Our reception hours are 08:00 - 18:00 daily.

Late Arrival Important Information:

For all after-hours check-in (arriving later than 18:00), Property will send through Pre Check-in steps to Guests for completion. It is mandatory for the Pre Check-in to be completed prior to 18:00.

Guest is required to notify the Property of a late check-in at least 24 hours prior to arrival. If the booking is made within 24 hours of arrival, please contact the property prior to 17:00 on the arrival date.

For Pre Check-in, Guest require their Identification Document and Credit Card used to make payment for this booking. Guest will be sent a secure payment link to pay the $100 Damage Deposit using the same Credit Card used for the booking.

Property will not be able to organize a late check-in if the pre-check in process is not completed by 18:00.

Please note that there is a 1.5% surcharge when you pay with a Visa and Mastercard, and a 3.5% surcharge when you pay with a American Express or Diners Club credit card.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知The Canvas Apartment Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

如果您在预订需预付房价时要求发票，请在特殊要求（选填）栏内填写该请求及贵公司的信息。

在提前退房的情况下，住宿将向您收取全部的入住费用。

该住宿不允许举办男性聚会、女性聚会或类似的聚会。

该住宿位于居民区，请客人避免制造过多噪音。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

到店时需支付损毁押金：AUD 100。 该押金将通过信用卡收取。 退房后7天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。