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One of the loveliest places we have been so far. The hosts, Lety and Carlos, are incredibly welcoming and extremely kind. We went with our 1,5 year old daughter who had the best time. The hotel has two dogs who are extremely peaceful and super cute, and our daughter loved caressing them. The hotel has only six rooms, which is great as it is super quiet. The pool is amazing, and the hotel extremely quiet and peaceful, where you get personalized attention like nowhere else. Another guest had a flat tire, and the host Carlos went about to help as much as possible to solve the situation and drive the car to a tyre shop. The hosts also offered to make special food for our daughter, such as eggs, yogurt, pasta etc. Lastly, the beds are absolutely incredible. A perfect place to rest and relax!

Staff is really nice, great hotel!

The apartment is located in a small, beautiful hotel in a protected, fenced area. Everything here absolutely charmed us and we felt like we were in a little heaven. A beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside, a billiards room, a reception room with a piano, a library, a dining room equipped with beautiful Mexican ceramics and everything you need to prepare food. A good breakfast is served by a very friendly hostess. Our room was very clean, with a big comfortable bed, with a big beautiful bathroom. The room includes a utility with a microwave oven, a refrigerator, a safe and a storage room. The room is on the ground floor and has an exit directly to the pool. Everything in the hotel is excellent, carefully furnished with a great deal of good style.

The staff was incredibly nice, Front desk (Ursula) helped us to get everything we needed. The hotel is wonderful and the location for working travel is top nodge.

Spacious, good AC, parking, the staff is friendly and helpful

The pool was great, and the hotel in general is very friendly

Hacienda Xcanatun is a stunning hotel with incredible rooms surrounded by lush and tropical greenery. The expansive pool and spacious relaxation areas offer perfect tranquility for unwinding. Impeccable cleanliness and unbelievably friendly staff ensure an unforgettable stay.

This property is very convenient for anyone going to the hospital. Breakfast was good and appreciated.

Good breakfast, free parking, location

Perfect location, excellent service!

Great place, great location, great staff it has the 3 G's

The exceptional customer service! I truly appreciate the accommodation provided, related to a health issue. Carlos P, from guest services, was very responsive, kind, and professional!

Close to the Maya museum which was good to me. Walking to Chedraui mall too. Excellent room conditions and facilities.

tasty breakfast, kind staff, clean room

The breakfast was excellent. Lots of options! The fruit was fresh and delicious. The staff were all very accommodating and friendly. The rooms were comfortable. We enjoyed the layout of the room, a good use of space.

Location, and the complimentary coffee and pastries.

Everything was just even better than what i expected. The staff was super nice, the room was incredible, the pool was even bigger than i thought.