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My experience at the Lake Biwa Otsu Prince Hotel was nothing short of outstanding. From the moment I arrived, I was warmly welcomed by the staff, whose genuine kindness and professionalism set the tone for a truly memorable stay. The team consistently went above and beyond to ensure every detail was perfect. Whether it was assisting with local recommendations, accommodating special requests, or simply greeting guests with a warm smile, their dedication to hospitality was evident in every interaction. The hotel itself offers breathtaking views of Lake Biwa, and the serene atmosphere is ideal for both relaxation and exploration. But what truly sets this place apart is the people—courteous, attentive, and always ready to help with grace and efficiency. I wholeheartedly recommend the Lake Biwa Otsu Prince Hotel to anyone seeking comfort, elegance, and exceptional service. It’s a place where you’re not just a guest—you’re genuinely cared for.

A single room with everything you need. There is an ice maker and a microwave near the elevator. From JR Otsu Station to the hotel, I can find the FOODS MARKET where I can grab breakfast before heading out for sightseeing and dinner when I return to the hotel.

The room is spacious and clean. The mattress is good, feel comfortable. Bathroom is big too. Hotel staffs are friendly and helpful, they do their best to serve us. Really like it.

The hotel is at a strategic location. Not far from the train station and easy to find food around

Excellent hotel. Exceptionally clean and tidy. Very helpful staff. The breakfast was great too.

Good location, clean and convenient!

Big room with a great view of the lake. The in suite balcony was a big plus. Friendly staff that is always eager to assist us.

Great breakfast and public bath, nice and friendly staff. The bed is extremely comfortable.

The amenities and services provided by the hotel such as changing towels and sleepwear every other day.

Excellent hotel, recently refurbished and much better quality than other Westins. We got upgraded to a Junior Suite which was huge and had fantastic amenities. The onsen area and gym/pool were great additions and worth going to. Good selections of restaurants and a nice bar (just note high costs below). Staff were friendly, rooms super clean and beds very comfortable. Great, quiet location but easily walkable into centre of Kyoto (20-25 min walk) or a metro station a couple of minutes away. Would definitely stay again.

The hotel has only 3 stars, but by European standards it should definitely have more. The staff, breakfast, everything was top notch.

The staff were so welcoming and extremely helpful with any request we had, from recommending and booking resturants for us to arranging taxi's. Would definetly stay again in the future and have already recommended it to my other friends.

It was a beautiful Hotel and they made sure we were absolutely catered for in respect of the meals. The staff were very friendly and the hotel is situated perfectly.

The staff were very kind and helpful in making the stay very special. Through their recommendations, we had wonderful culinary experiences which were unforgettable.

The place was incredibly peaceful. It's situated near Bodai Temple, and in the morning, I accompanied some people in their worship rituals at the temple. Experiencing this Japanese-style garden worship was truly a new and enriching experience for me.