Reviews of Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9 Portswood Road, Victoria & Alfred, V&A Waterfront, 8002 Cape Town, South Africa
#154 of 206 hotels in Cape Town
Guests' ChoiceReview Score
Based on 1301 hotel reviews
7.8Score breakdown
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Cleanliness
8.4
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Comfort
8.3
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Location
9.3
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Facilities
7.8
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Staff
8.7
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Value for money
7.7
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Free WiFi
8.0
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Reviewed: May 4, 2024
Julie
South Africa18 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 1 Double, Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 4 nights
- • Submitted from a mobile device
Very small bathroom
Proximity to the weather front by foot
Stayed in May 2024
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Reviewed: May 3, 2024
Helen
United Kingdom3 Reviews8.0“Good place to stay close to V&A waterfront”- • Leisure trip
- • Solo traveler
- • Guest room, 1 Double Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Lack of character in room. Could have been anywhere in the world. Also not a fan of glass walled bathrooms.
Location and history
Stayed in May 2024
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Reviewed: May 3, 2024
Olivier
Mauritius5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 2 Twin/Single Bed(s), Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 4 nights
- • Submitted from a mobile device
To much noise in the night.
Stayed in May 2024
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Reviewed: April 25, 2024
Flee
United States of America3 Reviews8.0“Comfortable rooms and conveniently located close to the V&A waterfront.”- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 1 Double, Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 3 nights
Our ground floor room was close to the main lobby - it would be noisy sometimes with people outside near the hotel entrance and lobby area
Great location. Great breakfast.
Stayed in March 2024
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Reviewed: April 25, 2024
Malan
South Africa48 Reviews9.0“The location, staff, and facilities make the Breakwater an ideal stay.”- • Leisure trip
- • Group
- • 2 Bedroom, Bedroom 1: 2 Twin/Single Bed(s), Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 4 nights
Part of this was my fault, but at check-in it would be helpful for the front desk staff to ask if it is a group vs individuals registering. I should have directly told members of my delegation to WAIT before trying to check in (but we arrived late, and folks were tired). The logistics of check in lasted way too long and could have been simplified had I spoken to the manager first.
The location, price, facilities and genuinely attentive staff make this THE perfect place to stay with a group. The easy walk to the V&A Waterfront, the AMAZINGLY helpful staff, clean and secure environment are highlights. I also like the fact that this is a training center for the hospitality industry and there are many young folks at the front desk and throughout the property who are eager to assist and learn. Since 2001, I have benefited from bring groups to the Breakwater and it was always a good move.
Stayed in April 2024
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Reviewed: April 25, 2024
Wendy
United Kingdom94 Reviews7 helpful votes7.0“Very enjoyable. Will stay again.”- • Leisure trip
- • Group
- • 2 Bedroom, Bedroom 1: 2 Twin/Single Bed(s), Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 3 nights
The glass bathrooms take some getting used to.
Location was good. Staff were friendly.
Stayed in February 2024
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Reviewed: April 23, 2024
Kelshiker
United Arab Emirates9 Reviews7.0Good- • Business trip
- • Solo traveler
- • Guest room, 1 Double Bed
- • Stayed 3 nights
Breakfast was in another building.
Great location
Stayed in March 2024
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Reviewed: April 21, 2024
Anne
France26 Reviews9.0“Glad to be back”- • Leisure trip
- • Couple
- • Larger Guest room, 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
It was our 2nd stay at the Protea Breakwater Lodge, we really enjoy the hotel and the professionalism of the staff, on top, very friendly. Thank you!
Stayed in April 2024
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Reviewed: April 17, 2024
Anita
Australia1 review8.0“Really nice!”- • Leisure trip
- • Solo traveler
- • Guest room, 1 Double Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The section where all the power is off during loadshedding
Location, Staff, rooms
Stayed in March 2024
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Reviewed: April 17, 2024
Gerald
Zimbabwe5 Reviews8.0“It was generally good”- • Leisure trip
- • Couple
- • Guest room, 1 Double Bed
- • Stayed 5 nights
- • Submitted from a mobile device
Restricted breakfast time. We were on holiday and they serve breakfast up to 1000hrs. They cleared breakfast food by 1020 when we had walked in at 0950. They also didn’t have a shuttle service for 2 Oceans marathon runners despite having many runners at the hotel
Conveniently located in a safe neighborhood
Stayed in April 2024
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Reviewed: April 16, 2024
Hedley
South Africa23 Reviews7.0“It was pleasant”- • Business trip
- • Group
- • Guest room, 1 Double Bed
- • Stayed 4 nights
Room was a bit shabby, aircon was broken and they tried to fix it - eventually moved rooms. When I was leaving I saw new people who were staying in the room trying to fix it so the hotel had not fixed it and rented the room out again - not good.
The location and the setting is great. Staff very helpful.
Stayed in April 2024
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Reviewed: April 16, 2024
Natalia
United Arab Emirates36 Reviews11 helpful votes9.0“Great location, would stay there again”- • Leisure trip
- • Family with young children
- • 2 Bedroom Guest Room, 2 Double Beds
- • Stayed 3 nights
We've stayed in other Protea hotels and they all had a sign in the breakfast room not to put croissants in the toaster machine, because it will start a fire. This hotel didn't - and guess what - guests were putting the croissants in the machine and starting fires. The breakfast room staff was chill every time it happened, obviously a common occurrence. Why don't they just put up the sign??? Overall the staff in the breakfast room was too unbothered for my liking, like the tea / coffee coming after we've already finished, nobody really trying a little harder, etc.
The room was actually two rooms, so my teenage daughter was super thrilled to have her own private space. The location of the hotel is excellent, too.
Stayed in April 2024
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Reviewed: April 14, 2024
Cobus
United Kingdom2 Reviews7.0“On the whole it was good.”- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 1 Double, Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 2 nights
- • Submitted from a mobile device
A lot of school trips like this hotel due to the great location and we were given a room right amongst them. The kids were loud and the noise kept going till late at night and started again early in the mornings when they go on their trips. Often got woken at 06:00 when they go on their school trips. Not ideal for a peaceful holiday.
Great location, staff and breakfast.
Stayed in April 2024
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Reviewed: April 14, 2024
Cobus
United Kingdom2 Reviews7.0“On a whole it was good.”- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 2 Twin/Single Bed(s), Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is used by a lot of schools and we were in a room amongst lots of school children who were very loud till late and they got up really early for school trips. This meant very little sleep for us as a family.
The staff were great. Location was fabulous and the breakfast was excellent.
Stayed in April 2024
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Reviewed: April 11, 2024
Amelia
Canada3 Reviews7.0“It was fine, but not worth the cost.”- • Business trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 2 Twin/Single Bed(s), Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 9 nights
One bed vibrated, maybe from a vent under the floor? Room felt simple, almost like a dorm room. Certainly not appropriate for the price paid. We had to have the keys reset multiple times as they stopped working almost daily. Masseuse at the spa was inexperienced. As part of room cleaning, they sprayed something smelly that got into all our clothes.
Location was excellent. Access to the dining room and room service was appreciated. Helpful staff. Clean water refills in reusable bottles was very much appreciated. Room was clean. Front of house help for arranging tours was great. Internet worked, mostly. My family and I felt safe.
Stayed in April 2024
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Reviewed: April 11, 2024
Ww
Poland25 Reviews9.0“Excellent location”- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 2 Twin/Single Bed(s), Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms are not very spacious. Bathroom with non-transparent glass walls may allure some but I would prefer more privacy.
Fantastic location, walking distance from all major Cape Town Waterfront attractions. Very good breakfast, best omlette I have ever eaten. Nice view of the Table Mountain (weather permitting)
Stayed in April 2024
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Reviewed: April 11, 2024
Panayiotopoulou
Greece3 Reviews7.0“pleasant stay all in all”- • Leisure trip
- • Family with young children
- • 2 Bedroom, Bedroom 1: 1 Double, Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 4 nights
was given a smokers room at first even although had specifically requested a non smoking room. size if the room too small
breakfast very good , location excellent , staff very friendly
Stayed in March 2024
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Reviewed: April 8, 2024
Andre
Brazil50 Reviews15 helpful votes9.0“Comfortable hotel with amazing location, walking distance to V&A”- • Leisure trip
- • Couple
- • Larger Guest room, 1 Double Bed
- • Stayed 2 nights
- • Submitted from a mobile device
All good
Great cost-benefit. Amazing location. Comfortable room.
Stayed in March 2024
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Reviewed: April 8, 2024
Thomas
South Africa1 review8.0Very Good- • Business trip
- • Solo traveler
- • Guest room, 1 Double Bed
- • Stayed 1 night
Shower grouting could be attended to...
Stayed in April 2024
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Reviewed: April 5, 2024
Andrew
United Kingdom12 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Guest room, 1 Double Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The single room
When we arrived late at night, we were put into a single room with a double bed. The hotel agreed to change it the following day and were most helpful with the transfer.
Stayed in March 2024
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Reviewed: April 4, 2024
Sirrongirl
United States of America55 Reviews5 helpful votes7.0“You get a room, not much more.”- • Leisure trip
- • Group
- • 2 Bedroom, Bedroom 1: 1 Double, Bedroom 2: 2 Twin/Single Bed(s)
- • Stayed 1 night
The hotel is part of a college campus, we weren't expecting to be in a dorm-like setting. There was no common space in our two-bedroom unit, however, one could just hang out by the elevators.
The room was clean, our two-bedroom unit had one bathroom with a separate shower room, which was helpful when you're sharing. there was no common space to sit and talk. The room felt like being in a college dorm. The location was good, being walkable to the Victoria and Alfred Waterfront tourist area. The staff was friendly and accommodating when I needed to print my airline boarding passes.
Stayed in March 2024
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Reviewed: April 4, 2024
Mark
United Kingdom15 Reviews1 helpful vote8.0“Great for a short 4 night stay”- • Leisure trip
- • Family with young children
- • 2 Bedroom Guest Room, 2 Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Rooms bit small and need TLC.
Breakfast was absolutely superb and location only short walk to Waterfront.
Stayed in April 2024
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Reviewed: April 4, 2024
Karin
Zimbabwe37 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest room, 1 Double Bed
- • Stayed 1 night
Great location, very good breakfast, good price for the proximity to the waterfront
Stayed in March 2024
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Reviewed: April 2, 2024
Charles
South Africa7 Reviews7.0“It was a delightful experience with top-notch service and a perfect setting”- • Leisure trip
- • Couple
- • Guest room, 1 Double Bed
- • Stayed 1 night
Good clean standard room and efficient reception
Stayed in March 2024
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