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About this property

Reliable info:
Guests say the description and photos for this property are very accurate.

Oaks Townsville Gateway Suites is located on the waterfront and conveniently close to the CBD fringe. Oaks Townsville Gateway Suites provides a fully-equipped gym along with spa. It also has a swimming pool with views over the river and city. Offering the very best in luxury and location, the property's spacious, modern and luxurious apartments with spectacular river or hinterland views are sure to impress. There are a range of restaurants within a 5-minute walk, including Outback Jacks Bar & Grill and Jame Corner. Ribs and Rumps offers charge back facilities. Dear Guest, Thank you for choosing to stay with us at Oaks Townsville Gateway Suites. Townsville City Council are currently performing roadworks which causes detour to the hotel lobby and car park. Kindly follow the detour towards McIlwraith St, turn left into Plume St, then left into Palmer St and Right into Dibbs Street. This temporary road closure is estimated till 26th July 2024. We apologise for any inconvenience.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oaks Hotels & Resorts
Hotel chain/brand
Oaks Hotels & Resorts

Property highlights

    • Top location: Highly rated by recent guests (9.4)

    • Free private parking available on-site

    • Loyal customers

    • There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom 1
2 single beds
Bedroom 2
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
2 single beds
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 large double bed
Bedroom 3
1 large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Teresa
    Australia Australia
    Great view, big room, very spacious, comfortable bed
  • Josep
    Spain Spain
    Nice location, near the harbour and the city center. Very nice views also and a comfortable stay.
  • Helen
    Australia Australia
    We have stayed at the hotel many times. Are happy with the cleanliness of rooms and the courtesy of staff!
  • John
    Australia Australia
    Close to everything. Very comfortable and upgraded us for free which was lovely
  • Keiryn
    Australia Australia
    Was clean, staff were lovely and close to everything. Cost was really good for the location of it.
  • Melanie
    Australia Australia
    A good-sized room with a comfortable bed, a private balcony, a fully equipped kitchen, and laundry facilities. The location was close to the main city area, and numerous restaurants were available on the street.
  • Peita
    Australia Australia
    Good location, close to restaurants and the facilities we needed. Washing machine and dryer also in room.
  • Debra
    Australia Australia
    Wonderful pillows, comfy bed, heaps of room and clean
  • Suzanne
    Australia Australia
    excellent location. comfortable clean apartment, great view of the nearby stadium
  • Eloise
    Australia Australia
    Close to a lot of restaurants and walking distance to the stadium. Secure parking. Big apartment and it was very clean.

Host Information

Company review score: 8.8Based on 169,886 reviews from 70 properties
70 managed properties

Property information

Located on Townsville’s sought after Palmer Street amongst an array of popular dining establishments, Oaks Gateway on Palmer offers the perfect base from which to explore all this popular North Queensland town has to offer.

Language spoken

English

Property surroundings

Facilities of Oaks Townsville Gateway Suites

Great facilities! Review score, 8.6

Most popular facilities

  • Outdoor swimming pool
  • Free parking
  • WiFi available in all areas
  • Family rooms
  • Non-smoking rooms
  • Fitness centre

Parking
Free private parking is possible on site (reservation is needed).

    Internet
    WiFi is available in all areas and charges are applicable.

    Kitchen

    • Electric kettle
    • Refrigerator

    Bedroom

    • Linen
    • Wardrobe or closet

    Bathroom

    • Toilet paper
    • Towels
    • Private bathroom
    • Toilet
    • Free toiletries
    • Hairdryer
    • Shower

    Media & Technology

    • Flat-screen TV
    • Cable channels
    • CD player
    • DVD player
    • Radio
    • Telephone
    • TV

    Room Amenities

    • Fan
    • Ironing facilities
    • Iron

    Outdoors

    • Balcony

    Outdoor swimming pool
    Free!

    • Open all year
    • All ages welcome

    Wellness

    • Fitness centre

    Food & Drink

    • Tea/Coffee maker

    Services & Extras

    • Wake up service/Alarm clock

    Reception services

    • Invoice provided
    • Luggage storage
    • Tour desk

    Cleaning services

    • Dry cleaning
    • Laundry

    Miscellaneous

    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Lift
    • Family rooms
    • Non-smoking rooms

    Safety & security

    • Smoke alarms
    • Security alarm
    • Key access

    Languages spoken

    • English

    House rules

    Oaks Townsville Gateway Suites takes special requests - add in the next step!
    Check-in
    From 14:00 to 21:30
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    From 07:00 to 10:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of AUD 100 is required on arrival. That's about CNY 464. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 3 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Extra bed upon request
    AUD 59 per child, per night
    Cot upon request
    AUD 20 per child, per night
    3+ years
    Extra bed upon request
    AUD 59 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Groups
    When booking more than 4 rooms, different policies and additional supplements may apply.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubEftposUnionPay credit cardCash
    Smoking
    Smoking is not allowed.
    Parties
    Parties/events are not allowed
    Pets
    Pets are not allowed.

    The fine print

    Need-to-know information for guests at this property

    When booking more than 4 rooms, different policies and additional supplements may apply.

    Please note that there is a 1.5% charge when you pay with a credit card.

    Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Oaks Townsville Gateway Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    This property will not accommodate hen, stag or similar parties.

    A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about Oaks Townsville Gateway Suites