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New Renovated Hotel, clean and comfort

For our first trip to Japan we loved the clean quiet location of the hotel and the staff were amazing in helping us navigate the new surroundings. The staff were always friendly and helpful.

The staff was very welcoming. The included breakfast was a great deal as most of the restaurants open at 10am and they serve breakfast here from 8.30am - 10am. The room is huge - especially compared to typical hotel room in Japan. I also loved that they provided a bag with towel for the onsen along with traditional japanese clothing and shoes. Such a nice touch.

Absolutely amazing hotel! The staff was incredibly professional and spoke excellent English — something you don’t often find in Japan. The hotel itself is brand new, and the common areas are beautiful: spacious, stylish, and perfectly maintained. The overall mood and atmosphere of the hotel are spotless and serene. For those arriving by car, there’s a large free parking area, which is another great plus (and not so common in Japan). We arrived late in the evening, and the staff welcomed us warmly and were very attentive and kind throughout our stay. Our room was simply perfect — the most spacious one we had during our entire trip in Japan. The bed was huge and extremely comfortable, and everything was spotless. The bathroom was large and well designed, with separate areas for the shower and toilet. The sink was placed in the entrance area, but that didn’t bother us at all — it was actually quite convenient. We were genuinely sad to stay only one night. Next time, we’ll definitely plan to stay a few more days to explore the area and enjoy another relaxing stay at this wonderful hotel.

Everything, this is definitely not a 2* star hotel, more like a 4*. Staff were extremely friendly, awesome room sizes, great breakfast and dinner, super clean areas, great facilities and super close to the station. I couldn't be happier with this stay, wish we booked 2 more days.

The most aesthetic hotel I've stayed in. Old classic vibes without the smell that usually accompanies older buildings, and the bathrooms are well updated. Staff was very kind. I initially peeked into some of the communal rooms from the outside in the main hall out of curiosity. The staff turned on the lights and said I could go inside to look more closely. The lounge was nice and had free drinks (alcoholic and a few non alcoholic). The room itself was nice and spacious. The key was an interesting touch (old style metal key) and made me feel like I was in some game.

Staff were friendly and helpful

This hotel is beautiful, the pictures don't do it justice. The suites are well designed and comfortable for families and solo travellers alike. It gives the feel of a traditional ryokan with modern amenities. Staff are helpful and responsive and they helped me plan day trips around Toyooka. It's a great place to stay if you want to spend time in Kinosakionsen. I stayed there for a week.

Beds were comfortable and the quality of the amenities was exceptional. The open view on the river is great.

I don’t even know where to begin - the owners and staff were exceptionally kind, the hotel room view was stunning, the private onsens were amazing, so was the food! The shuttle service to and from Kinosaki onsen worked really too, we really loved our stay!