Search hotels in Cuenca

The location was amazing, very short walking distance to the historic cental park area, restaurants, markets and public transportation. Winston who was on the desk many days throughout our stay provided exceptional service. Winston's English is excellent as well and that was very helpful.

Unbeatable location. The staff goes out of their way to ensure that you enjoy your stay there. Thank you Pablo.

Beautiful Hotel in the Centre of Cuenca with very friendly and helpful staff

very comfortable and good views

Excellent place and great view and food the staff very friendly and professional

Central location, close to the main attractions and public transport, beautiful colonial hotel, good breakfast, good value for money, great staff

Breakfast is great. Coffee available early. Very friendly staff! Left my phone when I checked out, was reached very quickly in order to for me to return & collect it before I left the city. I'm grateful for that speedy recovery!

We spend there one week, personel very kind, food delicious 😋

The restaurant downstairs offers nice and affordable food. There's a place for home office.

Everything was very clean and organized, the staff was very nice, comfortable beds, immediate hot water in showers, cleaning service every day and on top amazing breakfast.

Hotel is located in the center of Cuenca. Beautiful self serving breakfast. Lots if facilities around there.

Check in was a breeze Same with check out at 5 a.m. Staff were amazing!!

It was a great experience. Nice hotel, excellent breakfast, amazing service!

The room I was given was beautiful, vintage and absolutely spotless, the bed was comfortable and the hosts were super lovely and helpful; I had a bus at 6am and they called a taxi for me! The hotel is also located in the perfect location, very close to everything.

Location, friendly staff and a great room.

Great location just one block from main Plaza, friendly and helpful service, the best, huge room is on the corner, double door windows keep city noise away

It was very nice to be greeted by Stephen and another young lady. Stephen went above and beyond he really is a true Manager! We loved that we were welcomed the other gentleman walked us to the elevator and explained everything to us. The elevator was pretty cool. We appreciate The light sensors in the hallways. We appreciate the notice in the bathroom walls on how to save water. The whole properties was very clean. The two complementary waters came in handy. The upgrades look great. We love that our room overlook the cathedral. We thought the breakfast included was delicious and the rooftop restaurant was very pretty. The views were just spectacular. When we went for a walk, the staff offered umbrellas that came in handy. Appreciated the 10% off.

A fantastic stay. I can't fault anything about the hotel. A stones throw from Cuenca cathedral. Superb staff especially Vivian and Jaime. Beautiful interior and balconies. The staff went above and beyond when Latam cancelled our flight to Quito. With my lack of Spanish, they contacted Latam to see what was going on and even printed boarding passes at the hotel. Jaime on the front desk was superb. I would thoroughly recommend this hotel in beautiful Cuenca.

Particular shoutout to the staff at Itza Hotel, they were so helpful with all sorts of things. From restaurant and activity recommendations, to booking spa treatments, and sorting out after hours snacks. They were so kind and lovely!