Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted. The credit card must be in the name of one of the passengers traveling and the same card must be carried for verification upon check-in at the resort. Alternatively, if the passenger traveling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, the passenger may pay in cash or with alternate credit card, failing which the resort has the rights to cancel or reject the booking. Please note that all bookings required a full payment, a secure link will be sent by the hotel reservations team for credit card payments. Payment is required to be made with 24hours of booking. Visa, Amex and Mastercard payments are accepted through the secure link. Bookings may be canceled in case of non-payments. New year's eve dinner is compulsory, rates on 31 December include the gala dinner supplement of AED 2750 per adult. Extra guests & children's price will be charged upon check-in. Child: 3Y-12Y AED 1430/child, below 3Y complimentary. All Inclusive accommodations is free of charge for the first child aged under 12 sharing a room with their parents. For a second child from 6 to 12 years old, a supplement of AED 475 per night will be charged upon check-in. For All Inclusive Bookings at Rixos The Palm Hotel & Suites The All Day Dining restaurants do not require any reservation.

Reservation Terms & Conditions for our A La Carte Restaurant:

- The Hotel reserves the right to revise the operating hours of restaurants and bars according to functioning capacity.
- Minimum length of 3-nights stay is required for A La Carte usage.
- For three-night stays guests are eligible for complimentary use of two a la carte restaurants at maximum.
- For stays above four nights, guests are eligible for complimentary use of three times in a la carte restaurants at maximum, however, extra usage can be requested and will be subject to availability.
- A la carte restaurants must be booked in advance at the “restaurant reservation desk” located in the lobby, and bookings are subject to availability.
- As per our all-inclusive offering, guests are entitled to have dinner with unlimited in-house alcoholic & nonalcoholic beverages at our a la carte restaurants.
- All bookings of the a la carte restaurants are subject to availability and the use of a la carte during the above-mentioned stay periods is not guaranteed.
- The dress code in all a la carte restaurants is Smart Casual. Gentlemen are requested to wear full-length trousers, elegant jeans or tailored shorts and closed shoes. Slippers or Sandals are not allowed in our a la carte restaurants. UAE National attire is welcome

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Please inform Rixos The Palm Hotel & Suites - Ultra All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that the full amount of the reservation is due before arrival. Rixos will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.