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What Guests Said About Castellón de la Plana:
Les Richardson
United Kingdom
6.0
Review score
reviews
We had made a mistake on the dates and was unaware that we...
We had made a mistake on the dates and was unaware that we had booked it for the day prior to arrival until the following morning, we re-booked and arrived and checked in I explained to the receptionist and she assured me it was no problem and we wouldn't be charged. a week later a charge was put on the credit card, i phoned the hotel and they said it was because i had not informed them. i asked to speak to a supervisor, and was told a manager would ring me the following day as they had gone home. 2 days later still no phone call, i rang again and spoke to a manager, who informed me that the full charge had been made because we had not informed them we were not arriving on the date specified, again I explained it was a mix up on dates. She said she would speak to her superior and get back to me via email, that was 10 days ago and heard nothing since. Hotel was good but customer service was shocking.
I was prepared to pay a fee for missing the booking however the full room rate for 2 rooms was not acceptable as it was a simple mistake and we stayed there the following night and spent over 300 euros.
denishalada
United Kingdom
10
Exceptional
reviews
The city looked too deserted at the time we visit.
The city looked too deserted at the time we visit. We couldn't believe our eyes, it was like, the city had just been built and waiting for its residents to settle. Traffic lights were running from red to green, streets are empty, shops are closed. Kind of an apocalyptic scene.
Finally we saw a group of people sitting in a cafe which was surprising seeing it open. We only stayed one night though, we might have been there at a wrong time by coincidence.
Other than that, everything was great. I wish we could see more such as historical places and museums.
Krisqu071
United Kingdom
6.0
Review score
reviews
Castellon is OK but beach far from the city centre and...
Castellon is OK but beach far from the city centre and better choice is still Benicassim. Don't get trapped with Castellon Airport option. Far away with a taxi service or the bus at 12€ as only options (unless you drive). Valencia would be a better and cheaper option.
“The property was lovely a clean and really friendly staff. There were some really nice restaurants about a 15minute walk away, and a very pretty town centre. The train station, bus station and tram services are opposite the hotel which was extremely handy for the FIB festival. Also had a shuttle bus service running too and from the festival for 50€ for the whole weekend per person, but we found that a bus to the festival ( 1.75€) and a taxi back (20€) was a lot cheaper for us. ”
“King bedroom mattress was SUPER cozy. Room and bathroom very clean. Entrance and lobby are nice, you have also a printer in case you need a document. Hotel is pretty near to Castellon downtown, many locals such as restaurants, bakeries, supermarkets are close.”
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