    • Leisure trip
    • Couple
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    that we weren’t able to visit the sky bar…it was our fault we were always late

    It was all amazing!! The staff was great, they made sure we had everything we needed when we needed it! We will 100% be staying here everytime we need a place to stay when we come to Pigeon Forge/Gatlinburg!!

    Stayed in June 2024

  • Reviewed: June 5, 2024

    10
    Perfect stay, will be back
    • Leisure trip
    • Solo traveler
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Not the properties fault but loud noise from neighbors while trying to sleep. But besides that it was perfect

    Loved the atmosphere and the building was absolutely beautiful, I like that it was downtown and close to a lot of things.

    Stayed in June 2024

  • Reviewed: May 25, 2024

    9.0
    Easy to find, plenty of space
    • Leisure trip
    • Group
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 5 nights

    Bedroom with two twin beds was smaller than expected but worked after switching orientation of trundle pull out.

    Plenary of room for all. Loved having washer and dryer after hiking all day. Kitchen was a bonus as well.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Overall, the stay was good, but wish there was more to the third bedroom instead of just a bed.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The layout of the primary bedroom’s bathroom. The toilet’s positioning was too close to the wall in front of it did not allow for any one over 5 foot without their knees hitting the wall. No on the third bedroom that was right off the kitchen also in the third bedroom there was just a nightstand, dresser or TV. Trash compactor did not work.

    Beautiful setting

    Stayed in May 2024

  • Reviewed: May 13, 2024

    10
    Elegant and charming!
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    This hotel was absolutely perfect for a Mother’s Day weekend! The view from our room was beautiful and the rooms were decorated so elegant. Loved this hotel and will return again!

    Stayed in May 2024

  • Reviewed: April 22, 2024

    8.0
    If you want a clean, comfortable, and beautiful place to stay then this is it.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The parking. The staff didn’t clarify where to park when all the parking was taken. Also, don’t walk through the front doors with your luggage bc you actually enter with your belongings through the back side.

    Loved how clean and roomie it was. Loved have two bathrooms. Kitchen was stocked but not like a condo.

    Stayed in March 2024

  • Reviewed: April 13, 2024

    10
    Very Pleased!!! Beautiful Apartment!!!
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We loved everything about this stay!

    The room was fabulous and very clean! We loved all the windows and space! It was so comfortable and felt like home. The staff was fabulous and helpful! Definitely will stay again!

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Wonderful! I would highly recommend.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights

    When we got there one of the bedroom linens had not been changed. However, they changed it the following day for us.

    The hotel was wonderful. It looked like it was newly remodeled into condos. We had tons of room. Everything was great!

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Hotel Exceeds Expectations
    • Leisure trip
    • Couple
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights

    Nothing negative to add.

    The hotel was above and beyond what we expected or needed. Great place, excellent location, quiet and conveniently located near the areas attractions, yet comfortably tucked away from the crowds and traffic. The hotel was very clean, our room was well kept and the hotel staff was wonderful. Highly recommend, and will stay again.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Lots of road traffic from the windows and doors. Lots of sirens and people outside noise

    Excellent hotel. Rooms were clean and beautiful.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Didn’t enjoy rain shower head. Door to master bedroom swings wrong way. And covers bathroom door. Only one small sofa in living space. Not enough for the 3 bedroom condo.

    Cleanliness exceptional. Spacious.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking was limited

    Location

    Stayed in March 2024

  • Reviewed: February 26, 2024

    10
    Awesome stay & already booked to come back.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    Noise.

    Perfect location & great parking.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Great vacation in the books!
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I loved everything no complaints

    Very clean , felt like home away from home. Great staff , Jerry the maintenance guy help jump my rental car off , he was a blessing . Gina with house keeping was also so friendly

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Loved the cozy hotel with a huge luxurious suite!
    • Leisure trip
    • Couple
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights

    Ok, just small things, but the showers were severely lacking in water pressure and the rainfall shower overhead was cool until you tried to use it. Parking was limited and filled by non-hotel parking. The tv in the living room/den was very small for the location. It looked like a 40", but should have been at least a 55". The furniture in the den was not very comfortable. Couch and chair were hard. I know it sounds like a lot of negatives, but these were literally the only things not perfect, and they were still pretty good.

    Great building with lots of character and history. Loved the small number of rooms in the hotel. The suite was amazing, undersold in the pictures. This place was bigger than our first house and even nicer than our current house! The full kitchen was amazing. Having two showers was a huge bonus. The bedrooms alone were as big as many hotel rooms. It was quiet. We couldn't hear neighbors, and even the road noise was not bad.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Relaxing weekend
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything! The room was amazing and clean!!!! The location was great, the environment & staff was great! My family & I enjoyed a relaxing weekend!

    Stayed in February 2024

  • Reviewed: January 4, 2024

    10
    We totally enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I think it would have been nice to have more towels and washcloths in the rooms. Cleaning service comes around only once a week.

    We loved the coziness of the room and the hotel

    Stayed in January 2024

  • Reviewed: December 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The "rain" style shower head. This was strictly preference I didn't like them.

    The suites lay out and how much room we had.

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    I hate that I wasn’t able to stay at the place more because of going out to the towns and doing stuff but it was a great
    • Leisure trip
    • Couple
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It was very convenient.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    8.0
    Although there were some minor inconveniences, we enjoyed our stay. I would stay here again if I was in the area.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Tv in the living area was very small. Couch was also small and very uncomfortable. Attempted to sleep on the pull out but it was honestly unusable. Thin walls with no sound proofing so you can hear conversations downstairs and in the halls. Parking spots were too small for large vehicles. Lastly, as someone who wasn’t blessed with height, trying to use the master bathroom sink was difficult and although nice, shower heads were way too high.

    Apartment is spacious and had an awesome bank vault door inside. Size of kitchen, rooms, closets and bathrooms was also great. Nice to have a restaurant, coffee shop and lounge located within the building. Perfect location!!!

    Stayed in November 2023

  • Reviewed: November 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The showers and position of the toilet in the master bathroom.

    Location

    Stayed in November 2023

  • Reviewed: October 30, 2023

    9.0
    Nice place
    • Leisure trip
    • Couple
    • Efficiency Suite with One Queen Bed and Two Single Beds - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everyone left by 7pm so if you needed anything, you were out of luck. The door was annoying. When you came in or tried to leave the deadbolt would open and door wouldn’t close. We requested extra coffee before we got there but only got 2 and stayed there 3 nights (4 days).

    It was nice and close to everything you wanted to do.

    Stayed in October 2023

  • Reviewed: September 23, 2023

    10
    Great Hotel!
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Queen Beds and Two Single Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Staff was friendly and went above and beyond! We had an issue with the hot water, and we were taken care of and accommodations made to make sure we were comfortable. The location is perfect, and we enjoyed walking around Sevierville.

    Stayed in September 2023

  • Reviewed: September 14, 2023

    9.0
    Great common area!
    • Leisure trip
    • Travelers with friends
    • Efficiency Suite with One Queen Bed and Two Single Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom was small and needed place to put stuff like towel hooks. Same for bedroom need place for stuff

    Clean, convenient, beautiful view of the sky’s

    Stayed in September 2023

Showing 1 - 25

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