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Very friendly and nice to have Tomoko serve us tea. The onsen access was amazing.

So cosy, the staff was so friendly and accommodating! We loved our stay there. Great for kids!

Very warm reception and almost immediate response to all communications. We loved the bath water which leaves your skin feeling so soft and smooth. Parking was right outside our room. Breakfast (cold, hard boiled egg, salad, toast with margarine / jam, hot cup of coffee) arrived on the dot delivered to our room as arranged when we first checked in.. There was a microwave and mini fridge making it so convenient especially given how cold the weather was when we were there on 28 and 29 Dec 2024.

The manager Youichi Kawano went out of his way to ensure that we were comfortable and happy during our 30 day stay. The Property was very close to a major supermarket and most places that (onsens) we visited were rarely more than 10 minutes walk. A bike could be handy.

Lovely and comfortable and clean. Staff were so nice. On beautiful porcelain shop street away from the town centre.

Free flow of drink during dinner.

We were greeted immediately with umbrellas and a smiley guest executive when we arrived at the hotel car park. We had a nice welcome drink and they made sure to give us a good introduction of the hotel facilities before we headed to our room. The receptionists were always ready to greet us with our keys when we arrived back at the hotel from touring the area. They have a beautifully maintained onsen (indoor and outdoor) with super silky waters that feel great on the skin. The rooms are quite spacious as well and they provide us these beautifully printed cookies of Arita porcelain designs in the room as well as green tea leaves as part of their service. We appreciated the nice hygiene amenities in the bathroom. The hotel is on a pretty steep hill so it is hidden away fr the Main Street but there are many eateries and tea shops within walking distance. Bonus - they are partnered with another nearby onsen hotel and we could use their onsen facilities for free as guests. We had a great time staying there.