Hotel 5 Bintang di Puerto de la Cruz

Karen Amerika Syarikat

This is a 5 star hotel in every aspect. They deserve a long and excellent review so here goes..... They arranged, at our cost, a comfortable car for transport from TFS so the 45 minutes or so to the hotel flew by. Then they upgraded us on arrival to a penthouse room which had a deck and overlooked the pool. Absolutely lovely. They smartly include three sizes of bed pillow for each guest and made the twin beds into one king size one for my husband and myself. Our floor maid team headed by Jennifer was excellent every single day - you can put a card if you want to keep the sheets you have for water saving. There are 5 floors to the hotel and the restaurants and amenities (including a billiard table and a pool table and fabulous library of lending books of all languages on the 3rd floor) ping pong in the garden, and three different pools which I loved for different times - smallish spa pool quite warm, outside spa pool very pleasant w not shivers on getting in and then the main pool which is beside the outside dining for lunch which is beautiful but much cooler and was mainly unused by people sunning in very comfortable loungers. I have never in all my travels had such comfortable leather pads on both the pool loungers and the ones on our deck room. Tatjana for massage! The breakfasts were excellent with lots of choice and very courteous about making omelets and peoples perfectly times morning eggs. I am particular about my coffee so requested americano vs the carafe of less strong coffee they automatically offer. I never had anyone get peaked about that request. Really, top to bottom the employees were always courteous, patient and quick with filling requests. Rahul is the manager at our favorite restaurant La Parrilla which is the best of the three restaurants on site in my view. He will also make plain grilled fish and steamed vegetables on request which is nice to have on a long stay, has an excellent cheese board for desert and is also a sommelier.

GARRY United Kingdom

We loved everything about this property. Great nights sleep. Excellent breakfast. Staff were totally friendly professional and charming and only too pleased to help. Location was excellent too as the views are stunning out over the ocean. Good sized balconies so easy to sit and gaze into the picturesque views. The area La Paz is a charming clean and unhurried place where the hotel is situated.