Digital Markets Act
Booking Holdings was designated as a gatekeeper under the Digital Markets Act (DMA) by the European Commission for its online intermediary service, Booking.com, on May 13, 2024.
We’re committed to promoting a fair and competitive digital economy and have implemented a number of measures to comply with our obligations under the DMA.
I. DMA Compliance Report
To learn more about our DMA compliance measures, refer to our Partner Hub or DMA Compliance Report.
To learn more about the techniques of profiling consumers used by Booking.com, check our DMA Consumer Profiling Report.
II. Data Portability
At Booking.com, we strive to provide the best possible experience for our travelers. From booking the perfect place to stay to protecting their data, Booking.com takes a customer-centric approach to support travelers in taking control over their own data.
As part of our DMA compliance, we developed the new Data Portability API that allows travelers to authorize a transfer of their data to another registered third-party website or app.
The option to export data is available to Booking.com travelers located in the European Economic Area (EEA). Travelers can request to export their data to any registered third-party website or app. Travelers can initiate the data export under Privacy & Data Management from their account settings. Travelers can also download their data directly. If these options aren't displayed in the account settings or issues arise with the data request, our Customer Service team can help.
Third-party websites or apps that want to receive travelers' data first need to register with Booking.com to ensure the proper privacy and security practices are in place.
III. Feedback
For any feedback on our compliance with the Digital Markets Act (DMA), use the Dispute Resolution Center webform and select the relevant DMA topic. Partners should navigate to the partner section, while travelers and other interested parties should use the guest section to submit their feedback.
