I was on the list for the airport shuttle for 7 am, but they canceled the shuttle at the last minute and it cost me $70 Uber to get to the airport. I have selected this hotel because of their advertisement offering “free airport shuttle”. Also, they did not state that the airport shuttle service ends at 10 pm. I had to take Uber to the hotel the night before as well. I spent over hundred dollars on Uber. If they were upfront (10 pm last run and no guarantee of shuttle service), I would have selected other hotel closer to the airport. I do not recommend this hotel if you are arriving late and/or departing early in the morning.

There was no problem with the property. I was at the hotel literally 5 hours (overnight) due to my flight disruption.

Stayed in January 2024

The freezer in the refrigerator looked like everything was melted over

The microwave, the refrigerator And the fact that you can heat up something on the stove

Stayed in December 2023

This property is connected to another hotel. The signs are misleading. There is not a proper designated check-in area. Guests like us and others were walking to the entire other hotel since they are connected without signs for check-in. It was confusing. When we finally made it to the correct desk for check in, the staff member who checked us in was rude when I asked why the signs pointed to the wrong direction for the hotels. “ because they haven’t updated them yet that’s why.” Was her response

Good room. Love that there was a dishwasher in the suite. Very small bathroom but the water was hot and it stayed a very long time in the tub.

Stayed in November 2023

The common area is just the breakfast area and looks empty at night. And the parking lot is shared and it gets full fast. Had to walk a good distance to get inside

The breakfast options were good the elevator was quick and the overall stay was nice for what we needed! Would stay again!

Stayed in October 2023

The television is too small for a suite.

Stayed in September 2023

Everything was great!

It was clean, staff were exceptionally friendly and helpful!

Stayed in June 2023

Parking lot was packed all 2 nights this is a dual property and parking is not easily accessible to the door. Both nights I had to walk 50 yards from my car to get into the property.

Breakfast was basic complimentary breakfast. All Staff were very friendly

Stayed in April 2023

I liked the location and the rooms was nice

Stayed in January 2023

I didn't like hard bed and bad pillows u try to lay on them they go flat🤷‍♀️😡 for a fancy hotel u would think better pillows and bed everything else was excellent no complaints just bring your own pillow and a topper for the bed

Great location 3 min away from grapevine mills mall, Great room,pool,breakfast, clean ,Great staff

Stayed in September 2022

They did not except cash anywhere on the property and I could not walk to any restaurants.

Very clean facilities and staff was very kind and helpful.

Stayed in July 2022

The trash cans were over flowing in the common areas. Not just a little; a lot!!!! Gross! Trash around parking lot. Not kept well. Pull out couch bed in bad shape. Not comfy. At all. Took over 5 hours to get bedding for it as it was not in the room as it said.

The breakfast was “there.” Grateful for what they had. Corona virus precautions are stupid all over this country but thanks for the efforts.

Stayed in June 2021

Price was high - the service was poor..breakfast was bad. We asked for towels ..Noone came..we had to go down to collect.. Hugely disappointed

Nothing

Stayed in March 2024

I tried contacting the hotel by message, email and phone to arrange airport shuttle pickup unsuccefully, hence I had to take an uber. I couldnt find the counter to check in in hotel easily, as they share with courtyard (next door). Once I got to them they couldnt find my booking for a while. Indications were basic, not a good customer service.

It was close to airport, bed and room was comfortable, I had shuttle bus on my way back to airport. Breakfast is fine.

Stayed in January 2024

Parking wasn’t the best. Door leading to pool courtyard wouldn’t open with rim key so we had to walk all the way around.

Close to all grapevine Christmas activities. Great breakfast.

Stayed in December 2023

Parking was very limited

Was very clean and comfortable

Stayed in October 2023

Great staff very friendly lots of space to put your belongings

Stayed in October 2023

N/A

Loved that we had access to a kitchenette with a fridge, range and microwave!

Stayed in August 2023

pool was under construction this was a real downside as the weather this week was beautiful and no windows that open or balcony in rooms.

the room was large and the staff friendly breakfast was nice. loved the fresh fruit

Stayed in October 2022

Property was exceptionally clean and staff was helpful and friendly.

Stayed in June 2022

nothing

clean and professional

Stayed in April 2022

Room was not clean Kitchen was not fully stocked for use Dirty utensils in drawer. No soap for dishwasher or sink in cooking area. Kitchen sink leaked into cabinet. Tv screen was very small. Only one kitchen towel on kitchen area that was used by maintenance to clean up standing water under sink. Left dirty towel in sink no replacement. Could not reach desk for help each of the three times I tried calling. Had to go to front desk for service. Luggage trolleys we’re in short supply. Never got one Was disappointed to be told on check in that I would have to pay a 100.00 non refundable fee for my small pet. No daily fee just the flat 100.00. Msgs hotel prior to arriving about bringing pet. Was not notified of this policy until I arrived. Would probably not stay here again.

Close to my destination. Good site for walking my dog

Stayed in July 2021

Arriving at 1230 and having to wait until 4 to check in after a 6 and half hr drive with a 2yr old and 6 month old.

Location

Stayed in June 2021

The signage at the hotel was terrible. They had combined the lobby with that of the Courtyard Hotel but this was not reflected on the signs outside. So just locating the lobby became a unnecessary hassle. The refrigerator in the room froze the drinks I'd placed in the door solid, the coffee maker didn't work & there was no working fan vent in the bathroom. This is our second bad experience at a Towne place Suites & we'll never stay at one again.

The staff was awesome, friendly & helpful.

Stayed in June 2021

It was a comedy of errors. Shonita was the only staff to check in a lot of people late. She called her manager for help but received none. She did her best and remained calm. We waited in line for up to 2 hours to check in! I'm surprised there was not a riot. Management should be ashamed!!! If I could hire Shonita I would. You should give her a big bonus for handling the situation as well as she did.

Stayed in May 2021