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  5. Reviews of TownePlace Suites by Marriott Boston Logan Airport/Chelsea

Reviews of TownePlace Suites by Marriott Boston Logan Airport/Chelsea This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

30 Eastern Avenue, Chelsea, MA 02150, United States of America

#3 of 6 hotels in Chelsea

Guests' Choice

Review Score

Based on 420 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.2

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 2, 2024

    9.0
    Wonderful
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Airport shuttle available, decent breakfast available, large clean bathroom, comfÿ bed.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Would definitely book again because of the convenience to the airport
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was definitely not what I expected. I was disappointed with that.

    rooms were very clean and comfortable in the staff was exceptional

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Layover between flights
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Booking.com and the hotel website need to have a statement telling customers that they must ring the hotel for the free airport shuttle to the hotel.

    Staff were helpful. Breakfast good. Location ideal for a stay over between flights.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    100% Recommended stay!
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Nothing

    Everything was great

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Just as close as the more expensive airport hotel
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Faucet in bathroom dripped. Toilet paper holder broken away from wall on one side. Other guests extremely loud for 1/2 hour around 6 am. I was getting ready to leave so it wasn't as bad for me as it probably was for others trying to sleep.

    Love the location and the staff. The shuttle driver was particularly helpful.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    7.0
    Overall it was decent for the price
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was closed for “maintenance” all three days and that is the biggest reason that I chose that location in the first place.

    It was comfortable

    Stayed in March 2024

  • Reviewed: March 2, 2024

    9.0
    The lady working the desk when we checked in was the most wonderful, helpful person. The men who drive the shuttle were
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No options for dinner. Had to get DoorDash. The room was cramped with the pullout couch. The pool was closed.

    The property was very clean and updated. The staff were the most helpful and the friendliest people.

    Stayed in March 2024

  • Reviewed: February 9, 2024

    9.0
    Good value and wonderful Airport shuttle!
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night

    Lack of closet, iron and ironing board. Noisy feel of area. Breakfast buffet did not overwhelm me and the coffee tasted weak.

    Close to airport as I needed. Very clean and safe hotel. Loved the size of shower and bed quality. Nice kitchen area and TV + wifi worked well. Hotel provided ear plugs and white noise machine. I like that I could open the windows for fresh air.

    Stayed in February 2024

  • Reviewed: January 15, 2024

    8.0
    OH WELL
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was horrible and the guy that drove us to the airport broke 2 of my suitcases right before my flight by slamming them on the ground as he took them off the van , then he picked up the wheesl and hands them to me and says OHH WELL. I called the front desk, and the manager only took $25 off my bill, but 2 broken suitcases cost me $150 to replace.

    I loked that it was clean and the staff in the front desk were super nice.

    Stayed in December 2023

  • Reviewed: January 11, 2024

    9.0
    Convenient comfortable stay near the airport with a good breakfast
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant area at a bit of a distance, and not a nice walk…especially in the rain….needed a car. Paid parking if overnight. We ju dropped the car off at the airport and took the shuttle back after dinner.

    EZ access to the airport. Decent food about a mile away. Comfortable room. Better than average hotel breakfast.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    All was great

    Location and breakfast

    Stayed in December 2023

  • Reviewed: November 15, 2023

    7.0
    Good stay.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Coordinating the shuttle ride from the airport to the hotel was difficult.

    Check in at the front desk was very good, we were greeted nicely after our long trip. The room was clean and comfortable.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    the hotel was great but not honoring the confirmed price was not good
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night

    They charged me 340.00 when my confirmed reservation through booking.com was for 211.11. Ive written to them and you regarding a refund of 128.89

    liked the hotel

    Stayed in November 2023

  • Reviewed: October 17, 2023

    8.0
    Priced right and comfortable
    • Leisure trip
    • Travelers with friends
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Location

    Price and cleanliness

    Stayed in October 2023

  • Reviewed: October 7, 2023

    7.0
    Nothing much to complain and nothing to praise
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing close around, no restaurant, no grocery stores. close to airport but still wait at airport about 30min to be pick up at 11:20pm. The most plain breakfast we had during the whole US trip comparing with the similar or cheaper price hotels.

    Close to silver line, take time to city but still convenient to move around

    Stayed in October 2023

  • Reviewed: October 7, 2023

    7.0
    For $300 a night I don’t want any issues
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee ran out, bathroom sink drainage very poor

    Quiet, decent breakfast

    Stayed in October 2023

  • Reviewed: October 5, 2023

    8.0
    Perfect place to catch an early flight
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    It is loud from outside noises. On a busy corner, with a heavily traveled bridge across the street.

    Location is good if you are needing to be close to the airport.

    Stayed in October 2023

  • Reviewed: September 29, 2023

    9.0
    Wonderful
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Receptionist who didnt appear friendly - was looking annoyed being asked questions and appeared to be in a bad mood. No or less opportunity to hang stuff - hanging hooks or towel rail needed.

    We had a very good stay. The room was nice and the best was comfortable.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    9.0
    I'll be back!
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 3 nights

    Cleanliness, Size, comfortable bed

    Room

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The sound insulation was terrible, our windows faced the road and we could hear everything, we didn’t sleep all night and woke up tired. Also, the space for a third adult was small and would have been more suitable for a child.

    Location

    Stayed in September 2023

  • Reviewed: September 6, 2023

    7.0
    Breakfast was understaffed, no coffee, or anyone paying attention to things that needed refilling.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and nicely organized

    Stayed in September 2023

  • Reviewed: August 20, 2023

    9.0
    Great experience without any issues.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    I would like a little more options in breakfast

    Very clean and great customer service

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Very convenient stay near the airport…Includes shuttle:)
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night

    The sofa beds are not made up for a third person….we had to make it up ourselves. The bed itself slanted so my sister rolled to the edge a lot during the night. We also had to ask for additional towels…we had booked the room for three, but since we had to change several times, I understand that there were not enough towels in the room we ended up with. The air handling system is problematic. It runs off and on all night, and we alternated from hot to too cold. It was set at 65 when we entered, and when we turned it down to 72, the heat came on, in August.

    The staff couldn’t have been more accommodating. Our first room was not cleaned or made up! They then assigned us to the handicapped room, where the bed is about 12” off the floor. When we requested a regular room, they were very helpful and took care of that. The rooms are very spacious and nicely furnished. The shuttle is one of the reasons we went to this hotel, and it was super.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    9.0
    Nice stay. Loved the airport shuttle, and the staff were great.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Our bathroom was not as clean as we would have liked (the shower had hair on it in several places - not ours - it skeeved me out enough I didn’t shower). But it was only unclean in the shower, the rest of the place was spotless.

    As you would expect from a Marriott hotel, it was a great stay.

    Stayed in August 2023

Showing 1 - 25

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