Would have liked bars on windows and dead bolt on door to feel a little safer.

Location. Close to my son place

Stayed in April 2024

No communicaiton on the WiFi so we needed WiFi to find a good dinner spot and find a grocery store. But WiFi password was not provided. I had to email at 730pm and hope someone replied which they did half an hour when we had already gone out to find a place for dinner

It was good accommodation, good location however no reception. It’s all done electronically to check in and check out. If no staff at front desk, perhaps they can leave more information for people staying ie: recommendations on food nearby as we got in around 730ish when it was getting dark and we were hungry however was dark and a little intimidating walking around for people never been here before. Make it a bit more personal if no staff to ask questions.

Stayed in March 2024

Cost

Location

Stayed in March 2024

A nice inn — even w/ no “inn keeper” presence. Phone communications, however, were prompt to tell us how to get in bldg door and room door. Our room (2nd fl, not facing street) was extremely quiet. Hot water/coffee plus fridge use was very nice.

Stayed in February 2024

It would have been nice to have the option of a continental breakfast.

We absolutely loved the location! Lots of great restaurants nearby and so close to everything a tourist wants to see. The hotel is beautifully kept and even though there are no staff (other than cleaning) on site, the response time for inquiries was good. We will be back.

Stayed in January 2024

There were not any employees at the hotel. Everything was handled by text and phone calls including the check-in and how to get in the front door and our room.

Location. Room clean and the size was good.

Stayed in December 2023

The new checking system is good if you don’t have an issue but we did and it could have been sorted if there was someone on site to help

Sensational location, charming property

Stayed in December 2023

Scary homeless man sleeping right in front of the front door, carpet was wet? Room a bit smelly from chemicals

Great location, nice enough room

Stayed in December 2023

Carpet needs replacing. Never having a live person to talk to was a learning curve along with the keyless entry. A bit intimidating, especially when you aren't a smart phone 'pro'.

Great location, our room was roomy with park and church views. Although there was no 'person' to chat with the communication when needed was pretty good, and we were able to store our luggage, both with our early arrival and when we checked out.

Stayed in November 2023

No one available on reception. The open key app to open the room. Room Number 1 is on the ground floor next to the road so is quite noisy with people walking past and traffic. Also did not feel secure. The flow of water in the bathroom sink was poor.

Great location near Washington square park in a cool area. Good size room and bathroom.

Stayed in November 2023

Lack of personal hospitality. The toilet didn’t flush on the last night. Didn’t know what to do.

Comfortable room Good to have coffee facilities downstairs. Did not meet a single staff member which is not very welcoming.

Stayed in October 2023

A couple things- 1.) Pictures on the site makes room appear nicer than it actually is. The room and hotel itself felt dingy and it was obvious that they don’t have it in them to fix things up to feel nice. 2.)The lack of communication via this app about the fact that I couldn’t get clean towels after 3pm. 3.) The communication with the staff via text or the app was rude when I asked why they didn’t mention that in the lengthy text message they send to this app on booking and was told “not to trust 3rd party sites for accurate information”- when that’s how this stay was booked. I could have spent the same amount of money on a quality air bnb but booked this thinking it was clean and quaint when it felt gross.

It was very clear we were paying for the location because the room itself left a lot to be desired.

Stayed in October 2023

Carpets could do with a clean and the blinds don’t work. Nothing major at all. Great little hotel.

Lovely location Easy access into the accommodation

Stayed in September 2023

The hotel is not manned. You need an active smart phone with the OpenKey App to get access to the hotel AND your room. If your mobile phone is not active/working with the number you used to book, you cannot get in. This problem occurred to several guests during our stay. There is no receptionist/concierge on site to assist or answer questions about the hotel or about local amenities

The room was a good size, clean and well appointed. The location is excellent and close to buses, cable cars, and walking distance to Fisherman’s Wharf etc.

Stayed in September 2023

Stairs, no fridge, no A/C, styling dated and dark

Convenient location, easy check-in, nicely stocked bathroom, spacious room with comfortable seating area by windows, great communication from property

Stayed in September 2023

Clean room, basic amenities

Stayed in September 2023

loved the location - so many nice bars & restaurants close by. Also a short walk to fisherman’s wharf. We found our stay very comfortable, great bed & good size room.

Stayed in August 2023

Never saw a staff person. check in code to the front door code to your room. All done on an app and by email.  confusing I didn’t like it.

Classy. Inn

Stayed in August 2023

There is no microwave.

It was in a great location and they text back very quickly for any questions/ requests.

Stayed in August 2023

Wish the shower was just a bit bigger.

Location. Cleanliness. Coffee machine in the lobby. Ease of check in and check out.

Stayed in July 2023

Check in. Didn’t get sent the verification code for our room. This was a problem for other guests we spoke to. Needed to contact the emergency assistance after getting nowhere with the customer service team. Eventually spoke to someone who instructed us to get a key from a room in the lobby area, 3 hours after check in time, no late check out offered or anything else as a way of some compensation!! No staff are ever on reception.

Great location. Lots of restaurants,bars,cafes nearby. Nice area within walking distance of pier 39 . Coits tower is around the corner. Hotel is fine, cheaper than the average, decent room.

Stayed in July 2023

No loading zone. Nowhere to park to unload luggage for check in. This was a major hassle. Hotel did not answer my email inquiry about parking options. No staff on-site so no way to drop luggage before checking in.

Great location. Room was clean and comfortable.

Stayed in July 2023

Small roomno fridge No couch Could hear the person snoring next door

Location

Stayed in June 2023

No English Breakfast teabags!

Close to some main attractions in San Francisco. Very clean hotel and room service every day with fresh towels.

Stayed in June 2023