The neighborhood surrounding is awful, drug deals and gang activity right outside the fence line, sirens all night. And the gate keycard to park your car is so fickle to use, sometimes taking 10-15 swipes to get in..

Location is very close to downtown, gated property, staff is very helpful. We were at the end of the hallway and it was very quiet in the hotel. There is a restaurant and bar that's very convenient if you don't want to drive everywhere, and breakfast was good.

Stayed in March 2024

The option to park in the gated area of the hotel was nice. We were in town for a hockey tournament so it made us feel better about anything that may have been left in the car overnight to air out.

Stayed in December 2023

Even though it was not included, at least it was made fresh.........the typical IHG breakfasts are average.....I like ordering and having someone take my order

Stayed in November 2023

Pool area was filthy no towels Allowed my husband to enter hot tub at 2am drunk I was not happy

It was nice room clean

Stayed in October 2023

Toilet plugged, happened last visit also. My rate was more than double the corporate rate of a person making a reservation while I was checking out. There rate was @108.

Stayed in September 2023

Would have liked to have a designated space available to enjoy a cigar and alcoholic beverage outside during the beautiful evenings. The only outdoor space with tables was non-smoking which I understand since it looked like it was part of outdoor dinning area.

Love the beds and pillows. Just like home. Nice to not have to bring my personal pillow to ensure I have the comfort I like.

Stayed in June 2023

The location was sketchy, witnesses a shooting from the 5th story window

Safe gated parking lot

Stayed in May 2023

The neighbor's house had dogs. and barking the night and disturbing sleep some nights. Homeless people (sad) are around the corner, but they did not bother us and are a little bit scary. And, I did not like how holding my money in the bank that I already paid. ended up I paid an overdraft fee$30×2 because didn't know that my dinner of $9 cost an overdraft charged $30.as hotel was holding $217.00 This was outrage. $25 deposit held after. I'm not disagree with it.

Close to my destination and not busy around hotel

Stayed in June 2023

The woman with long curly brown hair that checked us in was miserable and by the sound of it, she did not want to be there. Her attitude made the check in experience unwelcoming. My fiancé confronted her after she made several rude comments under her breath and answered my questions about the hotel and area like I was an idiot. Ma’am, kindly just do your job and if you hate it that much, you should quit. Our booking price included breakfast vouchers and after seeing the menu online, we were really excited to try out 8th street bistro which is connected to the hotel, but when morning came, they said the restaurant was closed and we only got the continental breakfast. Definitely not worth the price we paid. I don’t recommend you walk around anywhere in downtown Yakima. We could hear sirens all night from our room on the 5th floor. I live in downtown Seattle and I have never heard so many sirens at night.

The room was clean and had a very comfy bed. There are vending machines on every floor which made getting water and snacks super easy. The room had HBO and a lot of channels to choose from. We’d never been to Yakima so we didn’t know what to expect with the area, but it was close to the freeway and a few blocks away from downtown which we found to be the best location after doing some exploring of the little city. At night the city gets loud so not being directly downtown was great.

Stayed in June 2023

Clean large room, comfortable beds, nice view towards hills, very friendly staff. Convenient to restaurants, etc walking or with car. Also has pool, didn't have time to enjoy.

Stayed in May 2023

The front staff was rude and short when we checked in. She questioned how we got in through the back doors, when the gate to the parking lot was wide open so we drove in and parked. She informed me that we were not supposed to be able to access that if we weren’t already guests. Our keys didn’t work initially and when I took them back downstairs she didn’t say one word - she just took them, rescanned them, and then handed them back. There was a dog barking for the entire night. I am not a light sleeper - it woke me up several times throughout the night. The traffic was quite loud as well.

The property was clean and easy to find.

Stayed in May 2023

There was a super loud party in the lobby that seemed overly loud. Lots of kids running around screaming and people yelling at the basketball game on TV. Was really annoying to go down to the lobby when they were there. The kids were also coming out of the pool without toweling off and leaving water all over the floor. Would've preferred the front desk staff to maybe ask them to keep it down a bit as the lobby area is for everyone, not just the people who were there for the party.

Location was good. I definitely liked that there was gated parking because there was a bit of a rougher neighborhood on one side of the hotel. Otherwise, it's central to lots of good shops and restaurants as well as the freeway. Nice view of the mountains in the distance, too!

Stayed in May 2023

Our booking included breakfast, however, we were told at check-in that breakfast wasn’t included. Apparently, the guests were expected to ask for breakfast vouchers when they checked-in, instead of just being given those at the time of checking in. The breakfast itself was OK, but not great. The pool floor wasn’t super clean, and the pool room/facility was actually cold. The water in the pool was warm, but after getting out, the kids were extremely cold. When sitting in the pool room (without having swam) one needed a sweatshirt to stay warm! An OK experience overall, but NOT great.

The rooms were very clean and the beds were comfortable.

Stayed in March 2023

I would’ve loved if Pool was open for longer time

Location was awesome , food places at walking distance . I loved that the parking had a gate made us feel more safe leaving our car out there

Stayed in February 2023

nothing at all really

it was clean bed was comfy

Stayed in January 2023

They did not honor the price of my reservation, they overcharged me.$179.60, the original price was less

Stayed in November 2022

the breakfast Buffett

comfortable

Stayed in November 2022

manager was kinda rude

Clean and close to softball facility

Stayed in October 2022

quiet

Stayed in September 2022

no fault to facility, it was just too hot and AC could not keep up in room.

cleanliness of the room.

Stayed in July 2022

Restaurant food was excellent; gated parking very nice; hotel was quiet

Stayed in July 2022

Bathroom setup and no complimentary breakfast for the price we paid.

Clean. Staff.

Stayed in July 2022

When I checked in I wasn't given all the information about signing into the wireless, but using my card for parking. And the staff was great, so it was simply just some information that would have made a difference.

I didn't have breakfast, i did eat dinner there once and the staff was very attentive and friendly. The dinner was good and a good value

Stayed in July 2022

bed was way too high.

close to convention center.

Stayed in June 2022