Your Guide to Booking, Picking Up and Returning a Rental Car

• When booking your rental car, you should choose the car’s model and consider the deal you’re getting.
• Upon collecting your rental car, you should bring necessary documents, understand any agreements and make your payment and inspect the vehicle.
• When managing and returning your vehicle, ensure you’ve asked any questions you have ahead of time. Also ensure you know how to properly prepare and drop off the car for a smooth departure.

When you’re planning your next big trip, you might be considering the freedom of a rental car. This gives you the flexibility to explore at your own pace. From securing the best deal on our platform to ensuring a smooth return of your vehicle, this guide provides you with all the essentials for a hassle-free car rental experience. We'll cover everything from booking tips to handling extensions and returns, ensuring your journey is as enjoyable as the destination itself.

Booking your rental car

Plan ahead to get the best deals

Booking your rental car early often leads to better rates and a wider selection of vehicles. However, sometimes last-minute deals can pop up, particularly during off-peak seasons. You can use our platform to compare prices and availability across various rental companies, so you can secure the best deal.

Choosing the right car

Selecting the right car depends on your specific needs. Consider the number of passengers, luggage space, and the type of driving you'll be doing. Opt for a compact car for city driving, a spacious SUV for family road trips, or a luxury vehicle for a special occasion.

Picking up your rental car

Locating the rental counter

Most major airports have dedicated car rental areas with clear signage. If you're unsure, ask an airport employee for directions. For non-airport rentals, use your GPS or call the rental company for the precise location.

What to bring

While booking your car only requires a credit or debit card, ensure you have the following when picking up your rental:

• Your voucher/eVoucher: this confirms your payment for the car.
• Main driver's credit/debit card: ensure it has sufficient funds for the security deposit.
• Valid driving licenses: each driver needs a full, valid license held for at least 12 months (sometimes 24).
• Passport and other ID: bring your passport and any additional identification the rental company requests.

Understanding your rental agreement

Thoroughly review your rental agreement before signing. Pay close attention to the rental period, insurance coverage, mileage limitations, and any additional fees or restrictions. If you have any questions, just ask the rental agent for clarification.

Payments at the counter

While the upfront rental fee covers the majority of costs, including Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges, and any applicable road fees, you'll need to settle any additional charges at the counter when picking up your car. These may include fees for young drivers, additional drivers, or one-way rentals. Rest assured, a clear outline of all potential extra costs will be provided before you finalize your booking.

Bringing your own child seat or GPS can be a smart way to cut down on expenses. For a comprehensive breakdown of what's included in your rental, be sure to consult the specific terms and conditions associated with your chosen car.

Initial car inspection

Before embarking on your journey, take a few moments to familiarize yourself with your rental car and ensure everything is in order. This proactive approach can save you time and hassle down the road.

• Look over the car: thoroughly inspect the car's exterior and interior for any existing damage, no matter how minor. Document any scratches, dents, or other imperfections by taking photos or noting them on the rental agreement. This protects you from being held responsible for pre-existing damage upon return.
• Check what fuel it takes: locate the fuel cap and confirm the type of fuel required for your rental car. It's usually indicated on the inside of the fuel cap or in the car's manual.
• Look at the dashboard: familiarize yourself with the dashboard layout and its various functions. Identify the fuel gauge, speedometer, warning lights, and any other essential indicators.
• Sort your route: if you haven't already, take some time to plan your route or input your destination into the car's GPS. This helps you avoid getting lost and ensures a smooth start to your journey.
• Take a moment: adjust your seat, mirrors, and steering wheel to ensure a comfortable and safe driving position.
• Spot a nearby petrol station: before venturing too far, identify a nearby petrol station in case you need to refuel. This proactive step can prevent any unexpected fuel-related delays or inconveniences.

Managing your rental

Extending your rental period

If you need to extend your rental period, contact the rental company as soon as possible. You might be able to extend it at the counter, online, or through the rental company's app. Keep in mind that rates and availability may vary.

Questions to ask at the counter

Before finalizing your rental and driving away, spend a moment to clarify any uncertainties and ensure a smooth experience. Here are some questions you might want to ask at the rental counter:

Insurance coverage:

• What types of insurance are included in the rental price?
• What are the deductibles for each type of coverage?
• Are there any optional insurance upgrades available, and what do they cover?
• Is there any coverage for personal belongings left in the car?

Additional charges:

• Are there any additional fees for young drivers or additional drivers?
• Are there any mileage limitations or fees for exceeding them?
• What is the late return policy and associated fees?
• Are there any fees for refueling the car if not returned full?
• Are there any charges for cleaning the car if it's excessively dirty?

Emergency contact information:

• What is the 24/7 roadside assistance number?
• What should I do in case of an accident or breakdown?
• Who should I contact if I have any issues with the car during the rental period?

Cross-border travel policies (if applicable):

• Am I allowed to drive the rental car across borders?
• Are there any restrictions or additional fees for cross-border travel?
• Do I need any special documentation or permits for cross-border travel?

Returning your rental car

Preparing for the return

Before heading back, refuel the car as stipulated in your agreement to avoid additional charges. Check you’ve removed all personal belongings and leave the car clean to ensure a quick, dispute-free return.

Drop-off procedures

Return the car during operational hours if possible, or follow instructions for after-hours drop-off. Recording the car's condition through photos when you drop it off can save you from any disputes that might arise.

Post-rental considerations

Review your final bill carefully and address any discrepancies immediately. If you encounter any issues or charges after the rental period, contact the rental company's customer service for assistance.